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Lighting Direct Reviews

4.7 Rating 16,485 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,485 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 24th December 2023

68

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely efficient delivery and returns service - unfortunately the quality of the lights was very poor and not worth the money they cost.”

Posted 3 months ago

Any customer who is not entirely happy with their purchase can return this for a replacement or refund, contact cusotmerservice@lighting-direct.co.uk they will help you. The Customer Service Team

Posted 3 months ago

“Placed an order on the 19th Dec and received an email shortly after saying the item was in stock so I was hoping to install before NYE as next day delivery was offered. Offices qwre closed between Christmas and new year so chased for an update on the 3rd Jan and was told it would be dispatched on the 10th. No reasons given for the delay and no response to my email when I asked why a stock item was taking so long to deliver.”

Posted 3 months ago

Apologies for the delay with this order. Thanks for taking the time to make a review. Kind Regards Customer Service

Posted 3 months ago

“Expensive to return. The photo is deceptive - it's much bigger than it looks so check dimensions. I've had to return it. This cost £6.50. Many other retailers have free returns - especially those that only sell online. So I will not use Lighting Direct again unless they change this and offer free returns.”

Posted 3 months ago

“Ordered a string of Festoon outdoor lighting Order promptly dispatched and delivered in good condition. Didn`t like the fact that overnight the price was reduced 40% and unable to supply festoon bulbs to fit with no idea when they would be in stock again. Overall disapointed”

Posted 4 months ago

“Not yet received my item .I was told on tracker it was delivered but no information given on where the parcel was left .Neither of my neighbours have received it .No response yet from customer services unfortunately”

Posted 4 months ago

“Ordered nearly 2 weeks ago and still hasn’t even been dispatched. When I emailed to ask what was going on they replied saying they are planning on dispatching the items 7 days later. What sort of nonsense is that, not dispatching an order for close to 3 weeks. Website and range of lights is good, so I think they deserve 2 stars but I also think I’m being generous at that.”

Posted 4 months ago

“At first, I was delighted with my purchases of 2 lamps. Two months on, the base of one is changing colour. I have contacted Customer Services to see if this is normal and have not heard back from them. So I’m afraid I have been left feeling very disappointed.”

Posted 4 months ago

“Wrote an email to customer service and did not receive a reply. We’re actually surprised when our order arrived!”

Posted 5 months ago

“Whilst the quality of the product is great and item was well packaged and arrived promptly I’m really disappointed as they are black. The website description and picture is anthracite grey which is what I thought I had ordered”

Posted 8 months ago

“Didn't expect a continental plug - we checked every detail we could before ordering as we needed a light we could plug in but nowhere did it say it wasn't a UK plug.”

Posted 8 months ago

“our light arrived fine ,but the bulb was broken and im having trouble trying to get intouch so you,please contact me”

Posted 1 year ago

Sorry to hear that. The return process can be accessed 24 hours a day / 7 days a week via our website. Alternatively please contact customerservice@lighting-direct.co.uk and they will be happy to assist.

Posted 1 year ago

“I purchased 5 LED candle bulbs, one was faulty and shorted to the bulb case, This blew my dimmer switch they replaced the bulb but not the dimmer which was disappointing,”

Posted 1 year ago

Thank you for getting in touch. As advise the dimmer switch required for use with these bulbs is an LED Compatible Dimmer Switch and we do advise this in various places on the website. We were happy to send out a replacement bulb as a gesture of goodwill. The Customer Care Team

Posted 1 year ago

“Completely not your error but the delivery company you use is useless. My item has been sent to a different address and delivery driver is unable to get hold of where he’s put the item and the customer service is not helpful at all. Unfortunately don’t have my item I ordered.”

Posted 1 year ago

So sorry for the inconvenience caused with the delivery of your order. We hope you were delighted with your choice once received. The Customer Care Team

Posted 1 year ago

“Still haven't received delivery! Not surprised as Evri/Hermes are completely useless..... I strongly advise to use a different delivery company.”

Posted 1 year ago

Sincere apologies for the delay. The Customer Care Team

Posted 1 year ago

“Not a bad site to order from- took a while to send the delivery out and was let down a second time by the delivery company. booked the job in for what I was told delivery would be - not turned up -tried to deliver elsewhere and waited two more days to receive ! messed my working week up. Next time I will order from here a couple of weeks in advance - maybe lighting direct should select a different courior service”

Posted 1 year ago

We are so sorry the delivery of your order was not as it should have been. The matter was escalated to our carrier account managers. The Customer Care Team

Posted 1 year ago

“Light arrived broken so I had to return it. Then I had no idea whether a replacement would automatically be sent so had to send a follow up email to ask. Turned out a replacement hadn't been sent after all.”

Posted 1 year ago

Thank you for getting in touch. We had not initially received instructions from you as to how you wish the matter to be resolved hence the delay. Apologies if any confusion was caused. The Customer Care Team

Posted 1 year ago

“We ordered a bronze picture light in hope that it would match the bronze picture frame it was to shine above. The said light arrived it was not bronze despite all the paperwork saying so but gold which the label on the box confirmed. After querying this with the company I was told that despite ordering bronze and receiving gold the item was correct as per the manufactures reference number, they are checking their marketing description. The light itself is fine but the colour way out from what I thought I was to receive.”

Posted 1 year ago

Thank you for bringing this to our attention - we appreciate feedback on our products. Any items that is not as expected can of course be returned by customers via the portal on our website. The Customer Care Team

Posted 1 year ago

“The touch light I ordered didn’t make sense and can’t get it to work. It has 2 prongs and a separate plug which don’t seem compatible.”

Posted 1 year ago

Thank you for getting in touch. Any product can be returned if not suitable for requirements or if there is any issue. Returns can be initiated on our website 24 hours a day, seven days a week. The Customer Care Team

Posted 1 year ago

“Very disappointed that you have no idea how hard it is living in rural areas. Charging highlands and island rates in Aberdeenshire ! . I also don’t think you should charge extra anywhere in the Uk. I bet you don’t change extra for Cornwall”

Posted 1 year ago

Thank you for getting in touch. The carriers denote charges based on certain postcodes unfortunately and these are then subsidised by Lighting Direct. We do our very best to keep charges to a minimum and have not increased our delivery costs despite the significant fuel price rises. The Customer Care Team

Posted 1 year ago

“Lamp arrived promptly and was exactly what I wanted, however, 2 screws missing and only half the LED filament working. Return processed fairly easily and is being collected promptly. Assuming refund follows as swiftly I may try again.”

Posted 1 year ago

So sorry your order did not arrive with you in the first class condition expected. We apologise for the disappointment. The Customer Care Team

Posted 1 year ago

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Lighting Direct is rated 4.7 based on 16,485 reviews