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VioVet Reviews

4.6 Rating 1,961 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

4.6

Based on 1,961 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 1 star review on 10th July 2023

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th March 2022

VioVet 1 star review on 19th January 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service, Take my £94.98 then do not despatch when promised. My 13 year old dog is waiting for his librela injections and it still says checking prescription 4 days later. Phoned customer service on hold for nearly 30 minutes. was told they could not tell me when I could expect delivery. Do not reply to emails. Meanwhile my dog needs his medication. AVOID especially if ordering medicines”

Posted 4 hours ago

“Absolutely awful now used to use a lot never again take your order and payment then create a postage label but don’t dispatch your items had to open case with PayPal for refund”

Posted 3 days ago

“Placed an order for prescription medication for my dog and uploaded the prescription while making the order. 6 days later and the order is still at "checking prescription" status. I had contacted them to ask about expected waiting times after 4 days with their website saying the expected to reply in 24 hours. Only to receive an email 2 days later saying I would need to wait another 7 days for a reply. I've ended up cancelling the order and going with my usual supplier. I had only used animed as my usual was reporting possibly delays but I may as well not as bothered. Hoping I actually get my refund back since they're taking so long to reply I really don't want to have to argue about that too.”

Posted 4 days ago

“Paid for cat flea treatments and not received , tried to contact them but no answer , luckily I'd paid through PayPal so will now try to get it resolved that way ,”

Posted 1 week ago

“Order 3weeks ok nothing received order say awaiting courier and has for some time Phone lines have very long waits over 20 mins Very poor”

Posted 3 weeks ago

“Viovet were unable to fulfill my order but didn’t bother to notify when part of the order was missing. After spending 15 minutes trying to get through to them on the phone I was told that the item would be in stock in a day or so. I received an email the following day stating item would not be in stock for a couple of weeks and gave me the option to cancel. One week on and still not reimbursed”

Posted 3 weeks ago

“What went wrong was I ordered my cat food (3 bags) before 8am on Monday morning. It is now Thursday and nothing has arrived. They use DPD who have sent me an email saying that this will be delivered Thursday. I rung them up and they said it would arrive Friday. Purchased twice before without any problems. I have had to purchase 3 bags of cat foods elsewhere as my cats need feeding, This Company really has a bad attitude when you call them. Sorry isnt good enough. They probably havent even sent it. I would like a full refund but I doubt if they will, as they are obviously not on the level !!!!!!!!”

Posted 1 month ago

“Ordered over£100 worth of cat biscuits on March the 2nd was told I would receive them on the 5/6 still waiting on the 7th still no sign of them being dispatched! Now run out of cat biscuits so got and go purchase from somewhere else after spending over a £100 on this site NOT HAPPY will never order again !!!”

Posted 1 month ago

“I am writing to express my dissatisfaction with the recent decline in the quality of service provided by your company. Previously known for its reliability and excellence, it is disheartening to witness the current state of affairs, which has resulted in a waste of customers' valuable time and compromised animal welfare. My initial order placed during the winter season faced significant delays, prompting me to initiate a cancellation. However, the order was eventually dispatched, leading me to believe that this may have been an isolated incident. Regrettably, a subsequent order placed to cater to the urgent needs of my animals, who require additional calories and are due to give birth soon, has encountered similar issues. Despite an estimated delivery date of March 1st, the order remains in the "awaiting for courier" status as of March 5th, with no tangible progress since my initial inquiry on March 2nd. I suspect that the company may be experiencing stock shortages, which should have been communicated transparently to customers to avoid unnecessary waiting periods. As a result, I have sought an alternative solution through a reliable provider to ensure the well-being of my animals. It is deeply concerning to witness the deterioration of what was once a reputable company. In light of these circumstances, I strongly recommend that customers seeking reliable and timely services for their animals' health consider alternative options.”

Posted 1 month ago

“Order held up because a £2 packet of cat treats was out of stock - Unbelievable! Still not received the main item in the order. this co. used to be good and reliable - not now. I'm cancelling my order. Phone line is answered with an automated message and then nothing.”

Posted 1 month ago

“Placed an order for over £300 with of equestrian items. 3 weeks later still not arrived, despite chasing, I was then told the entire order was being held for 2 missing items totalling less than £10. I told them to send what they had, which i was informed would happen. Another week still not shipped. Now a different item missing, cancel that item.... yet still no sent. I have now cancelled the whole order and placed elsewhere after waiting more than 5 weeks.”

Posted 2 months ago

“Upto 3 weeks delivery on simple order for dog treats thank goodness not ordered medicines, shall never use again.”

Posted 2 months ago

“Just do not bother with this company. Dreadful all round. No communication, orders are always late. And trying to get in touch them is impossible. "Up to a week ro reply to an email" and you'll have at least a 40 minute wait to get through on the phone. I had to cancel my last order and I am now waiting for a return of my money.”

Posted 2 months ago

“Order placed 19/1 still not dispatched 11days later , order tracking states items picked and await labelling for 10 days !!! This is required medication- communication non existent.”

Posted 2 months ago

“I placed an order on 7th Jan 24 - 3 weeks later it’s not even been shipped! I sent an email & got a “Dear John” reply about them moving over Christmas but that does not help! Phone line is constant busy. They’ve had all the money for 3 weeks & I fear cancelling my order will result in ages to get my money back - really poor customer service”

Posted 2 months ago

“Ordered several items. Once order was completed I saw the delivery dates were 3 weeks away, between Mon to Fri. A bit disappointed but hopefully had enough kibble to last. Wasn't until the Thur of that quoted delivery week that I got an email to say they had "discovered" the kibble was out of stock! and the other items wouldn't be delivered until it was back in stock... I cancelled the order and had to purchase elsewhere as the kibble had nearly run out by this stage. Will never use this company again.”

Posted 2 months ago

“[ placed myorder every thing seemed ok until i opend the box the order was wrong they sent me the wrong eye gels i ordered optixcare 20g they sent me lubrithal 10 half the volume and amore expensive items impossible to get hold of them i texed and phoned every time i phone i was around 25 in the queue i must have phoned 15 times a day still could not get through will look at taking my costom eleswhere they are the worst customer service you could across”

Posted 2 months ago

“OMG! 25 minutes waiting in the phone cue only to be told that they are trying to deal with a large backlog of orders. Cant guarantee a delivery date after ordering on the 5th December and now its the 24th January. Last order I was told delay was due to the item being on a high shelf and they were not able to access it! Blaming it all on warehouse move etc., I asked why customers had not been emailed to tell them of the delay? apparently Managers and Directors are aware that this should have happened. No wonder customers are leaving in droves.”

Posted 2 months ago

“Ordered prescription meds 05/01, posted prescription same day special delivery, tracked as delivered following day. Only found out about delays after logging on to check order status. Have had to get an emergency weeks supply of meds from vet at extra cost. I have to pay for written prescriptions so will be very out of pocket if I cancel. No updates from Viovet. Meds are to stop severe epilepsy. Will absolutely not use again.”

Posted 2 months ago

“VioVet really seems to have taken a nose-dive when it comes to service. I ordered a supplement for my dog before Christmas. I knew the delivery window was January 10th - 18th, but that end date came and went without any contact from VioVet. I found that the order didn't even show in my online account with them. I did get a reply to my email within a day and they say end of next week, but as there was no mention of my order missing online and they even told me to edit it, I suspect a canned response.”

Posted 2 months ago

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VioVet is rated 4.6 based on 1,961 reviews