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HeatandPlumb Reviews

2.1 Rating 129 Reviews

25 %

of reviewers recommend HeatandPlumb

Company Reviews

2.1

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read HeatandPlumb Reviews

About HeatandPlumb:

Buy Heating and Plumbing supplies Online who has Over 55,000 DIY Supplies, Fittings and Materials at amazing prices. HeatandPlumb.com has become a household name amongst the DIY in who is frequently processing 3000 plus orders per month the UK. Some of our best-performing product ranges include boilers, bathroom suites, shower enclosures, radiators and disabled products.

Visit Website

Phone:

0120 881 2587

Email:

sales@heatandplumb.com

Location:

72 Molesworth Street, Wadebridge
Cornwall
PL27 7DS

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HeatandPlumb 1 star review on 4th August 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 24th August 2022

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy the worst company I have ever used. Item still isn't here 10 days after deliver date. Indian based customer support that are useless totally avoid”

Posted 1 week ago

“Can’t thank heat and plumb for excellent service for all my new bathroom products . Had a minor hitch with small fitting on shower screen but this was quickly resolved thanks to Mack new part sent out within a few days.”

Posted 1 month ago

“Purchased bath and bathroom furnitures. Great price, delivery and hassle free returns. Customer service is great, Ayesha Khan was very helpful throughout the process of returns and returns ands replacements. Highly recommend the.”

Posted 1 month ago

“Faulty item but refused to provide a refund. Customer service team have no idea what Consumer Rights Act is and kept telling me incorrect information about my consumer rights. Bounced from one customer service agent to another until I reached a "Senior Customer Service" agent that sent conflicting information and emails that made no sense what so ever. I've had to complain to my credit card company to get my money back as they refuse to collect the item to inspect the fault themselves and refuse to fund me. AVOID AT ALL COSTS”

Posted 2 months ago

“Three attempts to send a chrome cover plate for a toilet, all received damaged”

Posted 3 months ago

“Do not use this company, zero care of the customer. Hides behind small print and small print 'Terms and Conditions'. We ordered a few items from Heatandplumb and unfortunately one of the goods arrived damaged. Value £600+ Despite boxes being sealed and not opened and kept safely until the plumbers needed them, they were damaged in transit except we couldn't prove it. if you do order do more than peek in boxes. Get each item out and inspect for damage as trying to claim or change after 4 weeks was extortionately expensive and exchanges not possible due to stock unavailability. The items are likely to suffer from shipment damage because they are constructed with cheap chipboard and thin brackets. Tried many times to resolve no support given and company disputed section 75 claim with vigour. Go elsewhere just to deal with humans who care if their customers are suffering. I dislike writing these but feel completely let down.”

Posted 7 months ago

“Ordered Villeroy & Boch tap and waste for a deck mounted basin, as shown on the HeatandPlumb website photo shown below. The narrative did not say that the supplied waste would not be compatible and the order process did not give any opportunity to select a different, compatible, waste. HeatandPlumb say their photos are "purely illustrative" which means that the fault is mine for believing that I would get what they advertise. They will accept a return of the complete order, presumably at my expense, but I paid £84 to have the tap fitted and it will cost the same to get it removed, so that's not realistic. A reasonable supplier would simply exchange the wrong waste for an appropriate one and change their advert to avoid other people falling for the same error but they flatly refuse to take either action.”

