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QVC Reviews

3.4 Rating 101 Reviews

58 %

of reviewers recommend QVC

Company Reviews

3.4

Based on 101 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

Read QVC Reviews

About QVC:

QVC is the UK’s favourite TV shopping channel. Our online department store, qvcuk.com, with over 15,000 products online, means customers are spoilt for choice. From jewellery to beauty treats to the latest electronic gadgets, QVC is sure to have an item for everyone.

Phone:

0800 51 41 31

Location:

QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley
Liverpool
L70 2QA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Shark Vacuum in September, 2022. I authorized QVC to debit my credit card for five easy pay payments. It never came so I called QVC to check on it. They told me the order had been cancelled. I told them I did not understand because I wanted the vacuum cleaner and had not cancelled the order. Then when I received my credit card statement, they had debited my card for the first of five payments. I called customer service, and after much ado, was told that the vacuum cleaner I had ordered had been sent to a woman in Mobile, AL because "our telephone numbers were the same." Made no sense to me. I gave the lady my email address and asked her to send me info they had issued a credit to my card and asked her to state they would not send any more debits through. My name is Gretchen...she sent me an email addressed to "Dear Mary", apparently the woman in Mobile who received the vacuum cleaner. I have called five times trying to get a resolution with no luck. I have been told five times that a manager would call me...have not received a call. I finally called my credit card company to initiate a dispute on the charge. QVC is apparently a crooked or inept company...the worst I have ever ordered from and I WILL NOT order anything else from them. HSN is a great company to order from.”

Posted 1 year ago

“Ordered a Dyson supersonice but had to return because it blew my hair around, the heat was too hot & the attachments got hot. Didnt read the return instructions fully I should have returned it signed for via post office with insurance because it cost over £200 but I used Evri via QVC & it took ages to return but was within the 30 days. I nearly didnt get a refund because I had not returned it according to QVC instructions. Please photograph how this is packed because once you take it out it is almost impossible to repack. Will stick to Amazon in the future. A very stressful couple of weeks if I could give zero stars I would do. Customer care were very kind but the Finance department were not.”

Posted 1 year ago

“Marla Wynne clothes tops far too short for taller customers Also women's trousers very short does Marla only make clothes for smaller people only? If this is the case I will go elsewhere!”

Posted 1 year ago

“#1. ordered outfit took one and a half months to get it #2 ask that all my easy pays be set up on the 5th of the month was never done #3. Paid on July 1st but they didn't take it out until July 19th which put my bank account overdrafted #4 on July 30th called for billing they hung up on me on July 30th called back to billing was asked for my Q card or some other kind of card or Department ask for billing again for the third time. Was told at that time I would be credited the 66 overdraft at this time. #5. When trying to get my credit for my overdraft was given bad info they gave me the wrong email for the credit department. #6. I sent all the information on I think it was the 28th for them to give me credit still have not received the credit it is now the fifth of August. 7. Was told by customer service because she couldn't y transfer me to billing told me a supervisor would call within 4 hours started at 9:43 they finally called at 1:40, sat by the phone all that time. 8. Problem still not resolved. Told them I was contacting corporate and FTC come Monday if this wasn't resolved.”

Posted 1 year ago

“If there was a half a star you would get it. #1. ordered outfit took one and a half months to get it #2 ask that all my easy pays be set up on the 5th of the month was never done #3. Paid on July 1st but they didn't take it out until July 19th which put my bank account overdrafted #4 on July 30th called for billing they hung up on me on July 30th called back to billing was asked for my Q card or some other kind of card or Department ask for billing again for the third time #5. When trying to get my credit for my overdraft was given bad info they gave me the wrong email for the credit department. #6. I sent all the information on I think it was the 28th for them to give me credit still have not received the credit it is now the second of August.”

