Spaseekers Reviews

Name: Spaseekers
Address: Jastan House 40 Moor St, Coventry
Rating: 1.26

1.3 Rating 46 Reviews

7 %

of reviewers recommend Spaseekers

Company Reviews

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Metrics

1.3

Based on 46 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0845 555 8 555

Email:

enquiry@spaseekers.com

Location:

Jastan House 40 Moor St
Coventry
CV5 6EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing about this company will make you happy. They steal money from hard working people.”

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Posted 4 months ago

“DO NOT BUY THESE VOUCHERS FOR ANY OF YOUR FAMILY OR FRIENDS AS THEY WON'T LET YOU USE THEM AND YOU LOSE THE MONEY YOU PAID FOR THE VOUCHERS.”

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Posted 4 months ago

“AVOID using this company. Use their website to find a good deal, then book directly with the hotel. They charged me an additional £25 to change the date by 1 day ( with a months notice) even though the hotel had already agreed to change the date for me. They are an unnecessary middle man as it was cheaper to book with the hotel. Their customer service is appalling, i would never use this company again!”

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Posted 4 months ago

“Spa seekers are only interested in taking customers money and pocketing it without passing on to the venue. Because of Covid, vouchers had to be re-issued but were done so with conditions changed so that a full days experience was reduced to 2 hours. Virtually impossible to get anyone to speak to/answer emails. They refused point blank to rectify the issue so we are now £850 out of pocket.”

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Posted 4 months ago

“Awful experience! They sent me a booking with the wrong date which was clearly an issue with their system. It was only 2 days away! I tried to contact them when the confirmation came through and calls from the spa but got no response. When monday came and I tried to tell them and move the date, they said nothing they can do as the date had passed. OBVIOUSLY ITS PASSED, YOU WERE CLOSED!! I offered to move dates rather than chargeback but nothing. This was your mistake. Why would you not want to retain your revenue rather than I chargeback via disputing with my credit card? I had been happy to accept YOUR mistake and move to any date possible.”

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Posted 6 months ago

“Avoid at all costs! This seems like a very sophisticated scam that involves a number of fake 'spa' companies. Avoid at ALL COSTS. Book direct with a hotel or a spa that actually exists. All the 'positive' reviews sound similar as do the complaints - it makes sense to believe the complaints. These people are THIEVES! Places like the Skin Lounge Spa and Thames & City Spa UK, do not exist. They pretend they cannot honour your booking on the day then fob you off with a story of compensation by offering another spa that is not going to happen. I don't know how or why they have been able to get away with this for so long.”

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Posted 8 months ago

“Spent a long time searching for a spa for our anniversary weekend- we have a nearly 2 year old with no family close but managed to get babysitting for the weekend- our first night away from our daughter so really looking forward to it. Only to be told 12 days before our booking that the place we’ve booked actually isn’t available after all. We had booked and Airbnb specifically close to the spa but all other spa seekers venues near the airbnb were either fully booked on that date or more expensive. However spaseekers (Billie) refused to offer compensation for the fault of the website in showing us availability and allowing us to book and pay in the first place. Instead they said if we still wanted that weekend we’d have to pay extra for the more expensive spa. A new date is not an option for us due to childcare and the fact we’d already booked the Airbnb. We will be going down the complaints procedure but that doesn’t help the fact we now need to pay extra for a spa for our anniversary next weekend. Terrible way to treat your customers. We’re out of pocket now for spaseeker’s mistake and no compensation in sight.”

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Posted 9 months ago

“2 hours to find a suitable spa day for me and my wife... and then receive a cancellation. Timewasters”

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Posted 11 months ago

“Absolute con of a company. Buy a voucher then have to spend more for a package for a morning or day for absolute minimal treatment/spa experience. Just a middle man. Save your time and money and go direct to the spa you want to go to.”

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Posted 1 year ago

“If possible, I would give no stars at all! Way too expensive for such a poor quality of service with almost nothing to offer. Wrong information given about the booked experience and facilities. Emails sent to the person who booked instead of the proper guest. Then, inside, a really disappointing spa reception and service. Time wasting. Save your money.”

