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Quidco Reviews

1.8 Rating 247 Reviews

19 %

of reviewers recommend Quidco

Company Reviews

1.8

Based on 247 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Location:

4th Floor, 76-80 Great Eastern Street
London
EC2A 3JL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not what it use to be Quidco. Feel they have become too big and now let loyal customers down. Use to be one premium retention fee per year for £5, which is fair enough, now they just charge you every month depending what you earn. Might as well just keep all the cash back. Had a couple of quid clear into my account, go back on it the next day and it’s down to 62p. Awesome that nice one. I know you’re going to say well change your account to basic package, my point is I think you’re becoming greedy. Purchases don’t even track that much anymore and Iv tried deleting cookies etc and all that doesn’t work. No point claiming as it takes about 10 months to get a few quid then you take half off anyway for your fees. Made a purchase in April 2021 for car insurance says estimated payment time January 2022. What sort of time scale is that?! I’d like to see payment times no longer than 3 month especially if you’re paying premium fees. Basic package then I’d understand 10 month waiting time. Also I’d like your little games to be varied, like you use to instead of that squid thing you keep doing. Needs a little re structure Quidco in my opinion.”

Posted 2 years ago

Thank you kindly for your review today 😊👍 I am very sorry to hear you do feel this way, our premium was updated as we did want to improve the services, it does now include more features which make it worth the extra fee's, one of the new features is higher cashback rates to members who do not have this. We do appreciate that premium isn't best suited for all members, if it isn't for you we do recommend downgrading to our basic (free to use) membership, you will receive no charge for this. Sadly faster payment speeds is not a premium feature, the retailer do provide those payments speeds as they do provide the funds. Purchases like insurance purchases may take longer due to the retailer wanting to make sure the payments are being made still and it is a genuine purchase before awarding the cashback. Rest assured we do push for the fastest possible outcome for all members. Your feedback on our games will also be passed over as this is very important to us 😊👍 - Jamie (socialsupport@quidco.com)

Posted 2 years ago

“My Quidco account was hacked and my Quidco balance of £170 was withdrawn as an Amazon voucher. Quidco claim my email was compromised and the hacker would have diverted my emails. My internet company says that my email account was not compromised. Quidco didn’t care very poor security when account can be hacked so easily”

Posted 2 years ago

Hey Lenny, Thanks for your review here 💙 I'm sorry to hear this and that you have had this issue. With this, we would only be able to refer you to the relevant team who would be able to assist with your queries -Summer

Posted 2 years ago

“Been a customer for 9 years but the customer support services are terrible. I recently made a purchase for contact lenses and the retailer made an erroneous claim that I had used a voucher in the purchase. Now my cash back is declined and there is no way to request Quidco look into it. I only bought it from that retailer due to the discount, so its false advertising essentially. Quidco have a useless AI bot to answer questions. After 8 years as a user, I think I would know NOT to use a voucher in conjunction with an offer. Quidco need to take responsibility, it is against consumer rights what they are doing.”

Posted 2 years ago

Hey, Thanks for leaving a review 💙 Can you send us an email on socialsupport@Quidco.com so we can assist you there? When you come through to us on the bot, we generally reply within 24 hours if you go through the correct paths and we would assist you from there 😊 -Summer

Posted 2 years ago

“I have had several occasions where I have used Quidco and then had to make a claim as cash back not tracked. I then wait in excess of 6 months only to be told that the retailer has declined the claim as Quidco was not used. This seems to occur when the retailer is offering a substantial cash back deal. I make sure that I have no other browsers open and that link in Quidco is used. I will not be using Quidco again.”

Posted 2 years ago

Thanks for the review today and I am terribly sorry to hear this! When cashback does not track within 72 hours, a missing cashback claim is needed to get your funds tracking, as claims are a manual process than the automatic one of a tracked transaction they can take up to 6 months to be fully processed. We really do push for the best possible outcome but ultimately the retailer does have the final say as they do provide the funds, when we do get a decline we really do share your disappointment. If you would like some tracking tips and tricks for future purchase to provide a smoother experience please do reach us here 👉 (socialsupport@quidco.com) and we will be happy to help 😊🙋‍♂️ - Jamie

Posted 2 years ago

“I am Quidco member for for almost 8 years and they uses to be good customer care but now they are going extremely down, poor service. People are there to send you pre write messages with excuses, no one ins serious to help. I am waiting for HOTELOPIA cashback since feb 2020 almost 16 MONTHS and send them reminder few times they just making excuses. They clearly told me clims takes 4-6 months but after 16 months they are just making excuses and asking me to wait.otherside using topcashback since last 7 years and i can see thier improvement, they pay cashback alot faster than Quidco.”

