Habitat Reviews

4.08 Rating 12 Reviews
75% of reviewers recommend Habitat
376 Review Views (past 24 hours)
9PM - 11PM
40 Review Views
11PM - 1AM
17 Review Views
1AM - 3AM
21 Review Views
3AM - 5AM
0 Review Views
5AM - 7AM
17 Review Views
7AM - 9AM
41 Review Views
9AM - 11AM
40 Review Views
11AM - 1PM
40 Review Views
1PM - 3PM
38 Review Views
3PM - 5PM
36 Review Views
5PM - 7PM
42 Review Views
7PM - 9PM
44 Review Views
9PM
9PM

Popular Questions:

Delivery

How does Habitat deliver?

Customer Service

How can I contact Habitat?
Visit Website

Phone:
0844 499 4686

Email:
customerservices@habitat.co.uk

Location:
Habitat Retail Ltd, 489 499 Avebury Boulevard

Categories:
Home & Garden
Furniture
Home & Garden
Furniture

Are you a business owner?
See Business Solutions

Write Your review

Tell us how Habitat made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier
delivery methods
Customer Service
Email
communication channels
"Habitat is good for smaller items like cushions, lamps, kitchenware, but their more expensive items seem to be of very poor quality. I purchased a bed from them which started to collapse after only 3 years. When I emailed them to see what they could do, they told me to pay for an independent furniture specialist to write a report on the cause of the fault. This cost £54 and despite the engineer telling me something should have bene built in to the bed to stop the fault, they said the report found it was not a manufacturing fault causing the bed to collapse. Their products are clearly not built to be sustainable. I would imagine a bed to last at least 10 years but with Habitat I only got 3. They apologised that the item was faulty, but refused to compensate me in anyway. I twice requested that they call me to discuss the matter (as it says you are welcome to do at the bottom of their emails) but they just kept emailing me to say the matter was closed. Genuinely the worst customer service experience I have ever encountered. I will never ever shop with Habitat again."
Helpful Report
Posted 4 months ago
Are you Habitat? Gain access to your dashboard so you can reply to this review. Free Access
"Having ordered & paid for a delivery of items, I believed & counted on the 3-5 working day delivery promise. By day 5 still no info or contact from Habitat. After two conversations with their 'customer services' I was told my items would be a further 3 days before delivery. They were still at the depot & NO attempt was made to inform me of this delay. Two items were a birthday gift & so extremely disappointed as would not be here on time. Poor communication. Operators I spoke to seemed uninterested & oblivious to my concern."
Helpful Report
Posted 7 months ago
Habitat is rated 4.08 based on 12 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support