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SpaBreaks Reviews

1.2 Rating 98 Reviews

4 %

of reviewers recommend SpaBreaks

Company Reviews

1.2

Based on 98 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0800 043 6600

Email:

sales@spabreaks.com

Location:

First Floor, Clerks Court 18 20 Farringdon Lane
London
EC1R 3AU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked my 1 night spa stay with Spabreaks at Ashford international hotel and didn't get no confirmation call or email and no time arrangements. Missed my treatment because no one told me what time it was, Spabreaks didn't ring me to book up the time for treatments or dinner or afternoon tea. Dietary requirements were not followed for afternoon tea and it was late so I couldn't have it before returning to London on my train. The most helpful people where Lily at the reception at the hotel and a General manager called Toby and a therapist called mea. The was a very rude older therapist called Alison who was rude and stroppy and was refusing to serve us. Alison made us feel unwelcome. Lovely hotel and staff but Spabreaks are really bad with communication and refunds. They don't reply to emails. Avoid them at all costs. If I stay at the hotel again I will book directly and not via Spabreaks. They can keep their discount and dishonestly and stress. Disgraceful behaviour.”

Posted 3 weeks ago

“I used the spa breaks website for the first time the other weekend and booked myself a day at Pennyhill Park in May. I tried to book direct with Pennyhill Park via their website and it said they didn’t have availability on the day I wanted. I then saw that your company had a promotion on for Valentine’s Day with a 10% discount so I went on your website and found Pennyhill Park and was able to book the day I wanted, so I bought vouchers to cover the cost and got the 10% discount. How fantastic was that!!! So I’m a very happy customer.”

Posted 1 month ago

“Apparently being pregnant and then having a baby who was premature by MONTHS and in need of an incubator and not allowed to be home, is not a “Valid” reason to extend my gift card. Absolute joke. Money thieving company.”

Posted 2 months ago

“Terrible customer service. I had to beg for 10 days to receive confirmation of my booking despite their terms saying 48 hours. They’ve booked my couples experience as 2 SEPARATE TREATMENTS and TIMES. oh, and they won’t refund for their mess. AVOID”

Posted 3 months ago

“I booked a hotel break through Spa Breaks, but I harbored reservations about their customer service. When I contacted the hotel directly, they informed me that they had no record of our booking and, consequently, no room available for us. Despite reaching out to Spa Breaks for a rebooking, I was ignored. Resorting to social media, I posted about my experience, prompting a response from Spa Breaks claiming that someone had contacted me, which was untrue. In the absence of any communication, I had to approach my bank directly for a refund, only hearing from Spa Breaks after the refund had been processed. The customer service was deplorable. Spa Breaks manipulates and deletes comments on their social media platforms to create a false positive image. There are suspicions of fake reviews as well. In light of these issues, it's clear that Spa Breaks operates dishonestly and should be held accountable. They should refund the money to the hundreds of individuals who have been affected before attempting to deceive others with their deceptive practices”

Posted 3 months ago

“If I could give SpaBreaks a 0 star rating I would... After buying a voucher for a spa day at Luenire Spa London, we turned up to what was not a spa but a Retirement Village leisure facilities, which the SpaBreaks website is falsely advertising. With facilities not working on the day and an aqua aerobics class on during what was the first half of our visit, there was no where for us to enjoy our spa day, so we left without using any facilities or receiving treatments - which the spa staff completely agreed with. SpaBreaks have been extremely unhelpful in understanding the issues and I have only received a 50% refund, with their customer experience liaison no longer responding to any messages. I am now £96 out of pocket, have wasted a day annual leave and am extremely frustrated and upset. It's clear this company does not care about looking after their customers, they only care about tricking people into parting with their money and refusing to refund when they are at fault.”

Posted 3 months ago

“After reading reviews for this company I will AVOID. I tried to buy two full spa day for a Xmas gift when i pressed to buy instead of it being £124 each the total went to £135 each and it wasn't for postage as I opted to print them myself. So they lost out, not conning me out of money I wonder how many haven't noticed this.”

Posted 4 months ago

“I feel as though I have been miss sold a product by this company, under my consumer rights. I believed I was buying a spa break experience. When confirmation came, I realised I could only use the so for 1 hour. Really…this is what they think a spa experience is.”

Posted 9 months ago

“AVOID AT ALL COSTS!!! AVOID AT ALL COSTS!!! my partner booked a spa Day package at the Belfry with this company for my Xmas gift. Spa day for 2 with 2x treatments Fire and Ice experience with afternoon tea and a bottle of processco... with a 12 month expiry date... rang to redeem the voucher and they said the offer was no longer available!! ...??this goes against all customers comsumer rights!! how do they not have the package they sold you ???? he was the offered another package that didnt include 2 x treatments only the fire and ice. he was not happy with this and requested another offer which was a package with overnight stay that included treatments and fire and ice for an additional cost, all booked for bank holiday weekend. Rang hotel a week before booking date to book in treatments and the hotel say there is no treatments on the voucher. Rang Spabreaks to complain and they said there was nothing they could do, you either take the package offered, pay additional for the treatments ( so even more money!!) bearing in mind his already folked out £360 or get your money back (ohh ..in voucher form to use on Spa breaks ). Appalling customer service. apparently customer complaints do not have a phone number either only email which could get ignored or take weeks to respond !!! also i will add they are very crafty by sending the voucher without any description of what is included in your voucher so you cant prove what was originally sold to you and apparently they dont have any archive on their system for past sold packages so they cant help you in anyway because they cant see it ... then not to minutes later relate to you what they think was on your original package without the treatments !!! thankyou Rachel Suffling for pretending to be the supervisor ...so you do know then ..no?? its so infuriating how they can lie so easily to cover their tracks. The package newly sold also had items missing ..who would pay that much money for a spa weekend to the Belfry without treatments included?? Unbelievable. Honestly you are better off using another company your only going to be ripped off ... use to Groupon at least you get what is promised and its cheaper. I hope Abbey Selby MD is proud of the level of customer service your company is providing!”

