“Appalling customer service, sofa arrived several weeks later than originally quoted, it arrived damaged (scuffs on leather), took several months to get replacement, that also arrived damaged (hole in), customer service simply do not care, can take well over an hour to get through on the phone, staff are unhelpful and managers refuse to speak to customers on the phone, store won’t help, just fob you off with customer service number. Avoid buying from this cowboy outfit at all costs, save yourself the stress and disappointment and buy elsewhere.”
“I've had my Genoa leather sofa a year and 9 months. The leather has started peeling and it looks much worse than my beautiful red Ieather sofa I had from DFS that was ten years old! I only got rid as it was too big for my new house. Will never buy another thing from Harvey's. Always thought it was rubbish and now I know it is! Don't waste your money. I should have just got a cheapo one from Argos!!
Going back to the delivery, theguys made a big fuss about the door size before they even tried to get it in which they did without problems. Didn't take away the packaging even though it said they would when I ordered it.
Anyway the sofa is absolute junk. I didn't expect it to last ten years but I thought it would be acceptable for about five. Not one!!!!!! By the look of the other reviews they won't put it right either. Joyful.”
“Ordered 15 pairs of chairs. I received few text message about the delivery date though it was after about six weeks. When it did not arrive on time than I contacted the customer service. I was informed that they can not deliver 15 pairs in one go .. surprised!!
It was not mentioned to me when I placed the order. I asked when can you deliver in batches, the guy at the other end ( I don’t want to mention the name) said that he doesn’t know.”
“We ordered our sofa In the January sales. We waited 3 months, then had to wait another month for the delivery. A week before delivery I called to make sure it was coming only to be told that its delayed by 2 weeks. Once it arrived, I was horrified. The delivery driver was an hour late and did not answer the phone to me when I tried to call. When they arrived they was throwing the sofas around. At one point they took the packaging off my sofa and was scraping it across the pavement! I asked them not too which they ignored. When they carried it, they held it by the top of the sofa causing the cushion to come out of place. The delivery driver told me to complain to harveys and get £500 off! After looking at the sofa I found so many faults! Cushioning was awful, the 2 seater was squeaky and the material was rubbing against each other. There was a massive gap between them. I was also told in the store that the stitching will be the same colour as the sofa.. it never came like that and I was then told that's how it is and tough. I called Harvey's the day after and I was messed around. I was told they do not have a complaints department or a manager to speak too. I was then promised a phone call from a Manager... which I never got! I called again and the caller put the phone down on me after 38 mins on hold!!!!!.. when I spoke to someone else, they advised they needed to send an independent specialist to take photos. After 2 weeks, this happened. He stood in my living room and told me that the cushioning will grow .. what a load of rubbish!!!. I then got back on the phone to harveys and told them I wanted a replacement .. which they did. After 3 months, the sofa arrived at 9am this morning. Delivery was late however the gentleman was lovely and took care when bringing the sofa in. They made comments on how awful this sofa was! What a mess! The material is different, theres gaps, the recliner does not even recline! I went straight up to Harvey's store to see the assistant manager. How useless. She was in trainers ( how unprofessional) and told me she would contact the resolution team who "should" contact me, at this point, I'd had enough. I have paid £2,500 for a sofa which has not been right from day 1!. I have now spend my day in SCS to find a new sofa as I will never ever go with harveys again! .. my mother had the same issues, she had a sofa which arrived with a spring sticking out, got a replacement, the leather was to short of the arm (she was told it would stretch) she then was told that the sofa she had was no longer being made so she had to find another sofa. 18 months it took her to get it right. I am now going home to a mess and the stress is unreal. DO NOT GO TO HARVEYS”
“From start to end, took around 5 weeks, which isn't bad for a 3 piece and foot stool in the colour of our choice. Delivery delayed by 1 day so can't moan about that, rang half an hour before delivery and came right on time, unpacked and placed where I wanted it. The only 1 small gripe, the colour is slightly off from the swatch we chose, but still happy with the colour, happy experience all round”
“Bought corner sofa a year a go which was peeling. Called harveys customer sevice who said because its just over a year need to pay for the tecnision. They provided with the companys name servico and homeserve. Paid £45 for inspection. The person didnt know what was wrong with it he wrote in report saying due to inappropriate cleaning and rubbing, but the cleaning product i use was harveys product. Customer service couldnt help becuse its not manufacturing fault. Couple of weeks later called again because the peeling was getting worse. This time they sent some one who gave a report of peeling due to sweating. Customer service cant do anything because not manufacturing fault. Management rejected call. 2 different report still call them professional. One of the worst customer service. Harveys furniture always faulty and they never help.”