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Posted 1 year ago

“This company should not be allowed to continue to rip people off! I was gifted a voucher and was unable to use it as the spa wouldn’t accept vouchers from spaseekers anymore? Says it all. It can take an hour to get through on the phone and they will not help you or offer any customer service. Avoid this company”

Helpful Report

Posted 1 year ago

“Wouldn’t extend my voucher by a couple of weeks so I could use it !? My mother bought it as a birthday present so will obviously be so sad I couldn’t use it. I was so shocked as first time using spaseekers!! Though terrible for them too as they have lost a massive customer - my mother buys loads of vouchers every year for Christmas and birthday presents but she obviously won’t be anymore! AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“Should be zero stars. I bought vouchers for spa day at a local hotel/spa. The website says spa is permanently closed, no one is answering phone. Contacted spa seekers who said they are open but 3 of the 4 spa facilities are not available. I asked for refund as what was sold to us can not be offered. Told no refunds, can have extension or credit, not acceptable. I said if we change our minds I accept that no refund will be given but their provider is unable to provide what has been paid for. I said I would raise dispute with paypal, was told I could do that but wouldnt get refund as they would not authorise payment.Terrible customer services, I will not use again, do not recommend to anyone. PS said 6 month extension still not been processed”

Helpful Report

Posted 1 year ago

“Booked a spa in bed Christmas for me and the wife.. took my money then emailed to say they didn’t have a double room.. I emailed back to say I want to cancel and I’ve had no reply in over 2 weeks and no one answering phone.. £260 down the drain.. pathetic outfit”

Helpful Report

Posted 1 year ago

“AVOID THIS COMPANY AT ALL COSTS!!! They charge you £25 fee to change a date, shocking customer Service! Online chat is is like chatting with a child. DO NOT WASTE YOUR MONEY ! They show zero Empathy and couldn’t care less about the reviews!”

Helpful Report

Posted 1 year ago

“Total false book part online and part via telephone did not ask for any medical information. Do not book no one wants to refund our money £268 or take liability for it going on since September. Do not book with Spa Seekers bad experience from start to finish”

Helpful Report

Posted 1 year ago

“I booked for specific dates. The email confirmed SpaSerkers booked me for the wrong dates. I spoke to Billie who confirmed they got it wrong and the Advisor, Ashleigh had gone home. My copy of the transcript confirms their mistake which Billie assured me would be put right this morning. Once again I had a further chat with a Manager, Joanne who said they had no record of my chat with Billie. She closed the chat after I asked for a refund. Very rude. Extremely bad customer relations. I would never book with this Company again.”

Helpful Report

Posted 1 year ago

“My husband purchased a spa day through Spaseekers for my Birthday, (July.) In September his health condition (Cancer) declined rapidly. He is now at end of life,being cared for by our local Hospice team, on a hospital bed in our living room. He CANNOT be left alone. I telephoned Spaseekers to request a refund under these heartbreaking circumstances. I was told that all vouchers are non-refundable. I expained our situation, to no avail. Surely, human kindness, consideration and understanding should overrule a company policy, I am shocked, angry and disgusted.”

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Posted 1 year ago

“Terrible Customer Service I had vouchers and was looking forward to booking a lovely spa day. Unfortunately Spa Seekers don't care about providing you with a relaxing spa experience, they only seek to make money out of you. I was given incorrect information on booking and then had to rearrange my day with the venue, Spa Seekers fault. Thank god the venue were so good as Spa Seekers wanted to charge me £25 to amend the booking, despite the booking being made wrong by them!!! Don't buy vouchers from them, don't book through them, go direct to the venues. A sham of a company.”

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Posted 1 year ago

“I booked my spa day through spa seekers, payment was taken & I did not receive my confirmation email, I spoke to customer service they told me they are in the process of updating there website and due to this they are having technical difficulties. And I have to wait till the Monday to start my refund process & I couldn’t go to my spa day. Awful experience from start to finish”

Helpful Report

Posted 1 year ago

Spaseekers is rated 1.3 based on 46 reviews