Name: QVC
Rating: 4.45

Merchant Metrics


Shipping & Delivery
delivery methods	Courier
Customer Service
communication channels	Telephone

About QVC:

QVC is the UK’s favourite TV shopping channel. Our online department store, qvcuk.com, with over 15,000 products online, means customers are spoilt for choice. From jewellery to beauty treats to the latest electronic gadgets, QVC is sure to have an item for everyone.

Phone:

0800 51 41 31

Location:

QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley

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“Like so many other reviews and reviewers, my recent experience with QVC and their selling partners, leaves a lot to be desired! I ordered pies to come to Northern Ireland as I have done multiple times in the past. 4 weeks passed and no sign of my delivery. I checked their site and it stated these had been sent and delivered. I contacted QVC, who stated they'd get a replacement sent. No notification from QVC, however their website stated it had been posted. Again, I gave it 2-3 weeks, but no delivery. I contacted QVC, who told me that the company don't post to Northern Ireland!! I advised them that I'd had at least half a dozen deliveries from this company. If they didn't deliver to Northern Ireland, how did the first delivery get posted, but not make it to me!!?? Why did I receive 6+ deliveries in the past!? I was offered £20 not to leave QVC when I told them I've had my fill with their recent inadequate responses and the cost of P&P and returns!! (AMAZON can post free of charge and return for little to nothing). I'm now waiting for my last Flexi pay to clear, then I'm leaving with all my data with me!! I don't want to hear from them ever again as I've had too many metaphorical slaps in the face from this company!! I'd suggest (given the reviews and average scores on this site) that QVC do a lot of soul searching and speak to their customers to try to change things around, as internet shopping is going to close them down....and their unique USP isn't going to save them!!”

Helpful Report

Posted 2 months ago

“Ordered two 7 piece Decleor gift sets, took over four weeks to arrive, after many phone calls they located the original order, it had been out of stock but they then delayed releasing the order, when they eventually arrived the gift box was flat packed, the seven beauty items where rolled up in a bunch in corrugated brown paper, no nice packaging included or not even a Deceleor leaflet so the recipient of the gift would now what to do with each product, I thought the gifts look cheap with no packaging, who wants to receive a gift box with the items just dumped in the box, nothing in to help you arrange them to add value . I wish I had paid more and gone to a department store at least the staff would have made the effort to showcase the items, I wonder if Decleor know how poorly their products are displayed. I have called QVC they said they would send out a leaflet but nothing has come, I am truly gutted, so near to Christmas and no time to go out and get something else. It is true you only get what you pay for. I will definitely never use QVC again and will make sure I tell friends and my customers how dreadful my experience was with QVC. rubbish complete rubbish”

Helpful Report

Posted 3 months ago

“They closed my account because I had returned garments, even though I paid the return postage, which were wrongly sized etc. On a number of occasions the error was on their part but the return was still logged against me. They say you have a no hassle 30 day money back guarantee. What they don't say is that any returns you make are counted against you irrespective of the fault. I found the attitude of the Finance Dept very arrogant, totally different from the Customer Service Dept when you are ordering. Also, they really like to hang onto your money taking weeks to refund to your account. Beware of this company they do not operate to the standard of other online retailers.”

Helpful Report

Posted 2 years ago

“poor customer service, unhelpful and do not do what they say...I have spent a lot of time trying to get things resolved in the end I'm closing account...go to Amazon”

Helpful Report

Posted 2 years ago

QVC is rated 4.45 based on 66 reviews

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