QVC Insights

QVC have a Customer Happiness Grade of A-. Customers love their delivery and customer service and are happy with their prices and returns process.

 

A-
Happiness Grade

Phone
0800 51 41 31

Location:
QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley

Categories:
Health & Beauty
Fashion
Health & Beauty
Fashion

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B

Price - Excellent

75.00%
Industry Average
" And they sell well known brands at very discounted prices because they have such huge buying power because they started in the USA and then the UK Japan Europe I think it is in Germany. "
- Hayley Ashbourne
" And they sell well known brands at very discounted prices because they have such huge buying power because they started in the USA and then the UK Japan Europe I think it is in Germany. "
- Hayley Ashbourne
" excellent price on a TSV and well packaged and fast delivery "
- Janine Hirsch
Write your review on QVC
A

Delivery - Fast

91.67%
Industry Average
" As usual, great products. Great delivery and excellent customer service "
- Daisy Wallace
" Really fast delivery, good customer care team "
- Anonymous
" Been a customer of QVC from the start on British TV an over the years have recieved excellent service .On the rare occasion I have had a complaint was dealt with fairly an with out quibble. Over all very happy with them. Such a wide range of goods an fair value, prompt an fast delivery an friendly an well informed customer service. "
- Mrs Sue Argent Taylor
B
75.00%
Industry Average
" order process is easy to use, videos on site are informative and you have an excellent returns policy "
- Anonymous
" Ex. service and speedy despatch plus 30 day returns. What's not to like. "
- P Gowland
" Great returns policy, although shipping prices can be high. Great range and 30 day money back means you can try even consumable items without having to worry. "
- Colin
A
93.10%
Industry Average
" Total confidence when ordering, 30 day money back. Use the product whether it is jewellery, including earrings, shoes or beauty products. Fantastic customer service and range of quality goods. "
- S Leech
" Good items and good customer service BUT postage too HIGH "
- Frances Hammond
" As usual, great products. Great delivery and excellent customer service "
- Daisy Wallace

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Alice, Customer Support