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Tkmaxx Reviews

3.1 Rating 227 Reviews

51 %

of reviewers recommend Tkmaxx

Company Reviews

3.1

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tkmaxx 1 star review on 6th May 2022

Tkmaxx 5 star review on 22nd March 2022

Tkmaxx 1 star review on 25th September 2021

Tkmaxx 1 star review on 25th September 2021

Tkmaxx 1 star review on 25th September 2021

Tkmaxx 1 star review on 6th September 2021

Tkmaxx 1 star review on 6th September 2021

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to thank the manager at tk maxx Kirkcaldy Scotland and his staff for being so helpful , and delivering my 2 pieces of furniture I bought today, the manager delivered it out the kindness of his heart and I really appreciated his help... I certainly would recommend Kirkcaldy tk maxx ....”

Posted 2 years ago

“I did not receive my order. I have now contacted you guys twice via email, no reply, would someone like to get back to me? Order Num: 23267260”

Posted 3 years ago

“Tkmaxx online shopping is an absolute ripoff!! I ordered some items a couple of weeks ago and 2 of the items sent to me was completely wrong! not even close to what I ordered! I tried to email them and there was no response, I called the costumer service number and it says we’re currently closed!!! And you know what is the funniest part? I have to pay for posting the wrong items back! Shame on you tkmaxx!”

Posted 3 years ago

“The worst service I’ve had ! Was waiting for order over 3 weeks and still didn’t get it. Received message that the order was canceled and I have to pay for this cancellation! They never respond to my emails and messages during this 3 weeks!!! Avoid and save your money!”

Posted 3 years ago

“Bought expensive pen on sale and parcels not arrived. Claimed its been lost???”

Posted 3 years ago

“Bought a beautiful small Matt and door stopper in store ,their just gorgeous quality as always ,I feel they are the best for making your home special!!🌷”

Posted 3 years ago

“Ordered a belt online for click and collect at my local store, we then got put in tier 4. Got a message the day after from TK Maxx to say my order would be delivered instead. Very impressed with how TK Maxx responded”

Posted 3 years ago

“Hi went shopping in the Hartlepool store and a lady called Marie served me , I had some bother getting a price for a pair of jeans, but she was so polite, helpful and very cheerful it was a pleasure to be served by her thank you MARIE”

Posted 3 years ago

“Hi just wanted to thank one of your employee's from your Drogheda store in Co.Louth who served me the other day I think his name was Sean he made my shopping experience in your store very enjoyable he was very friendly and helpful would love if you could let him know as he is doing a super job during these very difficult and strange times of covid. Well done Sean keep up the great work and hope you have a super Xmas and new year 🤩👍”

Posted 3 years ago

“Never order anything from them online, come to think of it a lot of the stuff there is poor quality too. An error on their website meant a package was sent to the wrong address and they just wasted my time and didn't do anything about it. Plus they take over a week to deliver.”

Posted 3 years ago

“I love the idea and the search for great products in TKMaxx but some of theur stuff is very very poor quality and sometimes you don't see that until you try it on. We have bought a lot of great stuff there but recently we bought something that turned out to be so badly made that it would not go around a baby's arms, legs or nappy. We hadn't kept the receipt but all the tags were still on showing price and everything. TKMaxx have refused to even give a credit note. They simply don't care. I cannot even donate this to charity it is that bad. I am shocked that even as a loyal customer who has done ALL her family's shopping there, they are happy to trick me out of money for dodgy stuff. Won't be going there again.”

Posted 3 years ago

“5 star customer service received by Staff in Tkmaxx Morfa Swansea. Very helpful and friendly. On return home after shopping in store realising one of my parcels had been left behind i spoke to staff on duty who kindly took the time to locate and keep it safe until i was able to collect it. Can't thank you all enough. Will definitely continue to visit this place. Excellent shop with fabulous staff.”

Posted 3 years ago

“Brilliant really quick and efficient”

Posted 3 years ago

“I love TKMaxx I order online and usually arrange to collect from local store due to COVID obviously unable to do this so it was being delivered by Hermes courier, absolutely disgusted i recived and email stating delivery be between 5pm and 7pm not arrived by 7.15pm I checked my email for tracker update to see that it was down as deliverd successfully and signed for at my prooerty, NOT TRUE what a time of it trying to phone the courier eventually just made complaint to TKMaxx so I am awaiting outcome of this wont be shopping there on line for home delivery. What is the matter with peopleI am actually still in 2 minds whether to get police involved (Very expensive parcel I am waiting to hear what TKMaxx say Monday but so disgusted”

Posted 3 years ago

“The clothing in TKMaxx is usually quite good quality. However, the delivery experience is very poor. Firstly, you have to pay for your items to be delivered (shops usually do free delivery on items of over £50, but not TKMaxx), then you wait for your items to be delivered for a whole week. Secondly, if you want to return your items, no labels are provided. You have to physically get the return address typed up and printed, go to the post office (not great during the COVID-19 outbreak) and pay for your items to be posted back, in your own packaging. I personally paid £9, which made my delivery expense around £15 (there and back plus the packaging) in total, which is a lot. I wish TKMaxx could be more considerate and follow the examples of the other retailers by doing free delivery and returns, with pre-printed labels. This would leave a much better impression.”

Posted 3 years ago

“tk maxx use worst UK courier. driver couldn't find my address( how ever I belive they didn't try to find) I orderd on 10th of may on 15th they said couldn't find the address( on the main rd) after 4 times call to tk maxx customer service. on 29th they sent email we will refund your money in 10 working days.!!!!! how do you feel if that happen to you. mr/ms manager?”

Posted 3 years ago

“After a dress I bought for a wedding fell apart... I was expecting a refund even though I didn’t have my receipt... I had the TXMaxx labels which I had only just removed the day before... I had only wore it an afternoon..... what I WASNT expecting was the attitude of the assistant on Tuesday at your Oldham branch who made me scroll through my on line banking statements on my phone ( in front of other shoppers) at the counter... to prove my purchase!!!!!..... she also checked on her computer..... eventually she offered me a credit note.... and I left feeling quite traumatised..... I usually love my frequent TXMaxx shopping experience...”

Posted 4 years ago

“I'm based in Dublin and recently ordered three dresses from TK Maxx online. Unfortunately none worked out and I sent them back within a couple of days. I wasn't sure how the refund process was going to be but I can honestly say I've had a very good experience. I mostly dealt with a lovely lady called Rehanna and she was excellent to deal with and so helpful. The final part of the refund has just been sorted today and based on this experience I would definitely use TK Maxx online again.”

Posted 4 years ago

“Great prices, just be careful to check items before buying.Great quality and plenty of choice.Fantastic deals.A brilliant shop for kids toys and books clothes and most everything.Look here first for a bargain before you look anywhere else, thats my advice to shoppers.Never had a problem with returns or refunds.People need to be fair not to abuse a good shop like this.Check items and return straightaway with a good reason for returning.Don't spoil it for others.Always had good service with staff.Never bought without seeing a item so can't voice a opinion for buying on line.”

Posted 4 years ago

“Phone cases very good, however tkmaxx never sell iPhone 11 cases in store”

Posted 4 years ago

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Tkmaxx is rated 3.1 based on 227 reviews