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Lighting Direct Reviews

4.7 Rating 16,484 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,484 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 24th December 2023

68

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bloody useless... ordered 2 sets of string lights and they're just an extension set with no plugs.. wasn't clear at all on website or wouldn't have ordered them!!”

Posted 1 month ago

“The item I bought advised it would be with me within 1 day. A week passed and I hadn't heard anything so I emailed and they said a part wasn't available and wouldn't be with me for over a month. I replied and queried why it wasn't advised. It had also since been updated on the website to pre order but still had a much sooner dispatch date to what had since been advised via email. Customer service and communication absolutely shocking.”

Posted 2 months ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Posted 2 months ago

“Still awaiting part of my order several weeks later. Have emailed numerous times and says it’s in its way!! Nothing!”

Posted 3 months ago

“The spotlight plate was delivered but not the light bulbs on the same order. The driver said there was only one parcel. I e-mailed Lighting direct immediately after the driver left but to date I have had no response. Not very satisfactory”

Posted 4 months ago

Thanks for taking the time to comment. I can see this was in a split delivery, not sure why, and it shows both were delivered, one on 14th and the other on 18th. Apologies for this, as you can appreciate the couriers are very busy at this time of year. Kind Regards Customer Services

Posted 3 months ago

“Website stated item was in stock and available with 1 day delivery. Ordered item Monday evening, expecting this Wed or Thurs (worst case). Nothing arrived, called customer services to check and was advised lights were out of stock but delivery was coming in that day so should receive Saturday as couriers working weekends now. Rang again on Monday after no delivery to be told stock wouldn’t be arriving until Wed so would lucky to receive Thursday/Friday. Absolute joke! Not only do you continually break your promises but I was not even offered an apology by your Customer service representative, who honestly could give a toss. If had known I would ordered elsewhere as they were required urgently to be fitted as part of building work which was taking place. Needless to say I’m now having to fit these myself. Very very disappointing all round”

Posted 4 months ago

“Cheap and plastic looking outdoor light that doesn't look strong enough to put up let alone hold the glass sent with it, was cheap so to be expected. Tried to return and the cost is almost the same to post back, shocking price really so won't bother.”

Posted 4 months ago

“As soon as I made my order I realised that I had not put my work address as delivery address so emailed the hem straight after to change delivery address, no confirmation and still sent to my home address not my work address as asked, then when APC delivery was due I chose a safe place to Leave my parcel and they couldn’t even follow simple instructions!! No having trouble getting it re delivered”

Posted 4 months ago

“I have been asked to provide a review less than 24 hours after the item was delivered. Guess what, I've not had a chance to fit it yet nor are there any bulbs to test it when it is fitted. I wish companies would stop sending automated messages that clearly indicate no desire to engage personally with their customers”

Posted 4 months ago

“DELIVERY AND RETURN COST MORE THAN THE PRODUCT”

Posted 5 months ago

“Very poor service from the customer service department. I raised a number of questions on my order by email but never even replied. To three of my emails. I also had a further request but they did not accolade my order. Very poor and phoning is also a problem as it’s just rings and rings with no answer.”

Posted 5 months ago

“I ordered 3 lights one was delivered broken and I have been waiting ever since to have the replacement delivered , no one picks up the phone at customer service or sales to give me an answer .”

Posted 6 months ago

“Reasonable price and reasonably prompt delivery but with no instructions on use and customer services offering no help at all. As a result the lighting adaptors cannot be used.”

Posted 7 months ago

“So far not good. We ordered a lamp on the 25thAugust & were informed it was in stock & would be deliver on the 27th August & in any case standard delivery was 3 to 5 days. We have nothing since with no tracking details & are still waiting to hear when we might get our small lamp post.”

Posted 7 months ago

“Waited in all day for delivery as arranged…. Delivery not made…”

Posted 9 months ago

“The ordered was not delivered by Evri. All attempts to contact Evri have failed who claim they couldn't find our house despite parking up about 10 metres from our gate.”

Posted 10 months ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 10 months ago

“Arrived in broken box and after two days in sunlight still haven't turned on at night..obvously they have never worked even from the try me button . No point sending back as delivery costs ..”

Posted 10 months ago

Any customer who is not entirely happy with their purchase can return this under our faulty return process, contact cusotmerservice@lighting-direct.co.uk they will help you. The Customer Care Team

Posted 10 months ago

“I ordered 2 security lights, one of which was found to have a faulty pir after fitting. I emailed to ask for a replacement, but only had a reply initiating a return. So the expectation is that I get the electrician back to take it down and then for him to come back to replace, all at my cost. Bad service Lyco!”

Posted 11 months ago

I am sorry that you feel your experience shopping with us wasn’t as it should have been. The Customer Care Team

Posted 10 months ago

“Still waiting for delivery”

Posted 11 months ago

Sincere apologies for the unexpected delay. The Customer Care Team

Posted 11 months ago

“Ordered touch lamp arrived with cardboard and plastic bag between glass and base with no instructions of how to remove Customer service was useless and quite rude as it seems l was the only one to complain it wasn’t a problem And couldn’t tell me how to remove the bag or cardboard”

Posted 1 year ago

We are sorry you are disappointed. Unfortunately we could not quite get to grips with what was causing difficulty for you hence our many questions. We were trying to assist. These lamps have been in our range for some time now and this was a new query for us. Obviously the last thing we would wish for is a dissatisfied customer. The Customer Care Team

Posted 1 year ago

“one of the lights was found to be damaged on arrival, the neck had snapped off the pir sensor, I do not think it was done in transit, so if it had been checked before dispatching the problem could have been avoided. I will repair the item myself, because i do not want the hassle of returning the product.”

Posted 1 year ago

So sorry to hear your order was damaged on arrival. Under no circumstances would an order be dispatched damaged. Our products are fragile and despite best efforts damage sometimes occurs in transit. Had we been made aware we would have been more than happy to resolve the issue for you with minimal inconvenience to you. We are disappointed we did not get the opportunity. The Customer Care Team

Posted 1 year ago

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Lighting Direct is rated 4.7 based on 16,484 reviews