“purchased a orbea bike arrived without a confirmation email and in a make of bike.gears did not work. nobody answers the phone or emails.but eventually offered a refund only after bike was inspected which basically meant if nothing wrong no refund and bike returned and i would probably have to pay return poastage.eventually had bike repaired myself.this is a terrible company with no customer service at all.i was completely disgusted stay well clear of thease people. AVOID AT ALL COST!”
“I placed an order for 2 new inner tubes on the 18/4/20. There was nothing on the website to say that the product was not in stock or that there would be any delay with delivery. The weeks went by and nothing came. Tried to call them a couple of times and no reply. Eventually, on 6/5/20 I e mailed as I urgently need the inner tubes to fix my bike for transport reasons. I received no reply. On the 9/5/20 I escalated the complaint via paypal as by now I was looking to place an order elsewhere and wanted a refund. On 12/5/20, I received an e mail to say that they had had "stock issues" but this had now been resolved so it will be priority dispatch. At now stage between placing the order and raising the complaint with Paypal could James cycles be bothered to notify me of any stock delay. By now I had received 2x inner tubes from Wiggle. Their service was amazing, delivery within 2 days. I replied to James on 14/5/20 to say I didn't need the inner tubes now. Received no response to that. Despite this, on the 15/5/20 James posted out the order (some 3 days after they had said it would be priority dispatch!). They arrived today.
To add insult to injury, the inner tubes from Wiggle were cheaper and are much better quality made in Vietnam product. The ones from James are inferior and made in China!
Still, lesson learnt. Today I needed a new cycle helmet - did I even bother looking at James, no I don't think so, order for nearly £100 placed with Wiggle.
James Cycles, absolutely shocking customer service - lots and lots of room for improvement.”
“Purchased 2 bikes from je james on my way from bristol to scotland for a six week touring holiday and had their free service on my way home. On my return,as soon as i stopped an assistant came out to my motorhome to assist removing the bikes from the bike rack.they were both wisked away and we were offered coffee whilst the bikes were checked over.
After the service,both bikes were returned to the motorhome and assistance given to rerack them.
At all times the staff were very helpful and friendly, which makes a change these days.
I would highly recommend this firm as they were a pleasure to deal with
Bill burchill”
