“Without any doubt the worst customer experience I have ever had!!
They have damaged a delivery of flooring, not once, but twice. The second they returned to the supplier without informing us. They just continued to say it was out for delivery for over a week!
Totally useless and incompetent organisation.
I just feel sorry for the drivers who have to meet the customers and explain why their goods are late and damaged. Poor drivers do not have a chance when you see how the vans are loaded.”
“Congratulations, XDP, for achieving the seemingly impossible and actually being WORSE than Hermes/Evri.
So, you were supposed to deliver my mattress yesterday. I waited and followed your tracker. I then received a text saying my delivery was next, and from the map at this point, the courier was no more than 20 minutes away. So far, so good.
Then things went rogue. Well over an hour later, and getting late into the evening, still no mattress and the online tracker map disappeared.
I spent a while fruitlessly trying to contact your customer services, who appear to be rarer than hen's teeth and just as elusive. When I tried to use the chat facility and sent an email, both (quelle surprise) said that you were 'exceptionally busy' and no response. It is now 24 hours later and I have still not had a response from you. And still no mattress.
So, like caped crusaders,the company you are representing (memory foam warehouse) answered my call first time, and emailed me a photo at the top of my road, looking down at my house. You got THAT far, did not call or knock on the door, and then disappeared. For the love of God, why??? Thankfully, you didn't have the audacity to call this an attempted delivery, but put it on your record that said 'check address'. This of course was unbeknown to me, who was still waiting up over two hours later.
So, back to memory foam warehouse. Their super helpful representative spent over and hour and 15 minutes on hold trying to get hold of you. You then told her the mattress had been put on for delivery today but then had been taken off again (!). She requested that you delivered it today or tomorrow and was told you would get back to her. Many hours later, you told her that actually you are now not going to deliver until Monday! She also said that you are no longer answering any calls and she has exhausted all avenues of trying to get you to do your job.
Luckily, the memory foam mattress warehouse had the courtesy to relay this. Your service, meanwhile, has been a completely unprofessional shambles.
I eagerly await the cut and paste apology response that does nothing to address the fact that the delivery of my mattress is 5 days late and that I have wasted countless hours of precious time waiting in for a delivery. How dare you assume that I have nothing better to do than wait for you to get your act together?
I believe the response will begin thus:
'Thank you for your feedback. We truly apologise for the negative experience received. Your input has been raised with the depot manager to investigate and avoid any similar reoccurrence'
This is clearly untrue, otherwise why are so many customers reporting the same experience. It is clearly reoccuring, which makes the response entirely disingenuous. Also, cutting and pasting apologies speaks volumes about the frequency with which your company has to do this.
I also suggest you have the courtesy to apologise to those who entrusted you with their product, and whom you have seemingly ignored throughout. I'm sure they had better things to do with their time too.”
“Delivery should have arrived by Monday 21st 2023.
I tried to phone them to find out where my item is and the number just hangs up!
Awful - I just want my item!!!!!”
“Absolutely horrendous company. My order from Von Haus took 2 weeks to deliver and only 1 of the 2 boxes arrived.Now over a month later the 2nd box hasn't arrived. They must be very cheap for retailers to use them. The tracking is atrocious. You cannot phone the. And they ignore emails. With the amount of lost or misplaced parcels they must be acting fraudulently with customer items. DEFINITELY AVOID THIS COMPANY AT ALL COSTS AS THEY ARE INCOMPTENT CROOKS !”
“Sorry that I can't give less stars. My order was shipped on 31st and today we have 11th of August and I'm still waiting. The order has been sitting at their warehouse since 1st of August. No one replied to my 5 emails. No phone number to call. They don't reply to the retailer too. This is just a disgrace and this company should not exist.”
“This delivery company is the worst I have ever encountered so far (if I could rate it -5 stars I would). I received a message on 7th August telling me my bed would be delivered between 5:19 and 7:19 (and every day since) yet it’s 10th August and it still isn’t here. No attempt at a delivery has been made or any texts explaining why it’s not arriving.
They have purposely made it difficult to contact them as they charge £6 per phone call and never answer any emails
This delivery company is disgusting please never use them and hopefully this terrible business will go under or it’s the best disguised scam I have ever come across.”
“I would give 0 stars if it was possible. We have been absolutely messed around by this company. They have given inaccurate tracking and have completely missed our address on the route. There is no way to get in contact with them. If you are ordering something that will be sent with XDP, I highly recommend that you order elsewhere because they are unreliable and quite frankly outrageous.”
