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Yoox Reviews

2.2 Rating 146 Reviews

30 %

of reviewers recommend Yoox

Company Reviews

2.2

Based on 146 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Yoox Reviews

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Yoox 2 star review on 2nd September 2023

Yoox 1 star review on 16th May 2023

Yoox 1 star review on 16th May 2023

Yoox 1 star review on 16th May 2023

Yoox 1 star review on 23rd July 2022

Yoox 1 star review on 23rd July 2022

Yoox 1 star review on 16th April 2022

30

Anonymous

Anonymous // 01/01/2019

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“After making my purchase, I discovered several websites with reviews that were very concerning. I had no need to worry. My purchase (nike trainers) turned up as expected, a day early actually, in perfect condition etc. I'm buying from the UK and I think the company is mostly based in Italy so delivery took a few days but I was happy. I haven't needed to return anything or contact customer services since my order was correct.”

Posted 1 year ago

“Appalling customer service.. Shocking”

Posted 1 year ago

“Fraudulent activity from this company. They charged my credit card and I never made a single purchase with them, ever. Be careful giving out your credit info to them.”

Posted 1 year ago

“I returned two orders on July 27th and August 1st - it's now September 13th. Have not received a refund, keep getting the same generic responses from their email. The items total almost $8k - I'm furious. scam”

Posted 1 year ago

“While low prices can be tempting, what you often get are items that are not new, sometimes irregular, stained, missing parts, mislabeled brands and sizes. Sometimes these are final sale items and you will have a hell of a time getting a refund. If you call Customer service for info regarding a product before purchasing, they cannot tell you anything more than what's on the website. If you call with a problem after purchasing, they require photos and then more photos and then more information. They delay and delay and often do not refund the correct amount, or not at all until you call over and over and over again. I'm beginning to realize that it's intentional. Not worth the aggravation. Steer clear.”

Posted 1 year ago

“I've been waiting for my order to be shipped now for several days. I contacted the customer service since on their FAQ they recommend contacting if the order has not been shipped in 24h after order confirmation. The customer service, after few copy-paste replies that did not really answer my question, told me that the shipment preparation can take up to 7 days. So the 2-6 days delivery time is actually 7 + 6-8 business days - meaning that instead of about a week I might be looking at 3 weeks. All and all the experience was an absolute mess!”

Posted 1 year ago

“Honestly so disappointed with Yoox. Used multiple times over the past year but it seems their customer service is not what it was. Firstly I was charged a totally different amount to what the checkout price showed and I only realised once I checked my bank account. After multiple calls and emails I was told to just send the item back for a full refund as they couldn’t honour the price (which I even had a time stamped photo of). I organised the return with the suggested courier. Once I had organised the return Yoox refunded the price discrepancy. I replied to say thanks but I was now returning the item. After tracking my item I can see it returned to Yoox on 17th after I posted it on the 10th. Well within the returns timeframe. I chased up my return as I had no confirmation. I have now had a message to say they won’t be refunding me and are sending the item back without giving a reason. Now obviously no one is replying to my emails. Totally unacceptable customer service. I have no choice but to raise this issue with my credit card company. To be clear, item was returned in the received condition (I bought mens shoes as a gift so as a woman I’ve obviously not worn them). Also sent back two days after receiving them as that’s when the courier was available to collect them. Even the tissue paper sleeve was still intact for the wrapping. I would advise to shop on the outnet instead who have excellent customer service. If you do decide to order with Yoox do so with caution and be sure to use pay pal and a good credit card so you are covered.”

Posted 1 year ago

“I’ve only placed one order with Yoox and the whole experience has been so distressing. I’m disabled with limited mobility issues, I work from home and can’t easily just pop out without assistance. I was disappointed to discover that I had paid for home delivery and the parcel was without warning delivered to a collection point. I don’t live anywhere near this collection point and it’s on a hill which means there’s no way I can physically collect it. I also paid for home delivery for exactly this reason. Their answer? “Sorry to hear this, your parcel is ready to collect from XXX” in EVERY email. The parcel has been there for weeks, so the shop isn’t rushing to return it, meaning I’ve just lost my money. How patronising and discriminatory towards disabled customers, you should be ashamed of yourselves.”

Posted 1 year ago

“On 3 different occasions, Yoox warehouse did not refund me for the returned items! I had returned 7 items in the order at 3 different times, and each time they refunded me for only 6 items! They fixed it eventually after I contacted, so I did get my missing refund for the returned items in the box, but it happened again last night where they did not refund me for one of the items! At this point it is obvious that they are intentionally trying to scam customers hoping that among the several items in the box, the customer won't notice that they are missing a refund. Very sleek! It seems to be a company policy now to have refunds go missing because after two different times, you would think that they would get themselves fixed, but since it is happening again, looks like they don't even care. The funny thing is that they did not refund me for the most expensive dress in the order which is for $300+tax. So they had to pick the more expensive item in my return not to refund me! Make sure that you document your items before sending them back to them otherwise they will try to scam you. It's obvious now that after the 3rd time, Yoox is a high-risk company to be buying from since I will be constantly worried now whether I will be getting the right amount of refund or not.”

Posted 1 year ago

“Failed to provide correct and full refund. Scam.”

Posted 1 year ago

“I have been a customer for over 10 years. Yoox has gone seriously downhill, especially since they have been working with so- called “partners.” I ordered a pair of shoes with a 14 day return policy, which I was not informed of until I contacted the yoox customer service multiple times by email (they have no phone number) and the return time expired in the meantime. I returned the shoes anyway in perfect condition and Mon Ami based in Rome said they will offer only a partial 50% reimbursement. They can sell the shoes again for the same amount so in my opinion, this is just extortion of customers. Yoox should enforce the same return policies for their partners as they have as this is really confusing, especially when your customer service consists of cut and paste form messages by email. One of the worst consumers experiences I have ever had. I will never buy here again. Don’t ever buy anything from yoox partner Mon Ami especially!!!!”

