ProCook Reviews

3.80 Rating 10 Reviews
70 %
of reviewers recommend ProCook


0844 88 88 380


Unit 3, The I O Centre, Gloucester United Kingdom

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Beware! Cast Iron became extremely rusty in first use! Bad customer service! I didn't want to buy a Cast Iron dish of low quality and this seemed to be a good one. But just when using it for the first time it became covered with heavy rust. I got a replacement, took it from the box, and following the instructions carefully I gently washed it, oiled it and started cooking. When opening the lid I found it again cover with rust. Trying to communicate with the manufacturer's customer service - they refused to take responsibility and said that I used it wrongly. No product, cheap quality as it will be, is not supposed to have rust all over in first use!!!
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Posted 8 hours ago
I purchased 3 "Professional" quality frying pans with a 25 year guarrantee and after 3 weeks of use in a DOMESTIC kitchen, the surface of the 3 pans appeared to be scuffed and were rough to the touch. I contacted Procook who sent me a long questionnaire to fill out and their analysis is that I have been moving the food round the pan too vigorously!!! They have decided this from a few photos taken with my mobile and my claim for refund/replacement has been denied under the terms of the guarrantee. Pretty shoddy for pans that cost nearly £100 EACH! I am now going to Trading Standards and hopefully will get a charge back as I paid by Credit card. The only silver lining is thank God I didn't buy the knives too!!
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Posted 2 months ago
After purchasing Procook anodised pots after a few weeks we found very small scratches appearing at the bottom of 2 pots I have gone through multiple questions with Procook and they came back and said we were more or less being rough with utensils. I have Procook plastic utensils and etc and non of the other pots have this problem Very disappointed in how I have been treated I have gone back to complain as I purchased the items only weeks ago and I have adhered to all of the preparation before using the pots and only use very soft utensils and washing with sponge Not happy at all
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Posted 2 months ago
i bought the ProCook Professional X50 Knife Set for £53 to which i found the 13cm utility knife to be really blunt and to be honest my cheap utility knife was sharper. very disappointed.
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Posted 1 year ago
ProCook is rated 3.80 based on 10 reviews