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Ryman Reviews

2.2 Rating 112 Reviews

29 %

of reviewers recommend Ryman

Company Reviews

2.2

Based on 112 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 45%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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About Ryman:

Ryman the Stationer is the leading UK stationery and office supplies retailer. Buy cheap, quality online stationery and office supplies from the best UK stationery brand. Ryman is a high street Stationery retailer famous for its excellent customer service and wide product range.

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queries@ryman.co.uk

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Ryman 1 star review on 29th December 2022

Ryman 1 star review on 27th June 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 3rd December 2021

Ryman 1 star review on 3rd December 2021

8

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have a Brothers printer which was a gift from our son a year ago.. As our cartridge was low on toner we popped into the Brighton shop for another one …We obviously bought the 2510 cartridge as we have a 2510 printer. When we got it home we couldn’t fit it in as it turns out that we were supposed to know that we needed the 2410 cartridge for our 2510 printer .. How crazy is that !!? As pensioners in our late seventies that was a very easy mistake to make and we struggle to keep up with modern day technology as it is. We took it back to Brighton for a replacement and was told by a very unsympathetic mid fifties counter assistant that as we had opened the box we could not have a replacement. All he kept saying was “It’s your fault not ours” because you opened the packaging. How was we to know it was the wrong cartridge without opening it up and trying it in the printer for God’s sake? We are now £49-99 out of pocket which as pensioners is a bitter pill to swallow……The returns policy at Rymans is disgusting and needs changing . Avoid them …especially the Brighton branch and the unsympathic staff there.”

Posted 1 month ago

“Tried to open a 'Enterprise' Business account with Ryman Business. Enthusiasm of customer service totaly lacking and no product knowledge. Asked to speak to Manager and told she does not take calls - email only. Disgusting service.”

Posted 1 month ago

“We want to say a HUGE thank you to Sam at Ryman Merry Hill Dudley Branch. We had problems accessing the Ryman Rewards offer for two heated clothes airers. After several attempts I phoned the store and spoke to Sam. She explained to us how to proceed. We still were not sucessful and Sam took details over the phone and said she would contact their Customer Service for us to see what was the problem. She rang us back and explained that we needed to enter the code on the end of the offer on the email. Success! We are both elderly folk and not very savvy with all the tech. Sam was so patient and although we did express our thanks to her, we feel it appropriate to put it in a review on here. The airers arrived this morning. Fantastic service all round but especially Sam. We look forward to accessing more Ryman Rewards now we know how to do it!!”

Posted 2 months ago

“This place broke up my family”

Posted 4 months ago

“As a business i spend on average £3,000 per month, so i ordered pens, paper, pads, rulers etc via their 'Ryman Business Division' - Never again. I missed deadline for delivery Monday 27th November, but still didn't receive the order 3 days later. Not only that, as they provided personalized stationery, i wanted to consolidate all my stationery for all my branches under 1 supplier. However, their product knowledge and enthusiasm was completely lacking, therefore i moved all my business to Office Depot - much more appreciative. Ryman 'Business to Business Division'. What a joke.”

Posted 4 months ago

“Went to Rymans, Wimbledon, to print new business cards. The assistant, Mo, was amazing. He redesigned my cards for me with a wonderful logo. He was very friendly and professional. Great asset to Rymans.”

Posted 5 months ago

“Tried to open a business account via the 'Ryman Business Division'. Laborious task and eventually when I did open an account the prices were extortionate. Children running that department and don't know what they are doing. DO NOT OPEN A RYMAN BUSINESS ACCOUNT”

Posted 5 months ago

“I want to thank Tracey at the Hereford shop for all the kind, patient and helpfulness she showed me this morning. She carried out a printing job for me, perfectly and quickly. I didn’t expect Rymans would be able to do it, but Rymans and particularly Tracey, you are my heroes! Thank you 💐🥳🌟😀❤️”

Posted 6 months ago

“just like to thank the two very helpful assistants they went above and beyond with their help this morning 10th july lancaster store. helped me and my sister thank you so much.”

Posted 9 months ago

“The Merry Hill staff are so lovely friendly and helpful 😊”

Posted 11 months ago

“I went into Rymans in Salisbury looking for some specific pens. Zack helped me go through and test all the options until I found what I wanted. Excellent Customer Service! I was very impressed by Zack's encyclopaedic knowledge of pens and the shop contents as a whole. Need something in the stationary line? Pop in and see Zack, he'll save you time and money! Best Wishes to the Team at Rymans Salisbury.”

