“Couldnt give ZERO stars as this company deserves.
Diabolical service. Informed the day it was due to arrive that they weren't happy and wanted to reprint our job as a priority.
A week later its supposed to be delivered. Now TODAY the day its supposed to arrive they are saying its another week before its being delivered?
If you value your time and sanity don't use this company!”
“AVOID - Substatinal order placed and pay extra for next day delivery - Deliverty didn't show up. Left with an unhappy client.
Communications confirmed that show order would be the following day - Again absolutely nothing arrived. After 4 days order arrived - At this point we have unhappy client whose event has been and gone and Solopressare unwilling to refund after not been fulfilled. Several emails back and forth blaming with varying excuses. Delays can happen - but taking ownership is key - Will not use again nor recommend. - Managing Director - Big Blue Dog - Refund was not given”
“I work for a university in London and we ordered some merchandise from Solopress for one of our events. We ordered some abstract books and a banner and the quality was poor on arrival. The banner was pixelated and the book was printed terribly with sections of text cut off and official university logo's printed incorrectly.
There was also a LOT of back and forth over email regarding 'artwork errors'. A very confusing experience overall.
We will not be using this service again.”
“The inivitations I ordered are lovely and exactly what I wanted. However, the envelopes have caused absolute mahem! Firstly my invites arrived with NO envelopes at all, I then had to raise a concern and wait a week for them to be delivered. Upon delivery, I received half the envelopes the correct size and half of them too small - honestly no idea how that can even happen! I then had to raise another concern and my new evelopes arrived the next day.. great! Although they were yet again the wrong size... too small, literally more than half the size of my invites, couldn't even fit them in if I folded them in half! I then had to raise yet another concern to be told that I had to prove the envelopes were the wrong size by sending in photos of my delivery. By the time they got back to me Im at work, so Im now having to wait until I get home to send photos of my incorrect delivery to them. Im hoping 4th time lucky that the envelopes sent out today will actually arrive at the correct size!
If you're ordering from here, please do it with plenty of time before you need to send anything out as this process is now 4 weeks in and i cant send out half my invites!!”
“SOLOP PRESS-Sorry Its 1 Star, Cheap, Fast, The printing is rushed too much No eye for detail of your expectancy, Packaging dept needs to be Improved, My Leaflets were sent in a box all loose getting damaged in the transportation.
I wouldn't Recommend this Company.
No Repeat Business Here. . .”
“Terrible company. Spent thousands with them but their customer service couldn't care less. Printed a yellow flyer green. I upgraded my paper from 170gsm to 200gsm for this order but the paper was thinner than last time! Sent a compariaon in by post - after 4 weeks was told they lost it - as Royal Mail had lost a weeks worth of their mail. Hmmm. Just avoid them, they don't care. They think saving on having a reprint is good value VS retaining you as a customer. Know your value now - and don't get involved with them.”
“I've never used Solopress, and now I know they print leaflets for Jayda Fransen and the hateful mob of the British Freedom Party, I never will and will urge everyone I know to boycott them as well.
Choose your affiliations better!!”
“The worst experierence I have ever had that resulted in financial loss for my business. I have ordered a banner that was supossed to be at the event as a main item representing my business. It was a 2 day delivery option that was supossed to arrive on Wednesday but it didn't arrive and then on Friday I was told it would arrive on Friday. It didn't arrive until Tuesday next week which meant that I went to an event without a banner.
I then told SoloPress that I don't need the banner anymore because the event has already happened. They told me to refuse parcel delivery, unfortunately DPD didn't ring the bell and just left it at the door. So SoloPress organised a collection. I was told it would be picked up on Friday so I stayed home all day. It wasn't. I then called on Monday to be told it is getting collected on Monday.
I explained that so far it has been an absolutely awful experience and I was getting a shitty service and I want my refund. They disconnected my call because I used a word SHITTY SERVICE. In my opinion it's an exact representation of the service I was getting and the customer service.
The company chooses their courier providers and if DPD lets them down, they can change them. They choose not to. Instead they say WE CAN'T CONTROL WHAT DPD DOES.
Overall terrible experience and very stressful because I was relying for their products as a marketing material at the event.”
“Absolutely useless. 12,500 leaflets were printed with them and were provided clear instructions on how to deliver. They did not listen and 12,500 leaflets somehow went missing. I am several hundreds of pounds out of pocket and have been chasing for weeks now just to get a response. Cowboy company DO NOT USE!”