Posted 1 year ago

“my first experience with qvc has been the worst ever. i trying to get a 599 refund and so far it has been imposable. every one says they did i but my bank account says no.i have talked to pretend? supervisors' who say it will be in my account in 48 hours that was several days ago. today i got a $6.95 refund..where is the other $592.05 that you owe me”

Posted 1 year ago

“So far we've, my husband has now taken this in his hands, made 7 calls to customer service. They keep telling us every time that they have the problem resolved, only to see that they've taken more money out of our bank account and have not refunded us the proper amount. This has been a nightmare and I am done with QVC. I may even get an attorney!”

Posted 1 year ago

“I called customer service 2-14-2022 at 5:50. Robin answered the phone and said how-can I help you today Eileen. She was The most friendliest and helpful customer service person I have ever talked to Ask my question and got a reply in a minute. Thanks QVC for having Robin represent your company”

Posted 1 year ago

“You can’t get what you sell delivered Cancelled two items today”

Posted 1 year ago

“Over the years, QVC, has really gone downhill. Their warehouse/packaging are paid for sending broken items, wrong items, and poorly packaged items. When you get a small item in a large box, and it is flopping around during transit, it only goes that they NEED TO TRAIN their warehouse workers. When you receive an item purchased from QVC, YOU ARE ENTITLED TO A FULL REFUND, INCLUDING SHIPPING AND HANDLING and FREE RETURN SHIPPING AND HANDLING. A lot of people don't know that and Qvc doesn't bother to tell them. If items are sent out broken or damaged, a lot of people won't bother to send them back, thinking that they, the buyers, will have to pay for the return shipping. It is FREE when an item is broken, damaged, parts missing, wrong color/item sent, etc. Don't keep broken items, write a note, put inside the box with return slip stating that you are entitled to a full refund, including s/h, plus return shipping. It's time the customers take control. QVC should automatically do this for the customers, but that is not the case.”

Posted 2 years ago

“I ordered Tracfone 5.83" Samsung Galaxy A10E Smartphone with 1500 Talk/Text/Data. It is set up for the Verizon network. We only have AT&T available in this area. When I called QVC, the woman had no idea what I was talking about. I feel that if you have people answering the phones, they should have a working knowledge of the products. The first 6 numbers of the Sim number explain which network the phone is set up for. TMobile-890126, AT&T-890141, Verizon-891480. I returned the phone, but very disappointed.”

Posted 2 years ago

“Ordered carmandy highlighter with double end brush to use with product.Received powder brush instead.I called customer service twice only to be told to return everything and wait for another order to ship out,so ridiculous to suggest this when they caused the problem.The brush advertised with product was on of the reasons I ordered this.I even sent corporate a letter and they never even acknowledged receiving it.I have shopped with them for over 20 years and until recently never had a problem.They have partnered with other companies now and shipping is awful and orders are messed up.I will not be shopping with them again or refer them to anyone. Steer clear and look for companies with good customer service and appreciation for long time as well as new customers!!”

Posted 2 years ago

“Sorry but necessary to make this review on what has been a great company for us for years. Trying to return two gift items. QVC helpline told us exactly what to do, and how to make special notes to the people processing the return. We did not receive any notice of their processing so had to call several times with different answers each time. The credits did not go to the accounts noted twice on each box. The extended warranty was not refunded until we called specifically to ask about that a month later. Customer service lady tells us that they have no control over the return processing center nor any communication with them so it is not QVCs fault or issue to fix. I'm so sorry that the V in QVC has gone to zero for us.”

