“Just don't please use this company. They don't care about their customers. I placed an order for two items that were in stock, after chasing for a week and a half i was told one of the items was out of stock and would i take a substitution. I said yes, expecting them to be shipped.
Chased three days later to be told, "they may ship early next week"
Just don't use this company.”
“Ordered on 5 November - chased on 10 November as not showing on my account. Customer Service person said delayed. Chased several times to be told on 17 November one item was out of stock. Confirmed substitute item to and then on 21 November told 3 to 5 days. Fingers crossed I hope to receive my order on 27 November but not overly optimistic. Would not use this company again.”
“Ordered 4 items (totaling over £100) on the morning of the 4th of September and received order confirmation quickly, and shipping confirmation later that same morning of the 4th. I was contacted 8 DAYS later on the 12th of September to be told my order had in fact not been shipped at all, and that one of the rugs was out of stock and would I accept a swap for another rug (£10 less in value). Completely unapologetic and accept no responsibility, avoid for online orders 100%.”
