“I initially received a £4.50 surcharge which was taken from my account with no explanation. Something to do with non machinable
I then received a further surcharge several months later claiming that I had mis entered the size.
No proof of either incident.
They claim this was down to EVRI”
“I sent a large parcel via Parcelhero for £47
Parcel hero have now sent an unjustified ‘adjustment invoice’ for a further £120
I would not recommend this company.
Other reviewers have experienced similar experiences”
“worst company ive ever dealt with do not use this company they take money out of your bank whenever they want saying your parcels too big then when I you send them proof that the parcel was within the dimensions they ignore you”
“A Moving Nightmare: Unprofessional Service Leaves Customer Stranded
This review details an utterly unacceptable experience with ParcelHero’s moving service. Having booked well in advance and scheduled collection for my final day in town, I was left stranded and frustrated by a complete lack of professionalism and communication.
Throughout the day, I made repeated inquiries to customer care, desperately seeking the collection driver's contact information or even an estimated arrival time. However, ParcelHero not only failed to provide any contact details but also remained unable to offer a concrete collection timeframe.
Most egregiously, at the very end of the day, I was informed that the collection had been unilaterally postponed for a further three days. This left me in an impossible situation, with my belongings packed and no place to stay for the unexpected extended period.
ParcelHero’s service defies description. Their inefficiency, unethical conduct, and lethargic approach to customer service resulted in a deeply stressful and inconvenient situation. This experience is a stark reminder of the importance of thorough research and due diligence when selecting a moving company.”
“Worst courier experience I've ever had in years of sending parcels ! Do not use this company they are absolute frauds who will decide dip your bank account whenever they want and say that its a surcharge which is nonsense as I know the dimensions of the things I'm sending do not give these frauds your bank account details otherwise they think they can help themselves to your money”
“Thank you for your reply to my Trustpilot review .
If you value your customers and want to put things right , then why have I not received a reply to my letter of 13 th March and a refund of the monies you took due to your inefficiency? I look forward to hearing from you .”
“This was my first time, and undoubtedly my final one, using this company for shipping a small parcel from the UK to an EU country. Not only did the delivery arrive five days behind schedule, but they also engaged third-party customs agencies in attempts to extract additional fees. Rather than contacting customs directly, the recipient was approached by a third-party customs agent, requesting an extra €20 for customs declaration—despite having already provided detailed and clear documentation.
Upon querying the significant delay in parcel delivery, their response amounted to a mere apology coupled with a vague assurance to strive for improvement. However, the frustration didn't end there. A week following the belated arrival of the parcel, I was astounded to receive an invoice, along with an AUTOMATIC (!!!) debit card CHARGE, citing "incorrect weight and measurements of the parcel provided." This development left me stunned.
Subsequent attempts to seek clarification from the company only led to further dismay, as they charged me without possessing any substantial information regarding the discrepancy.”
