Harveysfurniture Reviews

1.18 Rating 287 Reviews
4% of reviewers recommend Harveysfurniture

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Own Driver, Courier
delivery methods
Over a month
average delivery time
Greater than 14%
on-time delivery
Greater than 51%
accurate and undamaged orders
Customer Service
Email, Telephone, Live Chat
communication channels
Over a week
queries resolved in
customer service
Returns & Refunds
refunds process
"Refuse to accept responsibility after a year even if they did a repair that has now gone wrong Terrible firm The 10 year guarantee is meaningless"
Posted 2 months ago
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"Your likely experience with Harveys. Following my ordeal. You will see the furniture you like, you will select it, you will receive awesome sales service from the sales person. They will give you a estimated delivery time. A few days in advance when the delivery is due, they will ask for the remaining balance. You will pay this, then once they have their money, with nothing to lose on their side, they will say the delivery is delayed. After this point it's pretty much downhill. You will try and ring their customer service number, even if it's first thing in the morning, the computer will say your call will be answered in 3 min, instead after 40 min nobody comes, you will hang up. You will be waiting for your delivery on the now rearranged date and your furniture may not even arrive. Then it's the continuous battle dealing with the shoddy customer service and liaising with the store. I can only think that they have either lazy stupid staff at delivery or there is rubbish leadership. Go somewhere else, they do not deserve your time nor custom !!!!!"
Posted 5 months ago
"Long delivery times. Promised 10-13 weeks, took 20 weeks in the end. And 1 of the sofas was broken on delivery but the delivery team insisted on leaving it in our house, they couldn't take it back. Now struggling to get Harvey's to take it back or answer any of our questions."
Posted 8 months ago
"New reclining sofa motor faulty. Two visits from Servico and new motor ordered and fitted, waited 14 weeks from purchase to delivery and then 4 months from fault torectifying fault. Harvey's do not appear to have good after care service. Offered £25 as compensation. Will not shop at Harvey's again."
Posted 8 months ago
"Bought sofa from Harvey's delivery men were really unhelpful couldn't be bother lifting sofa in so said it wouldn't fit, my girlfriend was in but they wouldn't wait 3 min for me to come home so took it back to warehouse which got lost for 5 days which I kept ringing up about everyday n getting different answers. Got a new delivery date n the next delivery men lifted it straight in. Basically I think it was lazy old delivery men that couldn't be bothered doing there job. Q1 why do Harvey's employ these mugs n Q2 why do they want to be in this trade if they can't be bothered lifting anything"
Posted 11 months ago
Harveysfurniture is rated 1.18 based on 287 reviews

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Alice, Customer Support