“I ordered a 2 seater sofa, cuddle chair and footstool last year. The sofa broke within months and the the rest fot he furniture looks compeltely knackered already. The cushions have a slippy material inside so they "slip" as soon as you sit on them, back cushions are buttoned and can;t be access or plumped so are sagging.
Advice to everyone, get an independent furniture report (£130) and make a claim online through the court, it takes about 10 minutes, no legal fees involved and doesn't cost a lot to make a claim. This company is pathetic and don't bother wasting time with furniture ombudsman they are equally worthless.”
“Cement Sofa is a completely different colour than advertised and no one wants to help. Wish I could post a picture to show this to warn others. The picture clearly shows this as a nice grey colour however this sofa is a very dark grey/green colour and nothing like the colour in the pictures advertised. The store has told us that there is nothing they can do and I have currently been on hold, waiting to speak to someone in customer services for 3 hours, I was on hold the other day for an hour and gave up but am determined to speak to someone as don’t feel we have been treated fairly. This company does not care about customers or making them happy in the slightest and just wish I had never bothered ordering from them, I have paid £3000 for a sofa and footstool that was supposed to be grey and is a dark shade of greyish green and no one wants to offer any resolution. This has left me very stressed and upset.”
“Cement Sofa is a completely different colour than advertised and no one wants to help. Wish I could post a picture to show this to warn others. The picture clearly shows this as a nice grey colour however this sofa is a very dark grey/green colour and nothing like the colour in the pictures advertised. The store has told us that there is nothing they can do and I have currently been on hold, waiting to speak to someone in customer services for 3 hours, I was on hold the other day for an hour and gave up but am determined to speak to someone as don’t feel we have been treated fairly. This company does not care about customers or making them happy in the slightest and just wish I had never bothered ordering from them, I have paid £3000 for a sofa and footstool that was supposed to be grey and is a dark shade of greyish green and no one wants to offer any resolution. This has left me very stressed and upset.”
“I’m currently number 9 in the call queue and it’s taken me 1hr and 18 minutes to get from number 15! I’ve just had my second lot of faulty goods delivered and although the engineer reported the fault I’m having to call you! This service is disgusting and I would never use or recommend Harvey’s”
“Absolute rubbish! Ordered sofa back in June. No swatch to look at so ordered per picture on the website and sales persons’s words. Delivery team contacted me on time but couldn’t deliver as there was outstanding unpaid balance for an extra insurance product which I said I didn’t want and was promised on a number of occasions by a sales lady that she would take it off but she never did. After hours on the phone to delivery team and customer services who by the way were zero help, 4 different people swore to call me back and never did. Promised twice that the manager will call me within 72 hrs and they never did. Constant lies!!!! And here we go, they finally delivered our grey sofa which came all nicely packaged, quickly put together but only it is Not grey as we ordered, it is Dark Green! Here we go again, another dispute with them, Customer services lines are down for 2 days now!! Honestly sick and tired, why customers even have to put up with retailers like that?? Lies lies and nothing but lies. 12/09/19 today, contacted the store who once again promised to call me on Saturday...
Dear Harveys headquarters, if anyone actually there reading this and taking their customers seriously and actually has a slight clue what the key FCA principle of TCF treating customers fairly is - Please take ownership and get this resolved ASAP! if this not sorted and I don’t get a long promised call from a manager with resolution, I will have to contact furniture ombudsman and finance provider to cancel and exercise my rights under CCA act.”
“Collected 4 chairs from Harveys on 19/8/19 and when putting them together the bolts were too big and split one of the chair legs. I have not heard from them and it is now over 3 weeks and their customer complaints extension number is 'unobtainable'.
Customer service is rubbish if you have a problem - my order number is A6971913”
“Do not buy from this company. Well unless you want your pants pulled down. I recently had a 3 seater sofa, 2 seater sofa and dining room table with 6 chairs. Every part of my furniture was damaged which isn't surprising when it was delivered in such a way i was shocked when i reviewed the footage back on my cctv. The delivery drivers dropped the boxes off the back of lorry which had my sofa and dining room chairs inside. i sent this footage to harvey's and said they would look into the matter. They also damaged my walls which again they said they would look into. i sent the pictures of the damage and they arranged for a second delivery for the dining room set and a furniture specialist to look at the sofa. The furniture specialist filed a report all 8 feet were damaged and we would have to wait for them to come in from abroad. The second delivery never showed up after we waited in all day and i confirmed in the morning that the delivery was out for that day. Again we were told this would be looked into. We had the second delivery rescheduled and had to wait in again. The table and chairs turned up and again different delivery drivers had damaged another wall which they tried to ignore until we brought it to their attention. once unpacking there was damage to the table and damage to one chair by this point i had had enough. I contacted `Harveys customer service again and was told pictures weren't good enough so had to send again, they offered me £150 allowance to keep the damaged items. I asked the to put on hold until full complaint resolved. I spoke to an advisor today who told me public liability have sent me a letter but can't disclose what resolution is to damage to property and as far as they are concerned no further action required as i had been offered £150 compensation. I was totally disgusted and insulted considering i was going to accept £150 to keep the items not compensation for the sheer ignorance and incapability of Harveys customer service. I asked who i can escalate this to and one person says take us to court and another advised me to seek 3rd party advice. Spent nearly £4000 to receive service like this. Every time i asked to speak to a manager they said no there is no reason to as they are trained to deal with every situation. They have done a poor job of that. This has now been passed to watchdog and the financial ombudsmen for investigation. What an insult trying to palm me off with an allowance to keep as compensation”
“Bought leather recliner sofa feb 2017 it has gone flat on one side of the seat and can feel metal bar when recliner is up.phoned customer service twice yesterday and was 17 th and 19th so asked for callback !! Still waiting rang today and eventually got through and was told as it was more than a year old I would have to pay £48.50 for an independent company which they recommend to get a report to say it was a manufacturing fault before they would consider anything if that wasn’t the fault they would do nothing,.
