“I ordered a product from them as a birthday gift, it didn't arrive, I contacted them to ascertain where it is and they simply cancelled the order. I did not want to cancel the order, I was simply wanted to find out where the product was. Sounds to me like they never had it in stock. I spoke to a second person, who said I would have to re-order it. Not bloody likely. Poor service”
“The worst customer service ever. Couldn't agree more with the reviews below. I am amazing that they are being allowed to operate. Placed an order in November for Xmas presents but they said that my credit card was not being accepted so left it at that. Today (March 10th), get an email from them (do not reply email of course) saying that the goods are now being shipped and that my credit card has been charged!!!! Can't get hold of them in any way and the webchat is unavailable! AVOID THIS COMPANY AT ALL COSTS!”
“I placed an order in November last year as a Christmas gift. Despite delivery promises prior to Christmas, this was never honoured. To date (28 February) I still haven’t received the items, and have requested a refund several times. Each time they respond with promises to have it sorted out within 5 days, but this never materialises. Still waiting without a refund. Definitely 0 stars. Avoid these thugs. They are crooks who will definitely steal your money.”
“12 days since ordered product havent…
12 days since ordered product havent recieved, raised complaint can’t speak to anyone over the phone was assure I would be refunded!!! Still hasn’t happened. Emailed CEO & still no response absolutely Livid this was a Birthday Present & they couldn’t care less.”
“AVOID......AWFUL EXPERIENCE
They took my payment and 10 days later the order is still sat in the warehouse. Apparently they print the free tshirt with item as the order comes in. ??? No ETA , rubbish customer service. My grandson didn't get his birthday present, but yet I cannot get a refund as my order has gone too far... their words not mine. I have a form from my bank sent via email , I am hoping to claw back the money that way.”
“f I could give 0 stars I would.
I ordered in November for Xmas gifts had no updates after chasing on multiple occasions. The advisors lied saying it will be resolved within 72 hours. Never did. I requested to cancel which they also lied about tell me as it had been dispatched they can’t cancel. The order in fact wasn’t dispatched for another 2 weeks after this time.
Arrived on Xmas eve. Obviously too late and I requested to return. Which I had to do at my expense. I’ve returned and it reached back to them on the 4th of January. They are now refusing to refund my money. I’ve provided proof of the return and are still unwilling to provide my refund. Next stop is probably seeking some legal advice as they are unwilling to help.
I’d avoid at all costs. HonestlY”
“As previous reviews I returned items and have been chasing my refund. They tell me it has not been received so sent them proof of delivery and photo from Hermes. Their responses are auto generated saying the same thing. No customer service, no phone number to speak to anyone. Still no refund after 4 weeks. DO NOT BUY FROM THEM.”
“I send my sons slush puppies maker back I kept asking when I will receive my refund sent them proof of postage through Hermes and they keep sending me the same email back l, awful customer sevice I would never buy from here again cannot speak to anyone to discuss this all done through email 😡😡😡😡😡 still waiting on refund!!!!”
“i sent my daughters switch back way before xmas and iv had so many different answers saying they haven't received and then saying i had 40 days to report missing item!
i sent proof that i sent it back and they received 22nd december and stillw
waiting for a refund all i keep getting told is that there raising it with the right team 3-5 days they shoul get back to you , absolutely shocking!”
“⛔️AVOID AVOID AVOID AVOID⛔️
Company didn’t deliver product until a month after the event it was ordered for, refused to cancel order when I saw they had not sent it, despite being asked several times by myself and PayPal. Took money but refused to cancel order and refund it. Company customer service is 💩. Do not use this company!!!!”
“This company are terrible! Avoid! My order took far longer to arrive than was promised and they refused to give a refund based on that. I then asked for a refund once items were eventually delivered and they are now dodging sending me a returns form.
Do not use, they are cowboys and the most unprofessional customer service I have dealt with.”
“Ordered Items on the 3rd Dec 21, 3-5 days delivery - received 2 items of 16 on the 20th Dec 21 - still items missing as of the 3rd Jan22.
No way of contacting customer services as chat is always down, no phone customer service, messages take ages and promised items would be delivered before Christmas, still not received.”
“Ordered a rare Ghostbusters Lego set. They had the cheapest price online and delivered it to me lightning fast. Seems like others have bad experiences, but my experience was great and the item was delivered safer than how Amazon was shipping the same item.”
“I ordered Christmas jumpers on 2nd December with a postal lead time of 3-5 days. 2 out of 3 arrived Christmas Eve and the 3rd is due 4th Jan!! I attempted to cancel my order 3 times and have sent multiple messages. The customer services are an automated, patronising joke!!”
“Terrible customer service. I placed an order in November and the delivery should have taken a maximum 9 working days. Tracking has not updated in 22 days and the company keeps sending me the same response. Absolute rip off. Very disappointing”
“Seems to be a popular review about this company - jumper ordered beginning of December and no sign - tracking number enquiry to Hermes website who tell me to refer back to IWOOT. Done that and no reply. Terrible, will never use again and neither will all my friends. One star is over generous ofcourse.”
“Ordered a Christmas advent calendar on November 2nd, and was informed it would arrive no latest November 30. It is now December 22 and I have yet to receive anything. I have had to send over 10 messages and going back and forth with customer support offering no solution and sending me the same messages over and over again. Finally, I asked for a refund and they told me that I needed a PayPal account. Except I purchased my order with my credit card and do not have a PayPal account. Extremely disappointed with this company and would not recommend it to anyone. Absolute scam!!”
