How can you treat a customer like a peice of dirt
Your honestly shocking 12 weeks of waiting for a repair that failed lied to through customer services of another sofa ordered no
You decided to blame store for your lack of communication between irrelevant departments
Then yet ive had to wait another 13 more weeks for my sofa to be delivered
Delivery date 12th feb
One of your advisors phoned to say there was shipping issues
Now ive got to wait until 28th feb going over are you having a joke
Should you really be trading ?
Youve breeched a contract aswell
And now you want to collect my sofa on the 12th are you having a laugh
Waited 90 mins to get through
And oh dont get me started on the compensation of £20.
Just cancelled my order, and they couldn't give a flying toss ! promised delivery before Christmas, then January 15th, even given a delivery slot and confirmation, so got rid of old sofa, they then said didnt have one in stock, should have got this week, and now told possibly March- no guarantees, they really couldn't care less, no offers of alternative or upgrade - they have to be the next high street casualty, and all of it self inflicted
Had to cancel second delivery date so I was given another date on 6th of Feb only to be told my sofa has now been given to someone else so It won't be available till at least 1st of March, and that's not even a delivery date, I had to wait about 3 weeks for a delivery date when it arrived back in January so I'm looking at late March until I can even think about getting my sofa.