Zooplus Reviews

Zooplus have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their refunds. Full Insights

4.82 Rating 87 Reviews
97% of reviewers recommend Zooplus
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"delivered to the wrong address and refused a refund. so left with no dog food and having to buy it again."
Helpful Report
Posted 4 months ago
"Placed an order with Zooplus on 1st May and soon after got an email saying that due to a high volume of orders it ‘might be delayed’. It was finally delivered on the 10th May, 9 days later! By contrast I placed an order with Bulk Powders on 4th around 8pm and it was delivered the following afternoon, a Bank Holiday Saturday. Zooplus have offered no further explanation and no apology. Needless to say I will be looking elsewhere for my pet supplies in future."
Helpful Report
Posted 5 months ago
"Used to be a very good company but recently have been simply appalling. Orders have been wrong or incomplete, delivery has been totally random and erratic, payments have been wrong and customer support has been a joke. Very sad since have been using them regularly, ( large orders every month ) for the past 5 years with no problems but the past 6 months have been a total nightmare"
1 Helpful Report
Posted 8 months ago
Zooplus is rated 4.82 based on 87 reviews

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