Harveysfurniture Reviews

1.19 Rating 195 Reviews
4% of reviewers recommend Harveysfurniture

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Own Driver, Courier
delivery methods
Over a month
average delivery time
Greater than 10%
on-time delivery
Greater than 50%
accurate and undamaged orders
Customer Service
Email, Telephone, Live Chat
communication channels
Over a week
queries resolved in
customer service
Returns & Refunds
Difficult
refunds process
"I am taking back a previous review "may not deliver" why because yes the salesmanship at Harvey's is outstanding. Yes customer services could be better and I am right in not having to wait 40mins when I have called first thing in the morning when they say 3 min. That really does need to be looked at by Harvey's because that's not good enough. Yes a bit cheesed off, when they force you to pay the balance week before date of delivery and then once they have the money, they then tell you the delivery is delayed. However the sofas do get delivered professionally, the guys take the time to assemble your furniture really well and explain everything if you ever need to disassemble if you have to move furniture etc. The quality of the delivered furniture is awesome. They clear up everything afterwatds leaving you a satisfied customer. However the main criticism is communication to customer services. My advise here would be to contact the store, they do a better job. My last review was harsh and I like to be fair so here's a fair review, with things that could improve !!!!"
Helpful Report
Posted 2 months ago
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"bought a three seater and a chair in 2011 this is just to point out that after about a year we noticed that the armrest had become very odd feeling as if they were lower at the front. we have just got rid and i took the chair apart to see what the problem was, i found that the support for the armrests were thick cardboard across the frame work and had collapsed, in an area that will be taking a lot of weight with people getting up and down if thats how they make all their furniture then we wont purchase again, this area should at least be plywood not much more expensive to use im sure. a very poor design."
2 Helpful Report
Posted 3 months ago
Harveysfurniture is rated 1.19 based on 195 reviews

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