ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.49

4.5 Rating 652 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 652 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved all the items I purchased. I did have to alter the pants since they were incredibly long and I am 170 cm. Unfortunately, most of the items I wanted were out of stock and were never restocked. Probably because I found you late in the season. I really wanted a shirt and leather pants that never came back into stock.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you are loving your recent order, and we look forward to you shopping with us again! In regards however to your feedback for the length of our trousers, this has since been passed over to our design team. If however, you have any further queries or concerns regarding size and fit, please get in touch directly so we can further assist. Kind Regards, Grace

“I finally found a style that suited and fitted me so well. I had so many compliments on every item I bought. . The only reason for the 4 star is the price - I bought items on the sale, and even that was a treat. I completely get that you pay for quality, but overall I think it’s very expensive.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been loving the quality and fit of the brand, we look forward to you shopping with us again! In regards to pricing, we appreciate this feedback and will pass this on. If you have any other queries or concerns, please get in touch directly so we can assist. Kind Regards, Grace

“I love the styles and quality of ME+EM clothing. My one issue is that the clothes are made for very tall people. This works out for some of the styles, but it is very hit or miss. It is hard to tell which items might work because all of the models except one (who appears very tall, just with more curves) all look over 6’ tall and are incredibly slim. Being an averaged sized short person, 5’2” I just have to order and hope. If a dress works, I always have to alter. Pants can work without alteration if they are cropped, resulting in a full length pant for me. However, the rise is always too long resulting in a less flattering fit. I absolutely love the items I find that do fit but I often have to return which, as others have mentioned is a tedious and long process from the US. If petite sizes were offered, especially in dresses and pants, ME+EM would be the first place I would look for both.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards however, to our sizing and fit, this feedback will be passed over to our design team, and in the meantime, if you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Lovely designs, good quality but can be bit pricey Delivery and return service good”

Helpful Report

Dear Customer, Thank you for your feedback. We are happy to hear you love our designs and our high quality products! If you ever need any assistance with an order please do not hesitate to contact our customer care team on 03456 800 975. Kind Regards, Robin

“I love the quality for the price, but sizing varies so much, particularly in blouses. I have called frequently and the people I’ve spoken to are delightful and helpful, with only one exception. I also love receiving the catalog, but have not for several months. I would really like to start receiving again. Thank you! Audrey Lewis 3539 S 104 St Omaha, NE 68124”

Helpful Report

Dear Audry, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving the quality of our brand and the services we provide. However, disappointed that you have had issues regarding our sizing and our monthly lookbook mailing list, this is not how we want our customers to feel, and apologise for any inconvenience this has caused you. In regards to sizing, please get in touch with us directly via our helpline, live chat, or email so we can further advise in regards to product fit. As for your mailing list, I have had your address escalated to our data team to have this re-added, you will begin receiving this shortly, please note we do have a lead time of 6 weeks. Thank you for your patience and understanding. Kind Regards, Grace

“The quality and fit is exactly what I’m looking for. The refined details make your pieces just that much different then what I can find locally. Materials are fantastic. Just need to beable to afford the pieces I have in my cart.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards to our pricing, this feedback will be passed over. If you have any other queries or concerns, please get in touch so we can further assist. Kind regards, Grace

“Clothing design and quality is great but it is very pricy in comparison to competitors. Don’t like the $15 shipping cost. Don’t like that I have to pay for some garments to be returned. Also, the tags on clothing are harsh and irritate my skin.”

