Zooplus Reviews

4.62 Rating 95 Reviews
92% of reviewers recommend Zooplus
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Shipping & delivery
delivery methods
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"Women from customer service was very rude and sassy. Delivery service is very bad. Left mine parcel with the neighbor from house 1, we living on number 6, and I was at home all day waiting. Just because we have no driveway, and driver has to walk. Terrible experience."
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Posted 3 weeks ago
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"I made an order a few days ago. The delivery company said that they brought the parcel (and left at rear of the house) and that they left a card. FALSE. There was no parcel and no card. We were at home all the time and nobody came around. Very bad experience."
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Posted 1 month ago
"Your delivery company in Finland POOR... i have done several complaints here in Finland... no effect! Are you going to change/ do something, but with POSTI ... really bad as a costumer poin of view!!!!"
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Posted 3 months ago
"Poor delivery partners ruin the service. Whether Yodel who leave packages out in the open next to high traffic areas or DPD who can't be bothered to even try delivering, just mark as undelivered and send back to Zooplus. An online shop is only as good as its delivery partners."
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Posted 4 months ago
"Poor delivery partners ruin the service. Whether Yodel who leave packages out in the open next to high traffic areas or DPD who can't be bothered to even try delivering, just mark as undelivered and send back to Zooplus. An online shop is only as good as its delivery partners."
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Posted 4 months ago
"delivered to the wrong address and refused a refund. so left with no dog food and having to buy it again."
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Posted 1 year ago
"Placed an order with Zooplus on 1st May and soon after got an email saying that due to a high volume of orders it ‘might be delayed’. It was finally delivered on the 10th May, 9 days later! By contrast I placed an order with Bulk Powders on 4th around 8pm and it was delivered the following afternoon, a Bank Holiday Saturday. Zooplus have offered no further explanation and no apology. Needless to say I will be looking elsewhere for my pet supplies in future."
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Posted 1 year ago
"Used to be a very good company but recently have been simply appalling. Orders have been wrong or incomplete, delivery has been totally random and erratic, payments have been wrong and customer support has been a joke. Very sad since have been using them regularly, ( large orders every month ) for the past 5 years with no problems but the past 6 months have been a total nightmare"
1 Helpful Report
Posted 1 year ago
Zooplus is rated 4.62 based on 95 reviews