“Useless company, my order is sitting in a warehouse somewhere since 25th of July. Cant contact them at all for a delivery date. Even the supplier cant contact this cowboy outfit. Looks like a cancelled order nxt week. I'll spend my money somewhere else.”
“Ordered garden furniture from a company via B&Q. B&Q website states 4 day delivery but still waiting over 2 weeks later with no sign of my delivery.
I had ordered the same furniture from a different company and cancelled with a full refund due to waiting over 3 weeks for delivery. Guess who the delivery company was, XDP. I wouldn’t have ordered again with B&Q if I’d know XDP were responsible for delivery!!!”
“Shut the company down. Needs reporting to legal teams and watchdog. Would love to see their communication/contact and parcel recieved rate as imagine it is definitely ZERO. Did i mention they don't actually have a customer response team!”
“When you tell a customer you are delivering and a time you expect a delivery. What an absolute joke you are. Waited in for you not to turn up. Can't communicate with anyone as there is no number to contact. I will be demanding my money back and won't be coming back to you . Avoid shopping with any businesses that do xdp deliveries. Absolutely fuming. If I don't get either my item or money back, I will be contacting trading standards and I will be telling family and friends to avoid”
“We had a delivery from the range who use XPD for our delivery it came in time and we was kept updated with times etc
But when it arrived today they just left the chair on our driveway and the driver said he is not allowed to put it anywhere else.
He then watched my wife struggle getting up three steps and into the porch while sitting in his van.
If I could give a zero score I would”
“Ordered items from the range.
Supposed to be at xdp depot
Should of arrived on 24th July
Still waiting unable to get any feedback from xdp.
Shocking company no one answers phone.”
“Ordered bedroom furniture from Amazon, got a delivery date of Saturday 22/07 . No communication whatsoever to say it won’t be coming. 26/07 received a message saying it will be delivered today. Got my wife to take a day off for delivery. Waited in all day with no contact . This morning 27/07 got a knock at the door to ask if I was waiting on a delivery from my neighbour . They shoved it in the neighbours back garden free to the elements with no note . No one came to our door as someone was in all day , all 4 boxes got soaked , hopefully there is no damage ( will find out when opening). Well done XDP 👏👏”
“OK, so I call XDP and let them know who I spoke with & what they told me, which is I need to force their resonator delete onto my turbo to make it fit. If I damage my turbo in the process they are not liable for the damage when they were the ones who are telling me to force the tube on there. I refused to do so as the truck is still under warranty & I do not want to void the warranty in case it did ruin my turbo. So I ask for a refund. Again, they tell me that there might be a 5-10% restocking fee for the mistake they made. Wow, mind-blowing!!”
“Quite possibly the worst out of a bad bunch.. very cheap though, which is probably why everyone has jumped on board with them.
Items regularly go missing/get damaged within the network. Consignments rarely arrive in one drop and can often be split in to up to 5 separate drops with no indication on what will arrive on any given day.
Customer expectation management is diabolical. Negative customer feedback is unavoidable.
You can't chase for any info on an item in transit as their customer service is non-existent. When items go missing, and they will, XDP will need to go through an "investigation" before any replacements can be dispatched.
Tracking links are a waste of time.. they do not provide any useful info. When updated the system often repeats the line "At delivery depot" each morning without any info on dispatch. When the delivery does go out, you get a text. That text could come at any time or day after initial dispatch from the supplier however, so you can't plan to be there prior.
The XDP network has taken on a hell of a lot of new business recently. I'd like to say that's the reason for the decline in service but the reality is, it's been this way the entire time. It's just worse now than ever before..
Avoid like the plague if at all possible!”
“Received an email saying my delivery was next, then literally 3 minutes later a message saying they were unable to deliver. I was also asked to rearrange a delivery, like it was my fault. Unfortunately the website and app are utterly useless, so I wasn’t able to do that. The tracking didn’t work. It’s hard to see how they could have got it more wrong. Sent a complaint to customer services who warned me it could take a long time to process “due to volume” of queries. No surprise there.”
“Ordered 10 July 2023 supposed to be 3 to 4 working days it's now 23rd and still no sign of parcel.... Absolute waste of time as a courier. Been preparing for delivery since the 14th they only 0.6 miles from my house. No fone number, web chat doesn't work, nor does the email address bounces back as unknown.”
“Ordered from Amazon on 4th July, not expected delivery until 8th. No problem with that. Online tracking says parcel with XDP on 5th July, sounds promising for that delivery. Nope. It's currently the 21st July, with no response to email, a live chat that is very much not alive, and a tracking page that says "We've got it". Well I'd rather "I had it". Maybe I'll get a response from this review!”