Posted 11 months ago

“Awful experience. On 3 occasions the package booked online was not available and we were forced to continue to try and rebook on every occasion due to them only ever issuing a credit note. The customer service is appalling, there is no aftercare or support once they have your money. When I contested the original issue I was point blank told there is nobody more senior to escalate a complaint to (by Sinead) this was clearly a lie as subsequent complaints were escalated higher when the spas kept cancelling our booking due to “no availability”. One of these occurred 6 days after booking and meant we only had 72 hours notice that our weekend plans were cancelled. On many occasions throughout this horrific experience I was constantly having to chase to get responses. Any booking giant his company is clearly de-prioritised by the spa so it really is not worth it - just book with the spa direct! Many of the SpaBreak packages don’t save you any money and some even cost more than going direct!”

Posted 1 year ago

“Sally was the lovely lady that helped me sort out my Christmas gift deal! The hotel it was booked for didn’t have the dates I desired and I was so gutted! I looked at different hotels on spa&hotel.com and asked if I could change to ******** hotel, I saw it had the same package etc… and she was more than happy to assist me to check they had the availability I was hoping for! She called me back within the hour and gave me great news that it was available! (Valentines weekends are busy) she made sure we got the days we wanted, the treatment times that suited us, and the time we went for dinner! All in all this was fabulous customer service, we did pay a tiny fee because we did get treatment time longer than the vouchers experience. But I cannot thank Sally enough! Now to look forward to our spa getaway in 3 weeks knowing Sally had sorted everything and confirmed all in a email! There definitely needs to be more people in the world like Sally 🥰”

Posted 1 year ago

“I gave my daughter a voucher for £100. When booking she saw the room was on offer direct at £120. If she used spabreaks then the cost was£323. That is quite a profit margin. I told my daughter to rip it up, as contact with these people is a waste of time if not impossible. Dick Turpin is alive and well. AVOID”

Posted 1 year ago

“Whatever you do - MAKE SURE YOU READ SMALL PRINT before buying anything at all from SPABREAKS First of all you can get better deals by contacting the hotels/spas yourself. Gift vouchers are non-refundable EVEN when things go terribly wrong ! Customer Service is disgraceful, it is like dealing with a robot ! I have not left my name because this was a gift and I don't want to upset anybody”

Posted 1 year ago

“Book with Spar seekers to go on a girly overnight Spar stay a Craiglands Ilkley. Booking was so easy, unfortunately day before we were due to go my friend caught covid. But I contacted the Hotel and they moved our booking to a different date Just return and had a fantastic time. Would use this company again without a doubt. 🙌🙌🙌”

Posted 1 year ago

“Awful customer service. Rude staff. Unwilling to offer any solution to issues caused by them and the venue. Avoid at all costs”

Posted 1 year ago

“NO STAR!! £358 voucher couldn’t be used because I didn’t email them, horrible customer service, do not bother with them, go straight to the spa as it’s the same price. AVOID AVOID AVOID”

Posted 1 year ago

“Terrible customer service refused refund Definitely a company to avoid”

Posted 1 year ago

“Booked for a spa day through spa breaks for 2 people at Bannatyne health club and spa wild moor Stratford upon Avon. They sent times which were unsuitable I called Bannatynes and asked to change the times for the facial and massage and was told that someone from the spa team would ring me but no one called me and couldn’t offer me anything to suit our diary i got in touch with spa breaks but was told straight away that they would not refund me. I would avoid using this company as they were also very abrupt and rude and are only after money and don’t care about reputation AVOID AVOID AVOID”

Posted 1 year ago

“WORST customer service, on the website it stated that the spa was inclusive of a therapist for the hammam but at the time of booking the hotel the spa was booked at contacted me to confirm it is self use. The website states the opposite to what the actual spa offers and no refund was given for the miscommunication, rather the customer service added it after my complaint and made out as if i misread the email and the website said self use the whole time?? Luckily my email conformation was proof that this was never stated at my time of booking and i was able to raise a dispute with my bank to get my money back as the customer service is extremely unhelpful and RUDE and the spas are not what you think you are actually booking!!! SAVE your money from these scammers and book elsewhere!!!”

Posted 1 year ago

“The price is not what they say it is! I booked and paid for 2 guests at for a spa stay and a day later I got another call back to say I needed to pay more as they “got the price wrong.” Not only this, the manager did not care at all and just told me that she would give me a refund instead of apologising and matching what was provided on the website and taken out of my bank account. Ended up paying almost double the price that was shown on the website.”

Posted 1 year ago

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SpaBreaks is rated 1.2 based on 98 reviews