Posted 2 years ago

Hello there, Thank you for your message and I hope you are well! I am really sorry to hear you have had any negative experience with us, please be assured this is not our intention and I am really sorry if we have made you feel this way. We can certainly look into this for you, can you please contact us at the below details and then we can look into this further for you! Thank you & speak soon Ashleigh 😁 socialsupport@quidco.com

Posted 2 years ago

“I made a stay with Travelodge in October 2020. Cashback advertised as 10%. Payment due within 6 months. Fast forward 8 months, and a lot of (fruitless) chasing of cashback...... I've just been awarded 28p cashback, instead of the £6 I should have received. Quidco's reasoning "so I don't lose out". How very generous of you........ Don't bother with this scam company. Cashback always takes longer than advertised, if it ever pays out.”

Posted 2 years ago

Hey, I do see that you are in contact with one of our colleagues to look into this for you, we'd just need you to send the order confirmation so that we could progress -Summer

Posted 2 years ago

“I purchased broadband and utilities through Quidco ONLY because of the cashback (I would have chosen different providers otherwise). A week after purchasing, I contacted Quidco asking about the cashback. They told me to wait 6 months, as this is the time it takes for the retailer's process. 6 months passed, they are now saying that is too late, and I will not get any cashback. They offered me a £10 cashback on my NEXT purchase. This is a scam site. Stay away”

Posted 2 years ago

Hi Apologies for any confusion, You need to have cashback tracking for 6 months in general for the cashback to then be paid. If you don't have that tracking it can't be processed you see? I am sorry you were unsuccessful this time. -Andy

Posted 2 years ago

“They just keep fobbing you off with excuses. The last one I queried they mistook for another company to tell me even that one is delayed. They seem happy to pay those for a few pence but any decent amount is now always delayed. The just keep say they are chasing, which now sounds like a broken record.”

Posted 2 years ago

Thanks for taking the time today to leave this review Trevor. When cashback is delayed/over the estimated time frame we do everything we can to get the fastest possible outcome, but we are fully reliant on the retailers cooperation as they do provide the outcome and funds. If you have been advised we are chasing those that would be the case, as you will get the same response until it is resolved as we do contact you first. If you have any further questions please do let us know here 👉 (socialsupport@quidco.com) - Jamie

Posted 2 years ago

“Again like nearly every other recent review, Quidco has gone down hill, even with their in house energy cash back. Still waiting for £40. And you can’t raise a claim for Quidco compare!! Why? As for trying to contact them, for me it speaks volumes when a company makes it difficult for customers to simply email or send a simple message. You have to jump through hoops, using their useless virtual assistance. Will be closing my account as soon the cashback come through, be a while then Oh, finally I’m typing this on my iPad, charged using Eon energy whilst looking at my eon smart meter. So def switched Quidco”

Posted 2 years ago

Hi, Quidco compare is all managed in house so claims are just not needed there :) If you have one that hasn't tracked there just get in touch with customer support via the messenger on the bottom right of the home page and they can take it from there. -Andy

Posted 2 years ago

“It's been 8 months since i am waiting for cashback on tracked purchase. They said covid is the reason but I don't think any work in the world delayed by 8 months.it is for #EON energy and a verified purchase as i am still paying to EON, quidco can't say that vendor has not verified. it is clear that quidco Keeps money and don't pass on and trap people.”

Posted 2 years ago

Hi, Ah delays are a pain. We are doing all we can to get those worked through by the retailers. We will let you know as soon as we get any updates on those don't worry. Hope its in soon for you! -Andy

Posted 2 years ago

“Poor service again. I will not bother with quidco again. Despite complaining did not receive any cashback again. It appears they track cashback when it pleases them. Avoid at all costs”

Posted 2 years ago

Hi! I am sorry your cashback was unsuccessful there. Its a shame but we can never guarantee any amounts but we will always explain what went wrong and help to ensure the same thing doesn't happen again for you. -Andy

Posted 2 years ago

“Scam....... declined payments (usually the ones of significant values). They are either taking the cash from the seller and not passing it on or are in cahoots with the seller and driving custom to those websites based on non-existent cashback”

Posted 2 years ago

Hey, Thanks for your review today 💙 We do apologise on the decline of the purchases you have, we do all we can to ensure that all cashback is successful but this is ultimately in the hands of the retailer to process the cashback and if they decline this, we are unable to challenge this further. When a claim is declined, we do not receive any commission from the retailer to pass over to you, so we do understand that this is frustrating, but if we have nothing to pass over to you we also lose out. Our apologies again, but if you have any queries please do contact us on our messenger service so we can assist -Summer

Posted 2 years ago

“I have used Quidco for a few years now but their service has gone downhill fast. I know of several people who have had their accounts closed and "on hold" for months without any reason provided whatsoever. This usually happens when they have gone to claim a payout which, in some cases, have been hundreds of pounds. I would suggest that everyone stick with other means of discounts and cashback i.e. Student discounts (Student Beans), BlueLightCard, cashback DIRECT from the retailers themselves, Google Shopping (most of the time there is more discount offered UPFRONT here than with Quidco or TopCashBack) or codes you can find online. I won't be using Quidco anymore in any case.”

