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NCP Reviews

1.1 Rating 237 Reviews

3 %

of reviewers recommend NCP

Company Reviews

1.1

Based on 237 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Read NCP Reviews

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 22nd February 2022

NCP 1 star review on 4th February 2022

NCP 1 star review on 3rd September 2021

NCP 1 star review on 4th December 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We parked at Birmingham airport car park terminal 5 whilst on holiday. On driving home we could hear a noise under our Vw transporter. When we got home and checked the brand new spare wheel had been stolen from underneath. The perpetrator had even gone to the trouble of loosely putting the bracket back on so we didn’t notice immediately. As they offer safe secure parking I notified them the day after giving our parking zone to see if they could check cameras. Weeks have now passed by and lots of emails to them but they just ignore. I wouldn’t park here again or recommend. Can’t believe such lack of customer care. Not cheap to park here either!!!”

Posted 1 year ago

“NCP issued me a PCN on 14/5/2019 despite payment being made and me sending them proof in the form of a bank statement. Upon investigation I had inadvertently mistyped a digit in my car registration number and therefore as there was a breach in their Terms and Conditions they sent me a PCN. NCP and their Legal Reprensentatives BWD Legal have made my life hell over the last 3 years, ramping up the costs, phoning me constantly and using scare / harassment tactics and threatening we with Court Action. Well today was my day in court and despite their Solicitor quoting copious case law, which you will also find they do in the correspondence they issue to you, I defended myself successfully and the case re my alleged non payment was dismissed. I'm so relieved but if you have a case like mine whereby you mistyped your registration plate number and they are demanding a PCN payment and threatening you with legal action, you may choose to defend but it has taken its toll on my health in 3 years in attempting to prove I did make payment. For more details see G1DP1C9G NCP v Musson in the Bristol Court.”

Posted 1 year ago

“My husband has just received a fine for £60 for waiting in an area at Chelmsford Railway station for 7 minutes to pick me up from a train. That's ove £8 an hour. He has picked me up from there in the past without being fined abs the sign they said was clearly displayed he did not see as he didn't get out of the car. Skinflints!!”

Posted 1 year ago

“Extortiate NCP parking fees. £7.90 for an hour parking in Bristol City center. don't let them take the pxxs. Avoid NCP”

Posted 1 year ago

“They threatened me with PCN for charging my car and not paying for parking despite there being no signs or info on their website for that car park that I would need to pay for parking - They only care to take your money and don't accept any fault and will reject most if not all appeals.”

Posted 1 year ago

“My car was broken into. My entire back windscreen smashed. I accept that is simply unfortunate however I had paid over £30 for to park there and after asking for a refund they refused. The response took nearly 8 weeks. Appealing business. Next time I’ll pay one tenth of the price to park with an independent. My car will just as likely be broken into but at least I’ll be better off financially by not paying £30.”

Posted 1 year ago

“Sent a final notice but didn't send a standard one to pay the reduced rate if that is still existing? Stayed for 16 min. Will avoid any ncp parking.”

Posted 1 year ago

“I left my car with NCP Birmingham airport valet service. On my return I found that that everything left, in the vehicle, had been stolen (keys, coat, cigarettes, cd’s etc). NCP staff were the only people who had the keys do, as the vehicle had not been broken in too, must have been responsible. I reported it to NCP who just didn’t care and kept fobbing me off. Avoid this car park at all costs!!!”

Posted 1 year ago

“Date now is 19/4/22. On 31/3/22 I parked in the Kings Lynn Church Street NCP and went to pay but the machine was "Out of Service". I found the other machine and went to pay, but again "Out of Service. I took a photo of each machine which clearly showed all the details and advised another driver who was trying to pay to take his own photos. Although I had only used the car park a few times in the last couple of years I still had the memory of April 2020, amidst the pandemic, when I parked there for the reason of collecting a death certificate confirming my father's passing, when I put money in the machine and discovered that it had changed to a cashless system so I then paid by card. I then noticed an attendant going to the other machine and emptying all the cash from it. I was outraged that there was no signs to stop people putting cash in the machines and the money slots were still open. OK I let it go as there were other things to sort out in the pandemic, but it remained clear in my memory which is why I had a feeling of mistrust and took the photos of the Out of Service" machines. On the 14/4/22 I received a £100 PCN showing photos of my car upon entry and exit with the date and times, which of course corresponded exactly with the date and times of the photos of the "Out of Service" machines. The penny dropped, as they say, what a wonderful way of transforming a couple of hours parking charge and increasing it to £100 ( discounted to £60 if paid within 14days ). Obviously I am not after something for nothing and have offered to pay NCP the standard parking charge in the challenge of the PCN. All they have to do it let me know how to pay it. They have the photos and they know that I know.”

Posted 2 years ago

“Parking at Cambridge station. Paid £12.50 daily rate. Parked there less Than 24 hours but had to pay another £12.50 as there new day days starts at 4am. Complete rip off BE AWARE Use park and ride to the station”

Posted 2 years ago

“Avoid these sites like the plague. If there is a way that you can be cheated, they will find it and cheat you. Absolute disgrace. They are no longer a British company. Needs to be taken over by a reputable organisation. Shame on them.”

Posted 2 years ago

“Vile. Paid parking lucky for me I paid by bank card. Then I got a fine throught letter box saying I hadn't paid. Sorry guys the proof is on its way to you. Read it and weep. Doncaster NPC”

Posted 2 years ago

“Brought a ticket but was still charged for parking without one! Beware!”

Posted 2 years ago

“Car broken into. Avoid at all costs”

Posted 2 years ago

“£20 pounds to park on a Sunday night, to see at show in Nottingham, cost more then the show. A real rip off. Not using ncp again.”

Posted 2 years ago

“Would give 0 stars. Money grabbing ^^^^^^ Prebooked and then could not find place to park. Only 1 parking place left in the car park which I took as had train to catch. Got fined as apparently spot was reserved for a certain group of users (not disabled). Not clear this was the case (even though NCP insist was clear) as I was dealing with trying to get my toddler twins out of the car and into the station in time for the train - so looking for small signage was not top of my list of things to do. There were no parent/child spaces at this carpark. A cheap family day out has turned out to be very expensive (and unaffordable) day out.”

Posted 2 years ago

“Can't pay”

NCP 1 star review on 22nd February 2022

Posted 2 years ago

“Pre booked and got fined 3 times in the same week at the same car park. Still waiting for a response to my appeals. Unable to speak to anyone at ncp. Absolute cowboy operation”

Posted 2 years ago

“Avoid ncp at all costs. This company are no better than thieves. Customer services are a waste of time along with everything on their website. Except for their ability to extort money out of motorists even when they have paid parking fees. Pure scum”

Posted 2 years ago

“If I could give 0 stars I would. NCP are colluding with the local car thieves by providing a location with no security and no CCTV cameras. ONLY PARK HERE IF YOU WANT YOUR CAR BROKEN INTO OR WORSE. We paid 24 pounds and came back to find the passenger window smashed. NCP could not have cared less and were quick to remind me they had no liability. They market themselves as a trustworthy company and a safe place to park.It could not be further from the truth.They may as well hand out crow bars and light refreshments, they are doing everything else to support car thieves.”

NCP 1 star review on 4th February 2022

Posted 2 years ago

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NCP is rated 1.1 based on 237 reviews