Helpful Report

Dear IG, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! However, regarding your feedback about our pricing, and tags irritating your skin, this is not the experience we want for our customers, therefore, please get in touch with us directly so we can further assist you with this. As for our returns, please note that all returns are free to do so, if processed using our free returns service, if any assistance is needed, please let us know so we can help. Kind Regards, Grace

“Have been purchasing from ME+EM for years. Original clothes were of amazing quality, particularly the knitwear. Am a slim 5'8 and the trousers have gone crazy wide and long, so not really an option, but still good quality and I like the basic vests introduced last year. Only ever buy online as the high street shops (particularly Marylebone High Street) frosty at best. Would say the styling as gone off a bit recently. Used to be more interesting.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very happy to hear you have been such a loyal customer over the past few years and that you have enjoyed the quality of our pieces in particular our knitwear. In regards however, to our fit of wide-leg trousers and the services you have had in-store, this is not the experience we want for our customers, and apologise for any disappointment this has caused you. We always appreciate feedback, therefore, in terms of fit and design, this has been forwarded to our design team, and we hope that you find your next in-store shopping experience better. If you have any further feedback or reviews you would like to provide us with, please feel free to contact us directly so we can look into this for you and assist accordingly. Kind Regards, Grace

“Always great quality, a trusted brand who cares about customer service. I’m never worried about a speculative purchase as I trust you will deal with returns. Sadly, the trousers are often too long for me, (I’m 5 ft 6 and don’t want them dragging on the floor like a teenager) but by including the models height in the photo descriptions I can work out which ones to purchase. The quality of the fabric and cut is excellent, and the clothes last. Being middle aged please can you go back to always having a selection of dresses that are not fitted/ elastic waist or with cutouts around the waist but with the style you used to make with the simple tie waist band. MeandEm is a great brand, I enjoy shopping with you and have lots of your clothes.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards to fit and style, we always appreciate customer feedback, this will be passed over to our design team. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I don’t enjoy shopping at the Marylebone store. The service is perfunctory at best, I prefer shopping on line. I love the dresses so much and have purchased several. The blouses and shirts generally lack the quality and I prefer the fabrics at Zadig. I can’t wear the trousers as they are far too long - I’m 5” 7 - certain dress styles you should drop a size, sadly Me & Em rarely recommend you do so.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been satisfied with our online services and we look forward to you shopping with us again. In regards however, to the issues you have had through our instore experience and the quality of our prices, this is not how we want our customers to feel, and apologise for any inconvenience and disappointment this has caused you. Please feel free to contact us directly so we can further look into this for you. Kind Regards, Grace

“Sadly I think that Me & Em is beginning to lose its way. I really don’t love the endless super wide trousers that seem to now be the ‘signature’ look and the fabrics are increasingly relying on artificial fibres with the quality taking a bit of a hit. I enjoyed the fact that there used to be more of a price spread which made it a bit more affordable and I was Me & Em’s biggest fan, loved the service provided and always found something to drool over with each drop. That’s changing. Service is now a bit patchy, there are still some gems to be found but it just doesn’t hit the spot anymore. The price hikes certainly don’t help either.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very happy to hear you have been such a loyal customer and hope that you will continue shopping with us in the future. In regards however, to our quality and prices, we appreciate your feedback and will pass this on, we apologise for any inconvenience this has caused you and thank you for your understanding. In the meantime, if you would like to have this escalated, please feel free to contact us directly so we can further assist. Kind Regards, Grace

“Good quality pieces and great range. Sizing can sometimes be a little patchy but most of my wardrobe over recent years is ME+EM!”

Helpful Report

Dear Sarah, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the styles of our pieces, we look forward to you shopping with us again! Regarding the sizing of our brand, we are sorry to hear you have experienced some disappointment with this, if you ever have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Can always count on finding WOW pieces. Definite low cost per wear as I keep them forever! Also seamless service with free and easy returns.”

Helpful Report

Dear Victoria, Thank you for taking the time to leave your review with us. We are thrilled to hear you love our brand, the quality of our pieces, with the efficiency of our services, we look forward to you shopping with us again! If you ever have any concerns or queries, please don't hesitate to get in touch so we can further assist. Kind Regards, Grace

“I love the Me and Em clothes and the long lengths are fabulous if you are tall, however the waistline is always far, far too high. As soon as you raise your arms the waist seam moves under the arms. It seems to be like this on all their styles. Shame”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback. We are thrilled to hear you love ME+EM clothes and we really appriciate your feedback regarding our sizing and our high waistlines. This constructive critism has been passed on to our design team to keep in mind for future collections. If you ever need any assistance please do not hesitate to get in touch with our wonderful customer care team at enquiries@meandem.com. Kind regards, Robin