HeatandPlumb 1 star review on 4th August 2023

Posted 8 months ago

“Rated 1 out of 5 stars Updated 3 hours ago Verified The goods did not arrive because of DIRE administration The goods did not arrive! I contacted the company to ask for delivery contact details and was refused. They told me that the delivery had been made - then they told me that the delivery driver could not find our address - then they told me that they had contacted the delivery company and that the driver was half an hour away! All lies. My husband took a whole day off work to help with the delivery as per their instruction that assistance would be needed for items weighing more than 30kg. What are they trying to hide by not providing details of the transport company they are using, and with holding contact information. If the driver had my address and telephone number why was no contact made if he could not locate us - I do not believe a word I have been told and will be cancelling the order and claiming compensation and reordering from a different supplier. UPDATE> UPDATE >UPDATE. MONDAY AM. I have just received a telephone call from this Company - no apology - but a gesture! Actually I was offered £25.00 - which is an insult. As previously stated my husband complied completely with their instruction requirements and due to THEIR dire communication system with the transport company and ourselves lost a days wages. The person I spoke to blamed the transport company - saying that some of their transport companies do not provide tracking details or communication options HOWEVER I pointed out that they were employing the transport company - so the issue should be dealt with between themselves and THEY should be compensating us - and claiming the refund from the transport company IF indeed the transport company was to blame. If the excuse given is true - i.e. they are using uncontactable delivery companies to transport their goods - my question is WHY have they chosen this method - as in the event of a BOOKED non delivery the only person losing out is the customer so whilst they were slightly cheaper than other bathroom companies initially - the actual cost has resulted in the item costing double! Buyer beware- in these times of huge price rises - NO ONE can afford to lose an entire days earnings, so choose your supplier carefully!!!!!!!!!!! IF THERE WAS a ZERO star option HeatandPlumb would be getting it. Date of experience: 07 July 2023 Edit Reply from HeatandPlumb.com Updated 4 hours ago Dear Angela, Please accept our sincere apologies for all the inconvenience you have to bear due to the issue. The reason we were not able to provide the tracking link is different suppliers do have different couriers, although it's crucial information but not all courier companies are providing tracking details. Furthermore, we would like to assure you that feedback has been shared with the transport Team for the inconvenience, advise them to inform the drivers to call the customer directly to inform the delay in delivery if it is as late as 4 pm. We do really understand your situation but due to the nature of business sometimes such things happen. We can confirm that the Vanity unit was delivered to you on 15th July 2023. Indeed we cant compensate your precious time, which was wasted over waiting for the deliveries, But looking at all the inconvenience you had, can offer a reasonable discount on your upcoming purchase. This is the least we can do. I must once again apologise for such inconvenience. Best regards, Team, HeatAndPlumb”

Posted 9 months ago

“Courier came today and instead of contacting me or getting a neighbour to take my parcel in they chose to return it and are going to charge me a fee to redeliver plus I’ve lost an afternoons work due to not having the materials so I’m fast I’ve lost a considerable amount of money. I’ve had issues with them before but I’m leaving a bad review this time. Bought the item from Drench.com and won’t use heat and plumb again!”

Posted 9 months ago

“Read the return policy carefully as you have to pay for the returns and as the items are not small or light weight it can cost same as the product. I wish I had read the return policy rather than assuming. I ordered the optional items that the website showed for my shower tray and the enclosure but my plumber did not use them so when trying to return it was costing me the same amount as what I had paid. I was actually really shocked that we had to pay for the returns.”

Posted 9 months ago

“Terrible customer service. Item arrived damaged. Replacement sent eventually. Arrived damaged and missing parts. Advised me to cobble together a whole unit from the two broken ones…. Now refusing to send a replacement or refund. 0 stars”

Posted 9 months ago

“NOT DELIVERED - Appalled by the lack of understanding of their customer service. They confirm several times someone else by the name the customer rep keep mispelling themselves, telling me a neighbour has accepted the order, when they've not. I've got no one in the building by the name they are stating nor is it EVER considered delivered by giving it to a stranger "near or on the street of your address" - using "kerbside delivery" as an excuse not to deliver it to me, nor inform me that there was a delivery at any point. Obviously meant it wasnt delivered, but they are not taking responsibility for it, saying it's delivered to a neighbour, when they can't identify who and none of my neighbours have claimed to accept it or even see it. Ridiculous, at this point, you just have to inform your courier choice to do better and accept you havent delivered it to me. Still havent recieved an apology or refund.”

