“Had to pay for the inspection to prove that the fault was manufacturing, when it was confirmed suddenly a 2nd inspection was required. When that said the same suddenly no-one would speak to me due to data protection dispite many other calls. Once I finally got a customer advisor that would discuss it she said the service I'd had was bad and offered a good will gesture once it was all fixed. After weeks of calls and letters it finally was. Thought the last kick in the face was the massive broken mechanism dumped in the corner of my lounge that I can nor lift or dispose of but no no!! I rang to night and was told that the good will gesture has to be knocked off my remaining finance. Dispite the fact I was told that Harvey's have no dealings with the finance company once the sales gone through (that's when I threatened to stop paying 🤔🤔)
If all other furniture company's close tomorrow I'll buy second hand or sit on milk creates rather then buy from harvey's again”
“Bought to sofas, both delivered with faults, replacements were ordered and only one sofa was delivered , again with faults, Harvey's refuse to inspect faulty sofa until the 2nd one is delivered, I am terminately ill and now have nothing to sit on and Harvey's customer service are totally disinterested, AVOID AT ALL COSTS”
“I bought the Guvnor recliner chair from Harveys last year and while it is comfortable it is totally unstable and tips very easily. This product is dangerous and I would not recommend.”
“Please Avoid this company. You don’t get what you see in the showroom you get a cheap faulty imitation and months of lies, stress and hassle that you done need not to mention the hard earned cash you loose. All liars. Don’t know how they’re still trading. Please check Facebook complaints page for Harvey’s, updates every day from people suffering at the hands of this awful company.”
“Avoid this company it's a shame no one is helping me and such anig company they can theif people how disgraceful is this no one is doing anything they lie lie and lie”
“DO NOT SHOP AT Harvey’s . I have been totally ripped off and still left with a faulty sofa ÂŁ1,000s out of pocket . 87 emails and 60 phone calls . They have a shocking customer service and I’m astounded from reviews that this company still exists . Just Avoid for your mental health !”
“Ordered 2 sofas and foot stool. Salesroom experience was very good. Delivered when expected which seems I was extremely lucky looking at other reviews. 2 large cushions which make up the back of one of the sofas were the wrong colour. Phoned and visited store but basically told they had ordered them correctly so not their problem and would need to contact customer services. Eventually got to speak with someone sent photos. No other reply and couldn't get to speak to anyone who could tell me it would be rectified. Only way to make contact was through twitter page. Told it could take up to 3 months to fulfill my correct order. Beware when you leave that showroom you are doomed!!”
“Don,t go near this company rubbish quality products terrible customer service terrible insurance not worth the bother do not buy warrantys from then you do not get what you pay for .”
“bought a vixon3 seater sofa arrived sept after 3 months folds on the leather seat not natural leather creases previously have had 2 leather sofas in past 30 years and were never in that condition 2 visits and told no faulty found !!! POOR customer service not interested told to get an independent upholsterer out at my own expenses DO NOT BUY !!!”
“Paid ÂŁ2500 for a leather sofa. The order was wrong but eventually sorted. Leather had several marks on it vey quickly. After the third attempt to fix it the man tried to say it was our fault for having pets even though they aren’t allowed on our furniture. They refused to come out after the year’s warranty even though they knew there had been several issues with the leather quality. Now the sofa has completely given way and we are sat on the floor! Never buy from them, shocking service and sofas are rubbish!”
“Double check what you order on paper .WRONG sofa typed in .Got to pay a extra ÂŁ541 for sofa to be exchanged to one we originally ordered. Customer service is disgraceful this was there error we should not have to
Pay extra for exchanges & delivery!!! Never will I step in this shop again or
RECOMMEND!!”
“I purchased 2 leather sofas from the "Islington" range, and I paid by debit card. On arrival the sofas were as hard as rock, not at all on the comfort level of the ones in the showroom. I went back to the shop to complain and was told they couldnt do anything and I had to contact customer services. Harveys sent a technician to "assess the damage" (there was no damage) and was told that someone from customer services would contact me.
After 3 weeks still no contact from them, I tried numerous times to contact them myself by phone and email to no avail, (long queues and no reply to emails) so I returned to the shop and the assistant managed to contact customer services only to be told that I had to write to head office and that they would probably require me to get my own independent surveyor at my own cost and I could take it to the furniture Ombudsman. I am now stuck with these sofas to avoid the long delay in doing this and all the time consuming/fobbing off advice from Customer Services.
I'm writing this review to warn people of the perils of paying by cash/debit card. Had I bought them on credit I may have had a 14 day cooling off period
(In consumer rights legislation and practice, a cooling-off period is a period of time following a purchase when the purchaser may choose to cancel a purchase, and return goods which have been supplied, for any reason, and obtain a full refund)”
“Appalled that Harvey's were not able to offer a refund for a product we bought when the previous day the shop keeper said that we would be able to. Awful customer service from Harvey's in birstall, leeds”
“Just want to update my review from the 13th December,
Harvey’s tell lies,they said they tried to ring us to discuss about our complaint,the morning in question we was in all morning and now days you can tell if somebody has rang.
Also they said they were sorry about the information they gave us but it was company policy which they could not override.
We are taking that to mean it’s ok to con people out of insurance they don’t need and do nothing about faulty goods.”
“Order was placed on 2nd November for a table and 6 chairs. Was given a delivery date of 6th Dec. They called me on the day to advise my table was smashed in transit. Took a day off work for this delivery too Rebooked delivery for 14th dec. this ordered was never placed correctly so waited in for them to come AGAIN only to be told the order was not coming. Rang customer services who were appalling and advised would rebook delivery again (3rd time lucky). My table finally arrived on Christmas Eve. Will never book with Harvey’s Furniture again. Shocking service. I wouldn’t give Harvey’s one star but there is no other option.”
“I put a single star because there is no option for anything, the worst service ever seen, I asked for my dining table with 6 chairs, I also asked for my coffee table, I had the delivery scheduled for December 19, after 3 weeks I They call saying that they will not take my order even having received the message that the delivery was going to be made, then I receive a call saying that it will not be delivered but they do not say the reason why it will not be delivered, my husband and I have bought a house and we wanted everything new for Christmas because my whole family was coming (from another country) but unfortunately we did not receive the table, we have called, sent email everywhere and nobody says anything, when I called the first time they said the delivery would be for 30 , after not having delivered on the 19th and now I call again and he tells me that the delivery will be for January 3 and I bought all day December 2. Horrible service and very rude workers. I will never buy anything again. People who want to buy something before doing so please advise reading the comments before.”
“Absolutely disgusted with Harvey’s placed order months ago and was told ten week wait and granteed Christmas delivery paid ÂŁ75 delivery fee and half of the cost of a ÂŁ2000 sofa upfront, to be told the sofa is delayed and won’t be delivered till the 31st December, which means nothing to sit on all over Christmas, my disabled mum will have no where to sit whilst visiting us, I’m absolutely furious I want to cancel my order and go to dfs but as I’ve paid so much up front I’m worried I won’t get my money back from these thieves!!!!”
“Apart from the sales process everything else about Harvey’s was absolutely disgraceful. We had to wait a lot longer than was advised for the suite. It was delivered by an extremely rude man and we discovered two of the chairs were damaged. They made it difficult to return the suite and the Harvey’s man in Torquay who was dealing with it said our concerns about collection were “irrelevant”. Harvey’s generally just didn’t seem to care. Needless to say we will NEVER use them again.”
