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Lyco Reviews

4.7 Rating 16,348 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,348 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was comitted within 1 working day while it is he 3rd day and no delivery yet. How can you ask for a review before even delivering. That shows a weak logistic system.”

Posted 2 months ago

Please accept our sincere apologies. We have escalated the matter to our Yodel Account Mangers and hope to have your order with you as soon as we possibly can.

Posted 2 months ago

“Package was poorly packed and arrived damaged.”

Posted 4 months ago

Sincere apologies your order arrived with the packaging less than pristine. Let us know please if we can assist further. The Customer Care Team

Posted 3 months ago

“Ordered on Thursday morning as it said Friday delivery. Now won’t receive until Monday if I had known I would’ve paid the extra £30 to pick up from in store”

Posted 7 months ago

“Very happy with the product but extremely disappointed that I only received 4 of the 9 ordered despite paying for express delivery, apparently I will have to wait 3 weeks for the balance of my order. (express delivery fee has been refunded but I will still have to pay for a 2nd visit for the electrician to fit!!)”

Posted 10 months ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 10 months ago

“Order placed on a Wednesday, paid express delivery (1 to 2 days) never arrived, 2 emails later and 9 days late I got the order, hope this was just a 1 off”

Posted 11 months ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 10 months ago

“Delivery for my led batten light was really quick but unfortunately the unit was faulty and didn’t work. Still awaiting response from Lyco as they say it’s a non returnable item. I’m sure they will get around to rectify the issue”

Posted 1 year ago

Thank you for getting in touch. No item is a "non returnable" item if faulty so I think there has been a misunderstanding. The item cannot be returned via our portal due to its dimensions, that is the explanation - the customer care team need to arrange the collection directly. We are sorry if you have been inconvenienced however we are pleased to note your replacement went out the same day we were notified of an issue. The Customer Care Team

Posted 1 year ago

“The two LED strip lights arrived in just two days, this was the only positive point. The lights were fitted with just 6 inches of connecting cable, okay I guess if your power sauce is just above the fitting point, however, if a surface mount of cabling is required connections are very difficult. One unit had wiring defect (now replaced by Lyco) but multiple checks were necessary to establish it was the light rather than the wiring circuit. These are not lights I would recommend. Score two stars because Lyco service team arranged for a replacement to be dispatched.”

Posted 1 year ago

Very sorry to hear you had difficulties with the lights you purchased. Delighted a solution was reached speedily for you. The Customer Care Team

Posted 1 year ago

“Our light was due to delivered yesterday between 10.20 and 12.20. After waiting at home, It obviously did not arrive. Theres a possibility the light may delivered today between 4 and 6. This review does not reflect on Lyco or there products. Its all down to the delivery company APC....”

Posted 1 year ago

So sorry for the delay with delivery. This is not what we expect from our carrier partners. Thank you for your order. The Customer Care Team

Posted 1 year ago

“Advised that product would be delivered on 8th, did not turn up. Delivery rescheduled for 9th, only 1 of 4 boxes was delivered. Now being told other boxes were taken back to the depot and will be delivered on Monday. Poor communication.”

Posted 1 year ago

Sincere apologies. Not the service we expect from our carrier partners. The Customer Care Team

Posted 1 year ago

“Can't say anything, not had deliver yet,”

Posted 1 year ago

Sincere apologies for the delay. The Customer Care Team

Posted 1 year ago

“Lyco communication was great and the apparent delivery time was also good. Unfortunately they use DX express as their couriers who have now failed to deliver on 2 occasions, 1st time they never showed and the 2nd time I literally walked up to the driver to ensure I got my parcel but he just drove off. Lyco really should have done their due diligence before contracting such an awful firm.”

Posted 1 year ago

I am sorry that you feel your experience shopping with us wasn’t as it should have been. I note that you have been refunded for the items in full. The Customer Care Team

Posted 1 year ago

“They did not let me cancel the order even though I just ordered the wrong item. I bought another one straight away. When I got the lights I tried to return the one I did not need I would have to pay return postage which Iam refusing to do. I literally try to cancel straight after I bought a second light.”

Posted 2 years ago

Your original order was too far advanced in the process to reverse the status. Orders are picked and packed as quickly as possible to meet delivery commitments to our customers. The Customer Care Team

Posted 2 years ago

“Delivery was delayed, that was fine, but was rescheduled for Sept. 8. As of now, nearly a week later, we still have not received it. It is likely the delivery service, but I have contacted them, and received no reply. I think you need a better delivery service.”

Posted 2 years ago

So very sorry for the delay with delivery. We regret any inconvenience caused. The Customer Care Team

Posted 2 years ago

“Easy to use website used several times in the last but latest package arrived damaged and internal lightbulb boxes damaged. Not sure yet whether the bulbs themselves are working”

Posted 3 years ago

So sorry your order did not arrive with you in the first-class condition expected. The Customer Care Team

Posted 2 years ago

“Service quality is poor. An order placed in November took over 4 weeks to fulfil despite 2 of the 3 items being in stock. The 3rd item was cancelled but payment taken at time of ordering it has not yet been refunded. Phone lines are not answered and emails are only sporadically replied to.”

Posted 3 years ago

We are sorry you are unhappy. In order to receive partial delivery with the balance of the order to follow this must be stipulated at the time of the transaction. Your order was placed online and no such instruction was included by you. Our lines are very busy at the moment so we are sorry if you had difficulty getting through. We answer hundreds of emails on a daily basis, seven days a week. Alternatively, customers can contact us via Live Chat or via various social media channels. The Customer Care Team

Posted 2 years ago

“We paid for express delivery 1/2days. Although it was over the New Year, a week later and still have not received our order.”

Posted 3 years ago

We apologise for the delay. The Customer Care Team

Posted 2 years ago

“I placed my order and waited more than a month for it to be delivered following numerous emails that went unanswered. The telephone lines were turned off so it wasnt possible to contact the team. I finally reached them by posting on the facebook page, after which my order was despatched quickly.”

Posted 3 years ago

Unfortunately, there was a delay with stock arriving with us. We regret any inconvenience. Once the goods arrived at our warehouse they were dispatched to waiting customers. The Customer Care Team

Posted 2 years ago

“Sorry to say but the step ladders took over a week to be delivered.a bit slow.”

Posted 3 years ago

“parcel arrived damaged as it was poorly packaged.”

Posted 3 years ago

“To be fair can't comment too much about Lyco but I paid £4.99 for express delivery and then find out it's Hermes who are supposed to be delivering a couple of small led lights, Hermes are just a joke in the north of Scotland, it could get delivered to anywhere if it ever gets delivered at all, if I'd known they were using Hermes I would have probably gone somewhere else, 4 days for express delivery and this is Friday so no chance now before Monday.”

Posted 3 years ago

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Lyco is rated 4.7 based on 16,348 reviews