Posted 3 years ago

“This morning, I found out that QVC had cancelled my account and deleted it with 27 open value payments which by the way, I cannot view or edit online in case I get a new credit card or check what is owed. I called and after speaking with someone who hung up on me before we could end the conversation, I was told that I had an open QVC collection account from 2011 for $40 something dollars and that was the reason. No letters, no phone calls, just an open payment for $40.00ish. I cannot remember the exact amount because the representative and I were disconnected. It would have been nice if she called me back to continue the conversation, since I waited over 10 minutes on hold the first time. I have spent thousands and thousands of dollars over the past four years and for $40.00 which I would have gladly paid, my account is closed. I will actually be saving money in the long run, so a BIG THANK YOU for allowing me to be able to spend my money elsewhere. Back in 2018, I received a letter from a collection agency for $83.43. I called them and they did not know for what item it was for and I called QVC and nobody knew what it was for. I paid the bill (see attached letter and cancelled check) I have not received anything else from anyone in the past two years. (mail or phone call) The only thing that I could think of was that the collection company had sent a settlement letter which I paid and ONLY because nobody at QVC or the Collection Agency knew what it was for and I wanted to make sure my credit was good. I am very disappointed that this happened ten years after the fact.”

Posted 3 years ago

“Items were missing from my delivery.spent all week phoning to hear my refund was granted on monday.by fri they said it was refunded thurs and will take 5days to reach me.joke cant speak to anyone who is in aurthority to help.and they dont phone you back also.never use them again”

Posted 3 years ago

“Like so many other reviews and reviewers, my recent experience with QVC and their selling partners, leaves a lot to be desired! I ordered pies to come to Northern Ireland as I have done multiple times in the past. 4 weeks passed and no sign of my delivery. I checked their site and it stated these had been sent and delivered. I contacted QVC, who stated they'd get a replacement sent. No notification from QVC, however their website stated it had been posted. Again, I gave it 2-3 weeks, but no delivery. I contacted QVC, who told me that the company don't post to Northern Ireland!! I advised them that I'd had at least half a dozen deliveries from this company. If they didn't deliver to Northern Ireland, how did the first delivery get posted, but not make it to me!!?? Why did I receive 6+ deliveries in the past!? I was offered £20 not to leave QVC when I told them I've had my fill with their recent inadequate responses and the cost of P&P and returns!! (AMAZON can post free of charge and return for little to nothing). I'm now waiting for my last Flexi pay to clear, then I'm leaving with all my data with me!! I don't want to hear from them ever again as I've had too many metaphorical slaps in the face from this company!! I'd suggest (given the reviews and average scores on this site) that QVC do a lot of soul searching and speak to their customers to try to change things around, as internet shopping is going to close them down....and their unique USP isn't going to save them!!”

Posted 4 years ago

“Ordered two 7 piece Decleor gift sets, took over four weeks to arrive, after many phone calls they located the original order, it had been out of stock but they then delayed releasing the order, when they eventually arrived the gift box was flat packed, the seven beauty items where rolled up in a bunch in corrugated brown paper, no nice packaging included or not even a Deceleor leaflet so the recipient of the gift would now what to do with each product, I thought the gifts look cheap with no packaging, who wants to receive a gift box with the items just dumped in the box, nothing in to help you arrange them to add value . I wish I had paid more and gone to a department store at least the staff would have made the effort to showcase the items, I wonder if Decleor know how poorly their products are displayed. I have called QVC they said they would send out a leaflet but nothing has come, I am truly gutted, so near to Christmas and no time to go out and get something else. It is true you only get what you pay for. I will definitely never use QVC again and will make sure I tell friends and my customers how dreadful my experience was with QVC. rubbish complete rubbish”

Posted 4 years ago

“I ordered the Wow 3 Piece Dream Regime and contrary to everything said about it, I found it awful. After 2 days my hair was lank and my scalp itchy. Using heat as instructed did not smooth my hair in any way and it looked no different from washing it and letting it dry naturally. Unfortunately, the 3 products are quite heavy and the postage to return today expensive. Every other company charges either for shipping or returns but not both and the majority are p&p and returns free.”

Posted 4 years ago

“There call centre staff are exceptional very helpful with advice and there returns policy hassle free. Seldom been disappointed with orders.”

Posted 4 years ago

“Total confidence when ordering, 30 day money back. Use the product whether it is jewellery, including earrings, shoes or beauty products. Fantastic customer service and range of quality goods.”

Posted 5 years ago

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QVC is rated 3.4 based on 101 reviews