Posted 3 years ago

Hey, Thanks for the review today. Sorry to hear that you have heard of these issues with other members accounts. When they have their account blocked they are more than welcome to contact us and we can assist them there for the issues they may have. If you have any personal issues with your account, please let us know -Summer

Posted 3 years ago

“I think its a scam. They declined payments for no reason at all”

Posted 3 years ago

Hey there Hope you are well! Thank you for your review, I am really sorry to hear your cash back has been declined, if you can please contact us at the details below we can take a look into this for you straight away! Thank you Hope this helps & take care Ashleigh 😁 socialsupport@quidco.com

Posted 3 years ago

“Used to be a good cashback site now it’s awful they block accounts for no reason right when the cashback has been paid. Do not respond to emails won’t unblock despite being asked multiple times what they require. They seem to think no one has the same name in the U.K.? which is hilarious as all they need do Is check bank details are different Basically any excuse to keep Your cashback”

Posted 3 years ago

Hey, Thanks for your review today 💙 If you do have any troubles accessing your account, please do let us know and we will be able to assist from there 😊 -Summer

Posted 3 years ago

“I've been using Quidco for many years but have noticed that the time taken to pay out has increased significantly. Even in Quidco compare, a payment they can control, I'm waiting for my £40 cashback nearly 3 months after they said that they would pay me. I still find that their tracking is hit and miss and I've learned the hard way that if the tracking isn't accurate, you do need to raise a claim straight away. Don't listen to their "it will correct itself when we pay" nonsense as that doesn't happen and given the length of time it takes them to pay, it's too late to claim by then. Also, be very wary of offers with enhanced levels of cashback, they rarely pay out at that level and they always blame the retailer or claim that you must have used a different referral site. I had this happen with Microsoft and despite paying out on the base level of cashback for my purchase, they wouldn't pay the higher amount as they said if used a different referral site. When I asked them why they paid out anything at all if they believed that was the case, I got no response. The conclusion is therefore that these 'offers' are a scam.”

Posted 3 years ago

So very sorry to hear this and that you feel this way Alistair! All feedback here will be taken on board and passed over to the correct departments as this is very important to us! I would like to apologise further about the delays, declines and untracked purchases you have experienced! We do relay on tracking cookies to link your purchase to us and if it doesn't track after 72 hours a missing cashback claim would be needed, with the delays we are aware and are currently working hard to get those resolved as soon as possible for all members affected and with the declines experienced if you haven't already I would advise contacting our Customer support in regards to this? just so we can check them to see if there is any patterns here 😊🙋‍♂️ - Jamie (socialsupport@quidco.com)

Posted 3 years ago

“Used to be good but as others have mentioned recently most purchased etc... are declined even though originally tracked. I've no confidence in quidco anymore, also their customer service if you go to live chat there is no one there, message at the top staying someone will reply within 1 day. What has happened quidco? :(”

Posted 3 years ago

Hi Russell! We are always around to help and educate you in any declines to ensure it doesn't become a recurring thing for you. Just leave the Customer support guys a message and they will always get back to you asap. -Andy

Posted 3 years ago

“Have used Quidco for quite a few years but like other users I’ve noticed something has gone wrong recently. Bought goods from nespresso on 18th Feb 2020. Tracked straight away but payment was delayed and eventually was due to be made by 16th September 2020. It’s now 5th March 2021. Ok problems happen. But have given up contacting customer services. Just get a generic message saying not to worry and that Quidco are working hard to get money out of company’s. No one at Quidco seems interested or able to sort a problem or even look into a problem. Such a disappointment as service used to be good. In general payments are taking much much longer than it used to and I’d suggest using alternative sites as this one is just not working anymore. Please don’t post the generic response about working hard and offering best rates etc. Too many people are now having problems and these responses are no longer believable”

Posted 3 years ago

Hey there Thank you for your message and I hope you are well. I am really sorry to hear that your cash back has been delayed by the retailer we do everything we can to help ensure members receive their cash back on time and we do share your disapointment when this does not happen. If you can please contact me at the details below I will take a look into this for you asap and be in touch. Thank you Hope this helps & take care Ashleigh 😁 socialsupport@quidco.com

Posted 3 years ago

“Lie about time.”

Posted 3 years ago

Thanks for taking the time to leave us a review! 💙 I'm sorry to hear that you're unhappy with the time it takes for some transactions to be declined. Please drop me further info over to socialsupport@quidco.com and I should be able to help! - Owen

Posted 3 years ago

“Pretty poor to be honest, even claims through Quidco compare don't get paid. Had one with a tool shop where I spent over £140 and they said I spent £6 !!! When you make the purchase based on the cashback/deal and don't get the cashback, or you have to put in extra work and PROVE you've jumped through all the hoops, it's pretty disappointing. Won't be bothering in future, not worth the hassle”

Posted 3 years ago

Incredibly sorry to hear this! We do push to get the best and fastest outcome possible, if there are any you are concerned about please do pop over a email here 👉(socialsupport@quidco.com) And if you haven't already had a outcome for this can you kindly contact us about the Toolshop transaction that tracked lower, I will see to it that you are provided with the correct outcome 🙋‍♂️ - Jamie

Posted 3 years ago

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Quidco is rated 1.8 based on 247 reviews