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NCP Reviews

1.1 Rating 237 Reviews

3 %

of reviewers recommend NCP

Company Reviews

1.1

Based on 237 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Read NCP Reviews

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 1st April 2024

Shame On You NCP

NCP 1 star review on 22nd February 2022

NCP 1 star review on 4th February 2022

NCP 1 star review on 3rd September 2021

NCP 1 star review on 4th December 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three times NCP has sent me incorrect PCNs after paying on their app and therefore have good proof of payment. Be wary of using NCP app.”

Posted 1 year ago

“Do not use!!!! Worst service in the world!!! Incorrectly charged me 5x then took months to refund, no reply to emails or telephone calls! Worst company on the planet avoid as much as possible!!!! Con artists do not use!!!!”

Posted 1 year ago

“The issue was that they issue tickets for access to deliver and work at premises that are only accessible through their parking gate . BUT THEY DO NOT OWN/have control of all parking spots beyond the gate. They must be aware of this and yet - they apply invoices to vehicles without any proof of where they actually parked. The charge rate of invoice is £50 per hour .”

Posted 1 year ago

“I would have just taken a ticket and paid it had been an option at King Street carpark Glasgow but that would have been far to easy and convenient. Instead there were a few poorly lit sign in tiny letters spaced out over a massive car park. I got out of my car and stood in the dark and rain peering at the sign. I put in the phone number to pay but was then in a realllllly slow call. If you've ever stood for 10 mins in the rain trying to type out numbers and getting cut off or mistyping a number and getting cut off you'll understand why I gave up and decided I'd use the pay later option. I promptly forgot all about it which of course is what NCP are banking on. They eventually sent me out a letter which I lost. Ok that was my fault. I admit it. I looked up the website and that's not an option on there help page. I looked for a number to call. Nothing.on.the website. I did a Google, found a number which was wrong but there was a message with the correct number. I shouldn't have bothered no one answered the call. A half hour in and no further forward. I'd heard mention of a Chat facility. I'm an IT consultant so how hard could that be to find. Almost impossible, hidden under an obscure symbol. I filled in my REG number and was asked for my address and email (why)......asked what I wanted, explained myself, transfered to a human, asked.again for my address and my REG, explained again I wanted to make a payment and needed there number on there letter despite giving the REG number which really is the only number anyone needs. They refused to take payment.....they gave me the PCN number and I had to go through a Web link. The Web link refused the PCN number outright. The went back to the automated phone payment method. For.that you need.to type in the unnecessary PCN number, which you can't copy and paste and after 3 tries and almost an hour after I started finally made the payment. Needless to say I'll never use NCP again. They don't care a dime about there customers. It's just extract as much out of the suckers for as little as possible spend. The only people I pity more than the motorist is.any mug that would work for them. You only got 1 star as no stars wasn't an option.”

Posted 1 year ago

“Absolute con. Have been paying on the machine in Shenfield Station, never gives a receipt but says 'payment successful'. Did not check my bank, why would I (although I do now and screen shot). I started receiving tickets in November going back to August. Appealed them due to length of time and NCP stated 'they can do what they want!'. Done an online chat on 12th Dec and told there were only 4 PCNs. I have now received about 20 predating this chat and when I checked none of the payments have come out of my bank. I now screen shot the payment or pay online (which does seem to work). Have appealed and they have refused the appeals and I reckon by the time this has finished I will have over £3,000 in fines. NCP wont check the machine and wont help. I cannot afford to pay these fines and in good faith I thought I had paid. You cannot take to ombudsman as if you do this to POPLA you have to either risk a £100 fine and if you have already paid you cannot appeal. One of the fines was for a partial payment, which you cannot even do as it tells you what to pay! So disgusted”

Posted 1 year ago

“If you are looking for the most rubbish carpark and customer service, you have to go with ncp. Messing up the prices at free will, customer service not able to speak, read or solve any issues this ncp provide. Too expensive to be worth it, too bad to be worth it.”

Posted 1 year ago

“Bloomsbury Square NCP is advertised as secure and manned. It is neither of these. My car along with several others had been broken into, nobody on site to discuss this with so I called the national number as I was coming to the end of my prepaid time. I was told very bluntly to get my car out or pay extra, will never use this company again.”

Posted 1 year ago

“This is the absolute worst company I have ever had to deal with! They charged my account £152 instead of £8 parking, and despite ringing over 15 times, emailing and filling in forms on their website, they still haven’t returned the money they have stolen from me! 3 advisors have lied saying the money will be in my account this week….. no surprise that it is not! Absolute shambles! Do not use!”