They have got to be the worst company in the world shoddy furniture and a non existent customer service dept”
“Went to look at corner sofa and saw a nice one. Price tag was £1468 which we thought was ok. On looking at the small print on price tag this was the price of you bought it with another item the price if bought on its own was £ 2400!! Asked the salesman who said “do u not want to buy a chair?”. Well no we just want to buy the sofa. Told us that he had found a way to blip the system that if we bought a set of gliders for £4 we could have sofa for £1468! We decided that we would do this but he explained the systems were down and we couldn’t leave a deposit that day but if we came back next day it would be working! Went over to his desk so he could take all the details down. We asked about delivery and he said it was £69 and we asked if he would waive that but he said he couldn’t! Went to try and sell us insurance which we said we were interested in so he then went on to say that he would give us 10% off the sofa being £146! This being double of what the delivery was!!!! We left the shop as we just had a bad feeling and went to another store got a sofa for price on ticket (no hidden wording) and fore delivery!!!”
“I am generally very understanding and considerate to the fact that issues arise with delivery and product quality. I also allow for these problems to be rectified and am aware that thing take a bit of time to organise. Unfortunately I feel the need to leave this review (never left a bad review in my life). Harvey's customer service, product quality and delivery service is nothing short of a disgrace. After purchasing two products from store to the value of approx £4,000 their delivery dates were a mess between failed deliveries and not being contacted regarding deliveries. The dining table arrived broken, called into store as mainland Customer service was as useful as a chocolate fireguard. The salesman actually told us he was leaving as was fed up listening to customer complaints, having to sell poor quality produts and being forced to upsell ridiculous extras, all after we had paid in full for both items. So 2nd table arrived also broken, I tried to refuse delivery which I was told I can't do as they were had no space in lorry. Weeks later after another day booked off work for scheduled collection they don't show AGAIN!!. Also, still waiting on call regarding compensation for 3 days lost off work and price promise guarantee. This company is an absolute shambles with absolutely no customer values whatsoever. I would 100% recommend a wide berth when considering purchasing any furniture from this company and if you do good luck if you ever have any issues as I can guarantee the frustration will be sure to put you off ever doing so again.”
“Bought a 3 piece suite from Harvey's and when delivered was damaged, they sent a technician out who said it needed a new sleeve but would take 3 months, when it came it was the wrong colour. We were advised to go back to the store and deselect which we did, another 3 months wait and when that arrived it was a completely different colour to what we ordered. We were then told the colour we wanted wasn't available in that suite and to go back and deselect. Again we went to the store and ordered a leather 3 piece suite and waited a further 3 months. When that arrived there was a large gap on the three seater soafa, we contacted Harvey's who sent a technician out to inspect. We then had to wait for the report which we were told was a fault and a technician would come to repair. After almost 18months from we first ordered, all the hassle and waiting we have now been informed by another technician that it's not leather, and the product we were given for cleaning it shouldn't be used. I would never buy from Harvey's again and would strongly recommend others to stay clear of them.”
“Bought a recliner chair for invalid mother , had a problem with motor drive, a company as big as Harveys don’t hold any stock, they ordered the part from China, the engineer looked at the chair approximately 10 weeks ago ,they still don’t know when the part is due to arrive , absolutely ridiculous I’d never ever buy anything off Harvey’s again”
“Damaged table delivered twice. Delivery men refused to put it up or check it although we had paid for them to do this. Two damaged tables and we can't get a refund until they pick it up and they can't tell us when they are going to pick it up..... dreadful quality, delivery drivers dreadful, put the phone down on me.”