Posted 1 year ago

“Yesterday, 16th March, I was sending money by Western Union at Rymans Worcester as I have frequently done but this time it was suspended. It took a lot of time, trouble and patience for Ms Kelly to resolve the matter during the day . I was very embarrassed at the time it was taking but she and her manager kept reassuring me that it was not my fault and she persisted until it was resolved Outstanding service and kindness.”

Posted 1 year ago

“We went into Rymans barons key Northwich today 6th march 2023 our 41st wedding anniversary we were treated so kindly by the staff most of all a young lady called Hannah thank you all so much for perfect customer service. I appreciate the way we were treated because I am my husbands fulltime carer. Andrew Rodwell Christine Rodwell”

Posted 1 year ago

“Very unhelpful service from Canterbury store. Queried a product that I was interested in ordering online because there was insufficient information on the website. Shop assistant was very abrupt, impatient and clearly uninterested in offering any practical assistance. Will be buying elsewhere.”

Posted 1 year ago

“I made a purchase on the cricut maker machine website that I use for my job. Today I received a PC gaming chair, I contacted the chat and I will only receive my product next Tuesday 01/03/2023 I have to wait almost another week to have my product correctly. In that time I already lost work and also lost clients, I have work to be delivered this weekend. Remembering that it was the store's mistake, I never bought a chair, but a machine that I use for my work. I want to know what the Ryman store is going to do about the customers and money I've lost in that time. I expect a comeback.”

Ryman 1 star review on 29th December 2022

Posted 1 year ago

“I would like to say a massive thank you to Ivan and Amelia in your Fulham branch. They were exceptionally helpful and went above and beyond helping me with downloading my documents so that they could be printed and binded . I would not hesitate to ask them again for anything. They were extremely helpful and professional. Thank you”

Posted 1 year ago

“Rubbish service in customer care. Respinse was awful. According to them their online business is different than instore. Avoid.”

Ryman 1 star review on 27th June 2022

Posted 1 year ago

“Ordered two mobile phone cases via the business website. I assumed like most reputable companies that the items could be returned. I was wrong. Be warned there is an icon beneath some of the products which to me looks like something resembling a non recycling icon. Apparently this means 'non refundable'. I said that I had never seen such an icon and why didn't they also write 'non refundable' so everyone is clear. It was met with a disinterested 'your problem' style response. I would also like to add that the Rymans Returns policy quite happily promotes the fact that returns are no problem - yet there is no reference to this icon as something to look out for when committing to a purchase and not being eligible for a refund. Why not? Disappointed that a company like Ryman has communicated in such a misleading way and appears to care very little about customer feedback. I won't be buying from them again.”

Posted 1 year ago

“Stole my money and claiming missing return.. I recently made a purchase on the website for a printer, ink and a gadget toy. I received twice the amount of everything i wanted. I had to plead my case that i never wanted 6 items but only 3. I couldn't afford the cost for one nor did i have need for double. I have been told to return the goods to a shop - over an hour and half away from where i live :) - Next option was for me to arrange a courier to send back but its my repressibility if anything goes wrong. or i use their fedex label and pickup and this is safest as nothing will go missing or delay etc and ill get a full refund when driver scans the package but they cannot allocate a time. As this didn't fit with work etc i opted for my own courier who refused to take package due to weight. I then contacted Ryman and they arranged for fedex - 2 labels arrive and i printed them. Fedex never showed up but apparently i missed therm. We rearranged. but this time one label was sent and not two But this time they sent one label only. The driver for fedex told me its fine and they will tape both boxes together. Thought nothing of it, he was the fedex guy after all. Today i have woken up to a refund of half the amount charged to my credit card for the items. Worry sets in! I query this and they have low and behold only received 3 items. So where is the other box? Oh well we need to do an investigation with fedex.? what happened to the refund when driver scans package? and what happened to its the safest? I am now being told i have to wait till an investiagtion is conducted to wether i sent the packages and if fedex has them somewhere or not. i fail to see why i have to be penalised to this error and continue to get charged interest on my card due to this fedex / ryman failing when i was assured nothing would go wrong. I have had to wait almost a month to have all these items picked up and im no further down the road. I suggest you not to use this company.. they are complete con artists.”

Posted 2 years ago

“Ordered 2 reams of expensive photo paper which arrived bent, crumpled and torn. Packaged without any protection at all, a six year old could of packed it better. Ryman customer service non existent… just sorry it’s packed by our supplier. Wake up Ryman I’m not coming back … poor very very poor !”

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Ryman 1 star review on 18th March 2022

Posted 2 years ago

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Ryman is rated 2.2 based on 112 reviews