Habitat Reviews

2.95 Rating 19 Reviews
47% of reviewers recommend Habitat
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Popular Questions:

Delivery

How does Habitat deliver?

Customer Service

How can I contact Habitat?
Visit Website

Phone:
0844 499 4686

Email:
customerservices@habitat.co.uk

Location:
Habitat Retail Ltd, 489 499 Avebury Boulevard

Categories:
Home & Garden
Furniture
Home & Garden
Furniture

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
Customer Service
communication channels
Email, Telephone
"Very good service, fast and efficient delivery with great delivery men who helped bring the products upstairs!"
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Posted 1 year ago
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"I ordered a range of kitchen utensils and the quality and colour were everything I was looking for. They put the finishing touches to my new kitchen."
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Posted 1 year ago
"using a discount code I got the clock ive always wanted. quick delivery too."
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Posted 1 year ago
"I ordered a Jessie wide oak leaning bookcase and two Grande lampshades (black/copper medium). Both were delivered together as expected and with no in-transit damage. The Jessie leaning bookcase was easy to put together, with clear instructions and all fixtures and tools required provided. The uprights are made of solid oak, and the shelves mostly of oak veneered panels, although you would be hard-pressed to see the difference, as pieces of end-grain solid oak are used in the shelves to disguise the fact that they are otherwise made of veneered panels. The Grande lampshades come with plastic inserts in the metal fitting so can be attached to standard UK lamp fittings. They are well made, with tidy joints where the black cloth outer cover meets, and look very smart in the black/copper combination."
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Posted 1 year ago
"Habitat never disappoint. The style and quality of their products is excellent. I recently need an item replacing and their customer service department couldn't have been more helpful in arranging this for me. Great effort Habitat!"
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Posted 1 year ago
"Hi Im from MALTA received my order in a few days, apart that I enquired some information about an item and Paul was kind enough to answer my to my queries instantly . A superb service, I would certainly highly recommend HAB."
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Posted 1 year ago
"Easy to Oder; arrived promptly well packaged"
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Posted 2 years ago
"Parcel delivered on time and well packaged. Never had any problems with Habitat."
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Posted 2 years ago
"Great quality, easy to order and prompt delivery!"
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Posted 2 years ago
"Habitat is good for smaller items like cushions, lamps, kitchenware, but their more expensive items seem to be of very poor quality. I purchased a bed from them which started to collapse after only 3 years. When I emailed them to see what they could do, they told me to pay for an independent furniture specialist to write a report on the cause of the fault. This cost £54 and despite the engineer telling me something should have bene built in to the bed to stop the fault, they said the report found it was not a manufacturing fault causing the bed to collapse. Their products are clearly not built to be sustainable. I would imagine a bed to last at least 10 years but with Habitat I only got 3. They apologised that the item was faulty, but refused to compensate me in anyway. I twice requested that they call me to discuss the matter (as it says you are welcome to do at the bottom of their emails) but they just kept emailing me to say the matter was closed. Genuinely the worst customer service experience I have ever encountered. I will never ever shop with Habitat again."
Helpful Report
Posted 1 year ago
"Having ordered & paid for a delivery of items, I believed & counted on the 3-5 working day delivery promise. By day 5 still no info or contact from Habitat. After two conversations with their 'customer services' I was told my items would be a further 3 days before delivery. They were still at the depot & NO attempt was made to inform me of this delay. Two items were a birthday gift & so extremely disappointed as would not be here on time. Poor communication. Operators I spoke to seemed uninterested & oblivious to my concern."
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Posted 1 year ago
"NO STARS! I made the mistake of purchasing 2 Seeley throws online. Awful quality - they have shed so much fluff it had triggered my son's asthma and is all over the house. We simply can't use them. They really aren't worth the money, so I asked for a refund, but Habitat are refusing because of their 14 day policy. I have been fobbed off by customer services too, having been dealt with by 4 different people, who simply repeat the same standard responses. The issue of a substandard product simply isn't being taken seriously. No doubt, this review (like others on Trustpilot) will trigger another robot response from Habitat. Never buying from them again!"
Helpful Report
Posted 2 weeks ago
"Extraordinarily poor experience. Bought 2 items. Both poor quality. Trying to return items in a complete nightmare. Only accept courier collection for internet bought items & expected to wait in for courier for up to 13hours. Yodel contacted & blame habitat for not allowing details to be given & habitat staff blame yodel. This is a complete shambles in this day & age when you can get an 1hr window for delivery on tracked vehicles. Never am I going to purchase from habitat again. My advice, steer clear from habitat online ordering unless you want nothing but hassle."
Helpful Report
Posted 3 months ago
"Extraordinarily poor experience. Bought 2 items. Both poor quality. Trying to return items in a complete nightmare. Only accept courier collection for internet bought items & expected to wait in for courier for up to 13hours. Yodel contacted & blame habitat for not allowing details to be given & habitat staff blame yodel. This is a complete shambles in this day & age when you can get an 1hr window for delivery on tracked vehicles. Never am I going to purchase from habitat again. My advice, steer clear from habitat online ordering unless you want nothing but hassle."
Helpful Report
Posted 3 months ago
"Damaged goods, late delivery and now they are refusing to replace/ fix it. Awful."
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Posted 3 months ago
"Hi. Ordered a chest of drawers. Arrived in two badly broken boxes. You could see looking into one box that the pieces were badly damaged, bits of veneer were falling out as they carried it. Box was collected from the depot in that condition yet they still delivered it. No compensation, no apology. Waiting a week for my refund. Wont order from them again."
Helpful Report
Posted 4 months ago
"We ordered a sofa bed and a foot stool both Grey on 24.03.19. We waited about 8 weeks before i had a emailing confirming a date to deliver. We were very excited and booked in for a Sat delivery 10.05.19. At this point everything went down hill. Panther (delivery company) marked off our delivery as signed and delivered 30mins before they even arriving at our front door. The two guys was unbelievable rude and was not there to give me a level of confidence when they arrived. When they pulled the sofa out onto the tail lift i asked the guy what colour is that, he replied "BROWN" to my utter shock the sofa was the WRONG colour. Panter took the sofa back and returned it to their van. We rang Habitat's customer service straight away and all they can say was they needed to investigate the situation. Three days in and still no resolution, customer service said worse case is that they had manufacture the wrong colour and will need to start the order again........so another 8-10weeks wait. VERY POOR SERVICE. Awaiting resolution to this massive problem."
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Posted 5 months ago
"I bought a bed for £425 and it broke within 3 months. The engineer they sent stated it was not a manufacturing fault however the upright wooden support underneath the bed was the flimsiest piece of material I've ever encountered. Exceptionally poor quality and even worse customer service."
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Posted 5 months ago
"Damaged goods delivered time and time again - Habitat - get a grip!!"
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Posted 1 year ago
Habitat is rated 2.95 based on 19 reviews