“I used Sanctuary Bathrooms last year (2020), and they were excellent in every way. Sadly an order with QS Supplies in 2021 was very, very late (over 2-months for simple items, still not completely fulfilled), their service was pathetic, with no wish to fully resolve my enquiries Contacted Sanctuary again, James was incredibly helpful and did what he promised - a special next-day delivery helped completed the job Will use Sanctuary Bathrooms again, customer service at its best”
“I called with a lot of questions re toilets, concealed cisterns, flush plates and basins and the sales team helped me out with all of them and more. In fact they were a pleasure to deal with. I'd definitely use them again in the future. Thank you!”
“The team at Sanctuary were so helpful, giving practical advice over the phone, organising a convenient return when I needed to switch an item, and giving prompt and friendlyservice throughout.”
“Placed an order with Sanctuary because they had what we needed at a cheaper price than elsewhere. The website said delivery was within 7 to 10 days when I placed the order, but it was over a week until my order was even acknowledged. It eventually arrived after a couple of weeks of placing the order. Due to unfortunate circumstances with our builders, it wasn't apparent that they had sent us the wrong lever with the toilet until a couple of months after delivery. Obviously this was partly our fault for not properly checking everything when it was delivered (the house was a mess due to the works), so I contacted their customer services email over a fortnight ago to see if we could get this resolved and have not yet had a response. If they were better at responding to their customer service emails, they'd get 4 stars. EDIT: Richard from Sanctuary contacted me following this review and confirmed it had been sent. Turns out the builders had it, put it aside, and didn't tell me about it. Slightly embarrassing but the issue is now resolved, and have upped to 4 stars.”
“Excellent customer service. When I rang enquiring about products and stock availability, I received great communication. Would definitely buy from here again.”
“This is an excellent firm to do business with as they genuinely provide a friendly but professional customer focused service. Lovely telephone call received to organise a convenient delivery & a nice personal thanks provided for placing my order. The goods are great quality - manufactured in the UK which is just what I like. Will definitely use this firm again.”
“I used Sanctuary Bathrooms to purchase a replacement shower screen, very helpful customer service and delivery driver, perfect company to use and I would certainly recommend them.”
“Friendly and efficient, and they keep you informed too. So glad I paid the extra £8.00 from this company to receive an undamaged, quality item delivered on time and with care.”
“Levi was extremely helpful and friendly. The shower enclosure I had ordered wasn’t available, he sorted this out straight away, offering an alternative enclosure which actually cost more but didn’t charge me any extra.”
“We have had 3 bathrooms fitted entirely from Sauncuary Bathrooms and have been more than happy every time. They had everything we needed so didn’t have to wait. The staff are very helpful, patient and knowledgeable. Would definitely, highly recommend.”
“Extremely poor service. Sent the wrong item twice, had to chase repeatedly for a return then had to chase repeatedly for a refund which they said they had paid when they hadn't. Took up loads of my time. Really regretted using them.”