Posted 1 year ago

“I give them 1 star for sending the dress in a timely way. I ordered a 12 and received a huge dress. (I had checked the conversion chart etc). It looked awful on. I asked for a refund as I had missed the 30 day chance of mind. I believe that it is not a change of mind issue, as there is no way this is a size 12 dress. I sent photos of arm measurements etc. They refused to let me return it, saying that styles vary. But the dress on the mannequin was fitted, and the dress is like a sack. I paid good money as it was not cheap.”

Yoox 1 star review on 23rd July 2022

Yoox 1 star review on 23rd July 2022

Posted 1 year ago

“I have worn Ralph Lauren t-shirts for many years so I ordered 6 new items to refresh my wardrobe. The items arrived and after 1-2 wears they have degraded significantly - they are MUCH lower quality than any Ralph Lauren items I have had previously. I contacted Yoox to explain that I had spent a lot of money on 6 items that were faulty, and they refused point blank to help or do anything (return or refund etc.). Terrible product, terrible customer service, overall really poor!”

Posted 1 year ago

“1.Very bad customer experience. I have been trying to contact the customer service for three days but failed as no one answered or replied to me. 2.The shipment is delayed.it is said 3-6 working days and now it been more than a week and the shipment status is still the same ( preparing )”

Posted 1 year ago

“One of my return orders have been stuck in the UPS warehouse for 3,5 weeks now and as a result I can can get my refund back (a rather large amount!). I’ve been chasing this up constantly speaking with customer service on the phone almost daily and still nothing has been resolved. Courier serves is part of YOXX service provided to me so YOXX is responsible for any UPS delays, the communication between departments is very poor and I had to put all new orders on hold until this issue is resolved. So disappointed!!! Will not be recommending YOXX to any of my friends any more and will probably delete the app as soon as I get my money back…not worth of my time and all the aggravation”

Yoox 1 star review on 16th April 2022

Posted 2 years ago

“I have ordered some shoes from Yoox and after waiting weeks to get them, delivery service had left them in the hallway instead at my doors (even though I left clear address with apartment number to Yoox) so the item got stolen. I live in NYC so this was totally expected. After I have had complained that I have never received the product I filled a police report so to obtain footage from cameras. Yoox kept sending me from one automated message to another until finally told me that the investigation by the UPS who delivered it was closed as they couldn’t find package to establish damage claims (the stolen package?!?) and that was it. Accompanied of course with standard greeting message basically ensuring me that I’m in the best hands. What an irony. The whole process took over a month now. I, for God knows how many times explained that I never received the product I ordered, that therefore no damage inspection was possible but I believe I was talking to a machine that kept providing standardized answers. They further kept instructing me to, should I so desire, contact UPS directly which I rejected as I didn’t have any business with this company. I neither purchased something nor required UPS as carrier but from Yoox so it’s their obligation to resolve the issue. I will basically never receive neither the item I have purchased nor the money. Stay away from this company, it’s an outrage.”

Yoox 1 star review on 13th April 2022

Yoox 1 star review on 13th April 2022

Yoox 1 star review on 13th April 2022

Posted 2 years ago

“Used stinky damage disgusting reported to trading standards”

Posted 2 years ago

“Bought a ‘Burberry’ cardigan. After I received it, I found it’s label on the neck is ‘uniform’ tagged with a burberry label card and the cleaning label is also in burberry. What happened?? Fake?”

Posted 2 years ago

“My last order was placed January 6. In three month, no delivery and no refund, just empty talk from what they call “customer service”. Total disappointment.”

Yoox 1 star review on 21st March 2022

Posted 2 years ago

“Terrible unprofessional service again and again. Fourth time now they've made a mistake. First time I ordered Bikkemberg boots and they fraudulently sent a second hand pair whilst advertising new stock. Not just worn several times but at least several years of daily wear, the sole was almost worn away. Next time ordered some CK205W39NYC trousers in mens size XL, what was sent was a woman's XS, it was about half the size of what I was expecting. It took many weeks for me to get a refund. Recently ordered a Raf Simons jumper with large red shoulder patches. Got one with blue shoulder patches instead. Latest order was for some grey Raf jeans. Got sent a white pair instead. How on earth a site can't deal with basic stock control is quite shocking to be honest. They shouldn't be running as a site if they can't get basics which an online clothes retailer should be doing. It's not difficult to do. Each time a mistake happens it takes weeks and weeks to get refunded as first it's about 4 days or so for the return then inexplicably they then take a week+ if not longer to issue a refund even after they receive the item (which you can see when it arrives on tracking). Why they need to take 10 days for example to deal with a customers returned item once it's received is baffling to me. From ordering it, getting the wrong item sent to you, repacking it and returning it to them, them then spending their customary week+ on the item for a weird reason before issuing refunds, the whole beginning to end process takes about a month with your money tied up all that time. Their customer after care is terrible. It's very difficult to find their phone number for a start, and they have NO will to rectify their mistakes or help out at all. You just get generic answers. I've asked previously after receiving a wrong item with one last one still showing on their site if they can hold it for me until the return gets there and then send me my correct item, but they simply don't care about a customer experience, or have any shame about their own faults in sending out incorrect stock time and time again and trying to rectify that for customers. Avoid this joke company.”

Posted 2 years ago

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Yoox is rated 2.2 based on 146 reviews