“Awful, just awful!
I ordered a recliner arm chair during COVID lockdown so had to wait longer than the usual 12 week lead time (4 months). It's now month 16 and the recliner has broke and the arm rest is sagging! Joke build quality from a company like this, never again!”
“Bought 2 sofas from Harveys. Within 6 months the cushions were next to useless, provided no cushioning and were effectively dangerous to sit on as you felt like you were almost sitting directly on the framework. Needless to say I am now having no luck in getting this sorted.”
“Dont buy the accidental insurance policies, not worth the money...
My sofa incurred some accidental damage when i tried to claim, first told i took too long despite it being the same day, then told the damage is excluded 'the act of sunlight'... 'the act of sunlight' to almost any furniture policy would mean fading or cracking of the fabric, to my disbelief they can manipulate this to mean basically what they want.
DONT BUT IT...”
“Spent about £3000 on a three seater, two seater, single seat and footstool about 18 months ago.
Mustard colour leather, part of the dye is coming off the back of sofa.”
“We ordered a corner sofas, one recliner and paid a deposit. We were promised they will be ready in 5 months, beginning of June is when they were due for delivery we received a text saying due to COVID 19 they will not be able to deliver and they will let us know when. We waited for another month, end of 2nd month which was August, we called them, they said the order haven’t arrived yet, we kept calling now and again and were told the same nonsense. on Monday 19/10/2020 I received a missed, from PANTHER, I called them back same day, the staff told me they wanted to book a delivery date for my sofas, I was very excited they booked for 27/10/20, I took a day off from work and hired a van to get rid of my old sofas. on 27/10/20 at 9:34am I received a text saying “ we are sorry your bensons order has not arrived to our depot in time for delivery. We will call to rebook with you again”,. We decided to call them and see what’s happening because my order was with Harveys not bensons. when we called we told them that our order was from Harvey’s not bensons, the lady said Harvey’s have transferred their business to bensons, I asked her why were customers not informed, she said she wasn’t sure, she then told us to hold on while she was checking, we were kept on hold for over an hours without any useful information. She promised to call us the following day at 10am with full information but to our surprise she never called. We called after a day and were told the delivery will be in the beginning of December. We decided to call again later, they told us the delivery might be at the end of December. My son took over the case because at this point I was very stressed. He called and spoke to a man, he was very professional and promised he will escalate the case and give us a productive feedback. But the following day we decided to go and buy else where. We called them to cancel the order.
We were really confused and annoyed because every time we called we were given different stories. We were left in an empty setting room with no sofas. My question is why did they gave us a fake delivery date and made us get rid of our sofas. Is this how a customer should be treated?.
I would advise customers to read the reviews before they buy anything because if had read we wouldn’t have gone through all that. I was surprised when I read the reviews because I came to realise that Harvey have failed a lot of customers since 2017. COVID 19 was just an excuse. In future they should be honest because it’s not fair on the customer’s it shows that you are just after our money. I blame the whole management. Please refund my money back.”
“We ordered our 3 and 2 suite in February only to be told it will be delivered in May, June, July, August
The customer service is terrible i have received just one phone call,
Contacted the warehouse to be told the suite we have ordered is in a warehouse and Harvey's no longer own this, so we will not get out suite, absolutely terrible customer service that we have experienced”
“They have gone into administration without contacting any of their customers and there are no replies to emails and their customer service phone number offers no contacts you can use to talk to anyone. Talked to Bensons for beds who have taken them over to be informed that they have not been contacted by the manufacturers of Harveys furniture. I asked for them to confirm that fact by email but I have not received the email. have also emailed the administrators and have not received a reply from them either.”
“one of the worst customer services. Before I receive my order I called to cancel my care and protection. the customer service promised if I pay the whole amount before I receive my order they will refund me my £310 care and protection.
I paid the whole amount ,but I haven't received my payment yet. It's more than six months now I have been calling the customer service every week, but still I don't have my money in the account.
Trust me NEVER trust this company.”
“Ordered a sofa on January 26th 2020. Still waiting and now September 2020.Have had no communication. Customer service is horrendous. Have they taken my money and left us with no furniture.”
“Ordered sofa 10th January
Still waiting
Have rung at least 20 times. Hung on for over an hour was told to expect sofa in June, now told October. Apparently not in the country. At least 15 emails sent, never received a reply.
Have put deposit down. Should I go elsewhere. Syc a terrible company why can't they just be honest rather than give false hope.
Absolutely disgusting. They should hang their heads in shame.”
“Ordered a 3 piece suite in January 2020 from Hereford store, which has now closed. It's now August and dispite receiving emails to say it was on it's way and going to be delivered last week, on a certain date and time, it still hasn't arrived. No contact from them to say why it wasn't delivered. No one ever answers the phone in customer services and no one ever answers their customer services email address. Absolutely appalling service.”
“Ordered sofa in January, been told i will get it but when? Nobody to give an answer to that! Paid by visa so not much hope of refund. This was £2,300, a lot to lose for us. Is there any hope, at least let us know. Very poor service. Mrs Togwell.”
“I bought a clock in Harvey's liquidation sale in Stevenage, got it for a good price but when I got it home it didn't work. Took it back and at first they refused a refund as they said it was sold as seen. They didn't seem to know anything about the Sale of Goods Act 1979 it should be fit for purpose unless defects or issues are pointed out at the sale, which it wasn't. After much haggling and arguing I exchanged it for a mirror as that was all that was left but I wouldn't have got that if I hadn't stood my ground. Harvey's you need to train your staff better and if you let them ride rough shot no wonder your going into liquidation.”
“Absolutely disgusted with this company. Paid in full for a sofa in January £2500!! Now cant get through to customer services, wait an hour to have the phone put down on me. Since found out they're going into administration and because I paid on my debit card I may not even get my money back... words do not describe how I feel right now... I am a single mum of two and had saved up for over a year!!!! Shame on you Harvey's!!!”
“Lack of communication, staff have lied to me on 3 occasions. Delivery arranged twice and an email received less than 24 hours before to cancel with different excuses. DO NOT USE THIS COMPANY UNLESS YOU CAN AFFORD TO HAVE YOUR MONEY TAKEN AND NOT RECEIVE YOUR GOODS”
“Due a delivery of a 3 piece suite today taken a un paid day off work. Delivery turned up drivers not able to put sofa in the house due to not being able to fit through the door with packaging on. But not able to take it off there selves due to virus which I understand. I know have nothing to sit on til a week friday. Feel I should of been told this when I was called to say it was being delivered terrible service and communication”
“If I could give 0 stars I would, firstly my impression of the staff in store was lazy and neglected me when I asked for information on a specific sofa, he disappeared and didn't come back anyway I finally put a deposit down on the sofa I wanted and was told 6 week before delivery, that would have been a week before they closed for lock down, It has now been 4 month and I've not heard a single thing regarding delivery or anything, each time I call I wait almost an hour to have the phone put down on me even though I'm calling to pay for the sofa! what is going on? Not happy I have a 6 month old baby and NO SOFA”
“No one answering the phone
No one answering the emails
No one getting InTouch with any information as to when or if I am likely to get my order.
They take your money and then your discarded they have no interest in you once you sign on the dotted line 16 weeks and counting.
This is the biggest most useless company I have had the misfortune of every dealing with.
If you do then more fool you.”