Posted 1 year ago

“Rip off, bunch of thieves that won’t pay back the money they took illegaly from my accounr. Helpdesk is useless and rude. Worst carpark ever. Never use it. Scam mafia thieves scum”

Posted 1 year ago

“I doubt NCP pay any attention to these reviews, but I will add my experience nonetheless...... I added a saverID to my account prior to parking as per instructions, but then got charged full price anyway. Tried ringing customer support, on hold for an hour before giving up, tried help centre, no response, used web chat, you guessed it.....”

Posted 1 year ago

“Appeals process is a joke. This bunch of horse thieves are trying to charge me £510 for 3 tickets. I was probably there for 20 minutes on each occasion. I have an elderly relative who had a fall , and had to pick up meds from Boots at Corby Town centre. As usual the keyboard would not work, the keyboard itself covered with all sorts of dirt, (An excellent way of spreading COVID-19) I appealed two of these fines, only had a response back for one, and the third one has recently been added, despite me refusing to use NCP any more. I feel that this company is opportunistic. I am more than happy to pay the flat rate, but as I have told their legal council on the phone, I am not paying this extortionate fine. Come and arrest me and we will get the media involved. Looking at you web site I am not the only one p!55ed off with NCP!”

Posted 1 year ago

“DO PARK AT RICHMOND STATION NCP in LONDON, no staff to help only call button on exit. People are unable to park up as full, after 20 mins of going round and round, unable to park then gave up, they went to the barrier, they refused to let anyone out unless they paid, even though they did not PARK UP. Therefore caused a back log of traffic backing up to level one. People refused to pay , but then had no choice and was FORCED TO PAY This is disgusting, the barriers should have been put up for them, they say registration is taken going in , so they can see people did not PARK UP, was here so called cameras watching, I don't think so. They should have let them let out , instead we had to suffer and be late for our events .”

Posted 1 year ago

“I booked one of the NCP car parks in Birmingham so I could watch the Commonwealth Games. The day of my event was on the same day as the marathon so I used the chat service to ensure that the car park would be open at this time as the Commonwealth Games website warned about road closures etc. I was reassured that the car park would be open and available so I went ahead and booked it. After a long drive I arrived at the car park to find that the road and car park had been closed due to the marathon. I drove around Birmingham and finally found an alternative parking space but the whole ordeal was incredibly stressful and avoidable if they had communicated with me properly. I the submitted a refund form to which I had a response asking for proof of payment etc., I responded to straight away and I am still waiting for my refund 37 days later! I am extremely disappointed that it is taking this long to process a justified refund, and I will be chasing them up until I get my money back.”

Posted 1 year ago

“NCP Northampton - and all numerous machines out of order. My wife attempted to pay via the NCP app and it took her to a fraudulent website which then scammed our credit card account for £50.00. Fraud department of bank thankfully flagged it up and closed the card. Everyone we saw on the Northampton Car Park was totally exasperated with trying to make payment. Strikes me NCP are crooks.”

Posted 1 year ago

“NCP operate the new drop-off parking at Gatwick. They charged me twice on the way in to the airport, and their system for a refund is not user-friendly. On the way, I decided not to pay, as I had already paid twice and showed them the evidence. They would not accept this and changed me a penalty notice. Money, money money, that is all they want. I now know how little they care about their reputation- £15 is what it cost to price their integrity- or lack of it. Avoid using this company.”

Posted 1 year ago

“Customer service...... Shocking!!!!”

Posted 1 year ago

“I dropped someone off at the South Terminal at Gatwick Airport and eventually managed to get onto the NCP website to provide my credit card details to enable NCP to take a payment of £5.00. The money wasn’t taken off my card and as a consequence BW Legal are chasing me for payment of £170.00. I'll avoid all NCP car parks in the future and won't be paying the £170.”

Posted 1 year ago

“Couldn't register on their App or get through on the phone. Spent 3 hours trying to pay for a camera controlled gravel park with no parking spaces marked. Appalling App and customer service. Will never use NCP again!!”

Posted 1 year ago

“App downloaded tried numerous times to register, hopeless. Not working right now, try again. Rubbish set up. Long process had to go direct to pay parking and avoid a fine. Makes you wonder if this is done on purpose?”

Posted 1 year ago

“Excellent customer service at NCP Covent Garden. Thank you NIght manager on Monday this week for profesional and friendly assistance in finding the car park, and for disability assistance on site. Oonline advanced booking was smooth and fast. Good value at 3 nights in the centre of London for £75 in high summer. Excellent, easy to contact, 24 hour telephone and online assistance. The kind of service from booking to leaving you always wish for, but is so rare to find. Thank you to all invovled in assisting me. I will always recommend you.”

Posted 1 year ago

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NCP is rated 1.1 based on 237 reviews