“An awful company…I was sent a message at 9am in the morning to say my items would be delivered between 1.18 & 3.18 that day, I had to cancel my work as there was no number to contact them to rearrange a convenient day and no one came onto their online chat. I couldn’t track them as that didn’t work. I had no contact all day to say they where delayed, eventually at 17.50 I had a text to say I was next for delivery and at that point I could track them…they where 10 miles from my house then but for whatever reason they bypassed my address by 20 Miles and did what looked like 3 further deliveries and turned up at my house at 19.50, there was no apologies or explanation as to why they where up to 6 hours late…I could have gone to work after all but lost a days work, also an evening at the cinema which had also been booked. The company who I had ordered to item from don’t want to know as they say it’s not their problem, so my advice is if you are buying anything and you find out that is going to be delivered by XDP think twice”
“Unable to contact them to arrange or discuss delivery. Chat kept closing down as they were busy no one answered then said customer inactivity. No communication possible at any point. Today, no warning, apparently package was being delivered. They then delivered 3 large boxes up the road to a shop on a different road, even though they had the right one, I checked, & I've had to make 2 journeys to retrieve them on my own, one of which was really heavy. Absolutely shockingly bad service!!!!!”
“havent ordered from them, but they left the parcels meant for our neighbour outside our front door (we have separate entrances) so that we couldnt actually get out of our house at all. they then rang our doorbell and walked off before we had the chance to answer it. absolutely appalling.”
“I would never use this company I purchased some furniture from B&Q and was given two day window for delivery using the tracking system I could see my goods sat at the delivery depot on both dates I was given. I had booked a carpenter to build it on arrival I had to rebook at an extra expenses to me.”
“Worst delivery company. If you are a company or individual wishing you use DONT. They were due to deliver on Wednesday 10th April. Tracked driver to other end of village & waited. Checked after an hour & see they are near Lincoln. Carried on tracking until they closed tracking status said still out for delivery even now. Not able to call them so sent email, response rude said returned to sender as I wasn't in. This is not true as fave ring bell & can prove this. Sent email after they sailed again to justify why not delivered asking for proof that they tried to deliver. Guess what they were ignorant enough to avoid answering questions & fobbed me of again with go back to supplier. I should not have to do that, they were responsible to parcel when in transit & had no right to return without getting back to me first.
If you like wasting 3 days & many hours of sending emails continue using these cowboys. I know this is time I will never get back”
“Look at the photo clearly shows door no 89.
I have already confirmed my address as 25 this is not proof of delivery. Where is my package
This is a dreadful company totally unprofessional”
“Worst delivery company I've ever dealt with. Have lost my parcel in their depot and take no responsibility for getting it found and resolved. Its a huge cot how can you lose it? Customer service is absolutely useless and no help whatsoever. Avoid this company like the plague. All the bad reviews make me wonder how they are still trading. Absolutely shocking company”
“Apparently my 4 parcels with a total weight of over 100kg, a multi gym, which has been sat at the depot for a week, is now “ lost in transit”!!
Avoid this company like the plague! Unfortunately for me I had no say in which delivery company was used!”
“Do not use. Can only say that having read through the comments my experience has been shocking. Please if you read this do not use this company. The poor reviews are accurate and clearly are not being addressed by this company”
“Didn't collect my return parcels for very. When I went to link to find out what had happened they said they had collected them. Absolute rubbish company.”
“Can’t fault them. I was worried after the reviews but I was given a time slot and given a GPS tracking code, both of which were helpful. The driver was polite and helpful.”
“If I could leave 0 stars, I would. My package was left when there was nobody home (dumped in my porch) and was damaged to the point that the furniture was unusable. The retailer has been amazingly helpful, but XDP could not give less of a toss. They have arranged collections - twice - and not turned up and then lied about it. They are not willing to take any responsibility and now are refusing to engage completely. They told me that had GPS and photograph proof that delivery was attempted - both proven to be untruths. DO NOT USE THIS COMPANY UNLESS YOU WANT A MASSIVE HEADACHE AND TO WASTE HOURS OF TIME SORTING IT. We have had to get another courier to collect and will be taking legal action against them.”
“Inappropriate delivery driver, i am a 19 year old girl, i was home alone and a family member ordered 4 parcels which the delivery driver asked if i could get in his van and help him bring it into my house due to the weight, he started asking if i live alone and he was asking how old i was. he continued asking who do i live with and where are they, he then took photos of the parcels and as he was leaving he took a photo of me, it couldn’t have been for the parcels as they were in the house before he took this photo. he then asked if he could have my name and number which to my response was “no have a good day”.”
“This company needs to be shut down they are completely uncontactable. Terrible communication and their operators/drivers are completely incapable of reading house numbers.
I actually believe they might be worse than Hermes...”