Posted 1 year ago

“I bought a comfort height toilet from this company. When the box was first opened it was noticed that there was a crack in the cistern. It was not until I opened the box completely to take photos that we could see the toilet pan was also broken. The box had remained on the pallet and fully wrapped in cling film, in the position that the delivery driver had carefully placed it. There really was not any damage to the box. Due to having building work in the house, we were not able to open the box within the 48 hours that was required. There was no way that the damage could have happened in our possession. Clearly, with the amount of damage, it had been dropped from a height to cause the impact cracks. I was asked to send photos but the customer service supervisor couldn't have cared less and even said that if it had been damaged before being delivered, we would have heard it rattle! Will never purchase anything from this outfit again.”

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

Posted 1 year ago

“Very quick delivery to Scotland, good products and customer support. I couldn't fault.”

Posted 1 year ago

“Bathroom suite came in dribs and drabs over several days. Still waiting for a toilet to be delivered so the bathroom installation can’t go ahead. Two days running been promised delivery and still not had the delivery. Customer service couldn’t seem to care less and are very disinterested. I would not recommend and will not be using again”

Posted 1 year ago

“I got the Delphi elite l shaped bath there was a hair line crack under the cardboard that covered the edges of the bath which I didn't inspect properly before courier left I had to pay £90 to have fixed and suppliers or heat and plumb are taking no responsibility so I am £90 out of pocket”

HeatandPlumb 1 star review on 24th August 2022

Posted 1 year ago

“Bought 2 items off these went to fit them a week after delivery both damaged wouldn’t refund or replace them as they say their returns policy is only 48hrs so they must deliver damaged goods a lot absolute con merchants! Never use them again!”

Posted 1 year ago

“Purchased two Hudson Reed illuminated bathroom mirrors which were initially delivered to wrong street. On locating and receiving the mirrors one was found to have a deep scratch to the glass which was reported to Customer Services. After a lengthy exchange of emails and two requests for photographs was advised no offer of replacement available as any such defects must be reported within 72 hours of delivery. Believe a policy such as this not to represent a reputable supplier and advise buyers beware.”

Posted 1 year ago

“Received a mirror cabinet, flimsy , had defects , touch up paint .. even the mirror glass was scratched. Refused to repair /replace .. so I’m stuck with it .. not cool”

HeatandPlumb 1 star review on 21st May 2022

HeatandPlumb 1 star review on 21st May 2022

Posted 1 year ago

“Unfortunately I have to leave a minimum of 1 stars, if l could, l would have given no stars. 1st time ordering from this company for my business, l had hoped it was the beginning of a lengthy trading relationship as l like the variety they offer online. This is not the case though, as my first order ( around £600 worth ) is also my last. Firstly just a few days before my delivery was due, l was emailed to say the vanity unit l had ordered was out of stock, despite ordering around 10 days previously. I chose a replacement, which of course was more expensive, and the goods were delivered a few days later. Secondly, the replacement vanity unit had some damage to the drawer when l unboxed it at my customers a couple of days later, credit where its due, Mack dealt with the issue really well and arranged a replacement vanity unit, but unfortunately it was another 5 days before it arrived so lve got to pay a return visit to change the drawers over. Thirdly, the day after completion, my customer contacted me to say they had found a flaw in the corner of the bath, l went to have a look, and sure enough there was an air bubble in the acrylic that moved in and out when you pressed it. I was gutted as the bath was the first thing to be fitted, and its going to cost alot of unpaid time for me to removed it and also the customer has all the upheaval of having the work done again.. I contacted Heat and Plumb, 11 days after the bath had been delivered, and only 5 days after it had been fitted, sent photos and a video of the faulty bath, clearly showing that the acrylic has not made contact with the layer underneath it during the manufacturing process, and they have informed me that its damaged, not faulty so unfortunately it cannot be replaced , but they are really sorry for the inconvenience caused... Absolutely disgusting! Do NOT purchase the PRESTIGE ALPHA GRIPPED BATH item reference KLBAT290AL as it is an inferior product and the 25 year manufacturing warranty is nonexistent, and for goodness sake, DO NOT BUY FROM HEAT AND PLUMB!! Pash Property Care order number 904681”

Posted 1 year ago

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HeatandPlumb is rated 2.1 based on 129 reviews