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VioVet Reviews

4.6 Rating 1,961 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

4.6

Based on 1,961 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 1 star review on 10th July 2023

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th March 2022

VioVet 1 star review on 19th January 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A bunch of cheaters. Do not buy from them I did not receive my package I ordered 3 months ago After being told to contact me on 10.9 pitcher they tell me now that they can not help with the matter. Cheeky. I will file a lawsuit against them. order #15999998”

Posted 2 years ago

“Viovet let me down again! Paid extra for ‘express’ delivery and a week later still not arrived! Viovet just say it’s not their fault so can’t do anything about it! Terrible service again!”

Posted 2 years ago

“Fraudsters. They took my money but never confirmed my order. When I asked where my order was they said they had no record of it. Then they tried to hide behind the data protection act. As I had paid by PayPal I sent PayPal's confirmation of my order which has on it the order details. They stopped corresponding. It should be noted that when I paid by PayPal I was required by viovet to enable them to take money from me whenever they liked without further authorisation. Needless to say I have been in touch with PayPal to cancel this.”

Posted 2 years ago

“For the 3rd time, paid 4.99 for delivery but the delivery man drop the heavy bag of parrot seeds in front of my driveway. He did not called me, did not inform me, found out it had been delivered by email. Viovet refuses to refund the delivery. Wont buy there again. Greedy and unkind.”

Posted 2 years ago

“Great selection of products for good prices, but customer service is shockingly bad. I was informed a week after I placed the order that two items were not in stock and they were holding the order until stock arrived. I had to go out and buy the products instead so relied and asked to cancel the order, to which they replied saying oh it’s in stock now we’ve sent it out. Still waiting for a reply from Tracey after 3 days.”

Posted 2 years ago

“After being warned this company cherry picks reviews, we'll see if this gets posted. After two attempts to have products delivered I've given up. Our initial order, was delayed as viovet did not have the items in stock and didn't inform us, the parcel was eventually sent out via DX Express Couriers who 'apparently' lost the parcel. Viovet sent the parcel out again with the same courier and it was delivered to a different customer. I contacted the couriers who were rude, unhelpful and basically couldn't have cared less they had delivered to the wrong customer. I have to say the customer service ladies at viovet were lovely, very pleasant. My advice would be if you order from this company on line, follow it up with a phone call to make sure they have stock. Plus, a note to viovet, use a different courier, DX Express are bringing the name of your company down. I've reorded the products I needed elsewhere and will not be using your company again or recommending it to others.”

Posted 2 years ago

“This is a continuation from a previous review... I'm still trying to get my money back from Viovet - the order was placed on the 18th June (it's now 6th July). After messing me around no end and never receiving my order, I've finally received an email today saying they would refund me £8.99, however the order was for £40.99. I'm now in the process of putting in a complaint to my bank to try to recover my money via them. It's unbelievable how incompetent this company has become (they used to be good). AVOID!!”

Posted 2 years ago

“Don't bother ordering from this company! I placed an order on June 18th with an estimated delivery date of 21th Jun - 22nd Jun. I waited and heard nothing. I emailed twice to see where my order was and received no reply to either. I received an email today (Jun 29th) to tell me that the products I ordered are out of stock and that they don't know when they'll be in stock. They have already taken payment, so now I need to cancel the order and chase for a refund. Terrible service.”

Posted 2 years ago

“Do not use this company - I placed an order for some specific medical food my cat desperately needed. Their website gave an estimated delivery date of Wednesday to Thursday (other Products said "Out of Stock". I received an estimated delivery date between Wednesday and Thursday. On Thursday I received an email saying that it is out of stock. If stock was an issue I should have been advised on Monday - they just blamed their suppliers.”

Posted 2 years ago

“I ordered urgent medication for my dog, they said they would send it asap. Well I had to ring them and remind them of order again next day because it hadnt arrived. Then they said next lot of meds would follow a day after first order, well that didnt come either. So I sent emails asking where my dogs meds were. He has gone 2 days without any. Then they sent an email saying it had been sent 2nd class after my complaint. What kind of customer service is this? I have used them for 5yrs nearly for my dog food so you'd think there would be some kind of custo.er loyality. They dont reply or listen, very poor service indeed!”

Posted 2 years ago

“Good selection of products at v good prices and quick delivery”

Posted 2 years ago

“If it’s not in stock don’t sell it....people waiting for their items,no phone call no emails to tell me about order not in stock,after four days I phoned them,no good.”

Posted 2 years ago

“Have had to cancel past 3 orders due to time taken to dispatch. Website claims the items are in stock when order placed, but then 2 weeks later are still waiting stock allocation when you check your account!!”

Posted 2 years ago

“I’m a new customer and wish I’d read these reviews before ordering. Medicine for my dog was dispatched and hasn’t appeared! Like other customers I’ve emailed them but I’ve had an automated reply saying they aim to respond within 5 working days. Not good enough!”

Posted 2 years ago

“Takes far too long to dispatch orders!!”

Posted 2 years ago

“Have ordered 4 bags of dog food and still haven't received it 10 days later. Have emailed only to get a response to say they will respond within 5 days. This is not acceptable.”

Posted 2 years ago

“I have to admit their postage and delivery isn't good. I bought from this company and another on the same day. Other company was a lower spend but was free delivery and arrived the following day. Viovet was 3.99 delivery and took 4 days. Not sure I'd recommend but I have only used them once.”

Posted 3 years ago

“Have used violet regularly for small orders and have always been good. Recently I’ve ordered an expensive prescription from them. They took my money and stated the meds would be “despatched shortly”. They had falsely advertised these goods as they didn’t have them in stock. When I pushed for delivery date as my horse needed the meds they admitted they weren’t in stock. I asked to be refunded immediately so I could afford to get medication from vet they suddenly said they had a delivery and would send them that day. That was another lie. No goods. No money back. Will never use this company again.”

Posted 3 years ago

“Used vio vet for quite a while now and so disappointed how they treat loyal customers orders taken weeks to come and one order was nearly 3months in the end I’ve cancelled and they items are in stock I sent them a email and they just didn’t care one email wasn’t responded to think twice b4 ordering if you want items quickly”

Posted 3 years ago

“I placed and paid for an order over 9 days ago. Having not received my items or an email regarding dispatch, I called Viovet. It was only then I learnt that the item was out of stock and no date for restock could be given. It would appear Viovet sell items and take payment for goods that are not actually available. Check stock before buying!!”

Posted 3 years ago

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VioVet is rated 4.6 based on 1,961 reviews