“I have bought many items from ME&EM - in fact most of my wardrobe is from you but I have to get everything shortened abs have to wear your clothes slightly big - I’m 5’2 and size 4, 24 waist. There are are lot of clothes that I have to style in a different way to how modelled as proportions are too generous for the size. Love the look and quality just wish you did more in size 4. Cashmere bobbles more than other high end brands”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! As for your concerns regarding size and quality, this is customer feedback we always appreciate and will have this passed over to our design team. In the meantime, however, if you wish to have any further assistance with styling or you have experienced issues with your purchase, please get in touch directly so we can help you. Kind Regards, ME+EM Customer Care

“Lovely clothes and for the most part great quality _ I think some of the more basic items are somewhat overpriced and I’d like a little less black in the winter palette - I also really liked the Harvey shopping experience having my favourite pieces delivered ready to try at home was luxurious and expensively tempting! Other than that I’d like more detail on sizing I find the sizes for a 14 can vary widely depending on the trouser / skirt”

Helpful Report

Dear Celia, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand the quality of our pieces, and our Harper Concierge Services, we look forward to you shopping with us again! As for your concerns regarding pricing and colours, this is the feedback we always appreciate and will have passed on to the correct department. I can confirm however, that if you have ever had concerns or queries in regards to sizing, fit, and styling, please get in touch directly so we can further assist you. Kind Regards, ME+EM Customer Care

“I fell in love with Me+Em with my first delivery. The quality is excellent, the styles are upbeat but still sophisticated and I wear the pieces I’ve purchased especially when traveling bc they are so versatile and comfortable! I have three complaints however: 1) the packaging is flimsy and the box is ALWAYS DAMAGED, torn, open! I truly am astounded that everything I ordered actually stayed in the box! Stores like Saks and Neiman have excellent packaging that never arrives damaged— your box needs to be upgraded to a heavier cardboard. 2)Most everyone I order from offers free shipping and returns except you! I’m waiting! 3) I have never been offered any kind of discount code despite spending $$$$! I keep waiting and watching, but there is NEVER one offered.”

Helpful Report

Dear Em, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards to the concerns you have experienced with your order upon arrival and shipping fees, please get in touch with us directly so someone can further assist. If you have any queries, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I am 5’10” and I love all the maxi dresses, finally a designer who understands the beauty of a long flowing dress. Thank you! My only suggestion would be to make the drop of the waist from shoulder to waist long enough. I have long legs and a long body and sometimes the waist band feels too high. I love the elastic cuffs, the puffy arms, the masses of material in the full skirts, the attention to detail. If I am paying these prices I want to see the extras and plenty of them. I like that these dresses feel qualitative. Comfort is also very important so I like the elastic details in the waist area and only order a dress that I can sit comfortably in all day long and into the evening. I have given 4 stars because sometimes the sizing is a little on the small size and not consistent.”

Helpful Report

Dear Sonia, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns in regards to sizing, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“Excellent design although wld prefer the length to the waistline to be longer on most dresses, and please can we have a loyalty programme !!!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns in regards to fit or styling, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I am a big fan of ME+EM clothes, especially their autumn and winter collections. Good quality fabrics and lovely colours (I never wear black). I have been disappointed with the 2 summer dresses I have purchased - colour bleaching out patchy on one plain blue dress and the fabric bobbling up on another. I am also a bit over the floral maxi dress look. My slight frustration is that as a blonde, pale-skinned woman they never seem to use models that look like me, which can make it difficult to determine whether things will suit me from the internet, so I do end up returning quite a lot of things.”

Helpful Report

Thank you for taking the time to leave your review with us. We are delighted to hear that you have enjoyed our recent collections. We will pass your feedback to the relevant teams for their attention regarding our marketing material and your experience with our summer dresses. If you would like to contact us further regarding these matters, please email us directly at enquiries@meandem.com Kind Regards, ME+EM Customer Care

Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

ME+EM is rated 4.5 based on 652 reviews