“Absolutely useless. 12,500 leaflets were printed with them and were provided clear instructions on how to deliver. They did not listen and 12,500 leaflets somehow went missing. I am several hundreds of pounds out of pocket and have been chasing for weeks now just to get a response. Cowboy company DO NOT USE!”
“10 days after promised delivery, still no sign of item. All customer service have repeatedly said for the last week "we need to speak to the DPD driver at the end of his shift", followed by "we need to speak to the DPD driver's Manager, when he has spoken to the driver". Picture shows item left in safe place, but this is not even within the grounds of where it should have been delivered. By far the worst company I have ever dealt with in 32 years of providing print solutions. Didn't even offer refund, but my credit card company are stopping payment. AVOID!!”
“Terrible service, received my original order damaged, really bad quality, messaged the company and although they sent me out replacements they also arrived even worse quality and completely damaged & unable to sell on to customers. Wouldn’t use again.
After asking for compensation for having unhappy customers waiting on orders they refused & only offered a tiny refund.”
“I've used these guys for several years and found them to be excellent. However, they seem to be a whole different company now. No longer seem concerned with customer service or meeting deadlines. No interest fixing their own errors.”
“Used to be good, now awful, pay extra for quicker turnaround times, you don't get it, issues with orders never resolved, things get passed to customer service team but they never reply. Issues escalated to the customer service supervisor, e-mails get ignored. Spent thousands in the past 3 months, we're now finding a new supplier.”
“The "5 day turnaround" took 2 weeks. When I enquired as to goods whereabouts I was informed that they had been delivered and signed for by someone called "Ray" ( there are no Rays here). The parcel number bore no resemblance to the actual number that was on the parcel that arrived via DPD the following day. DO NOT USE THIS COMPANY.”
“Absolutely terrible experience after years of printing with them! Never had this poor quality before! Ordered Foil printed business cards for our small luxury jewellery business but cards came with gold blobs instead of graphics- no one even checked the quality of print before they’ve posted them! The second time Ive asked to re-print those cards but without any foil, just plain colour in Gloss laminated finish. They said that’s fine, what can’t be easier? No proof was sent this time, why bother? Received email they been despatched, I’ve been waiting for 2 day’s delivery (instead of next day as stated) to finally receive flimsy quality Matt finish plain cards!! I’m just fuming as I need urgently order cards somewhere else now! Thanks. Julia, Bijoux de Chagall”
“Where do I start?! Ordered 2 x name sets of their triple layer "luxury" business cards, everything about these cards is the complete opposite of luxury! Cards arrived 2 weeks ago, firstly they only printed and sent 1 name set but charged for 2. On to the quality, the design is very basic 2 colour with a solid black background, the black literally looks like mottled grey, the cards were also meant to be 85x55mm in size, they arrived 82x55mm which threw off the perfectly centred artwork completely. Very reluctantly I agreed to a re-print on the assurance from customer service that the cards would be personally checked by the quality control manager. Well, the re-printed cards arrived today, they managed to print both name sets this time but the quality has left me gobsmacked. The background looks even worse, cards are bending in several places and they literally look like they have been trimmed with a butter knife, I genuinely mean the edges of the cards are quite literally shredded! Not a single one of the now 150 cards is even close to passing as presentable, and this is apparently what their quality control is. I've been a long time customer of Solopress, but the last few orders with them the quality is completely non-existent, they've lost my business for good, i've spent over £400 with them this year and really regret it now, trust me go to a different company!”
“Solopress disappointed 74 kids staff and parents. The parents of a Scottish School placed and order for yearbooks for the class of 2020 and we had hopes for a good service as there website says they will check all items prior to be sent.
We expected 75 copies so that the school would have an extra copy. When they arrived, I won't lie at first look they looked good but once we looked inside the font colour in some pages where faded which mean we had to ask for a reprint.
Solopress refused to print another 75, so they said max would be 18. When those were due to arrive only 7 showed up! These where perfect but no where near what we needed.
Solopress said they will send again! Now when these arrived, all copies where back to awful quality.
Solopress said it was our issue and if we wanted it amended it, we should change the font in all pages which seems bazaar.
So we changed the font and guess what? Same problem some pages the font was all washes out
This is where we gave up. I would strongly suggest you don't place a printing order till they remove current staff and get once who are paying attention.”
