Habitat Reviews

2.34 Rating 32 Reviews
31 %
of reviewers recommend Habitat
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
Customer Service
communication channels
Email, Telephone
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Phone:

0844 499 4686

Email:

customerservices@habitat.co.uk

Location:

Habitat Retail Ltd, 489 499 Avebury Boulevard

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Customer service experience and lack of assitance was disappointing. Sort out your 'out of stock' email system as it doesn't work and has led me to leave reviews and speak to your team on 3 occasions including FB chat and telephone. None of which were able to offer an explanation, help or compensation/incentive to shop with you in the future.
Helpful Report
Posted 1 day ago
I recently ordered a 3 seater Askem sofa from Habitat. The sofa is lovely but the seats have turned out to be much deeper that I thought they would be and getting off the sofa if difficult. I have called Habitat to try to get back cushions made in the same fabric to make the seat less deep. They could not find any way in which to help, ie would not contact the manufacturer to ask them to make the cushions, would not try to source the same fabric so I could have my own cushions made. In short once they have sold the sofa they made no effort to assist me to make it more comfortable or usable. The 'cant' do attitude was very disappointing.
Helpful Report
Posted 4 days ago
Received email to say item delivered to the nearest pick up Hermes shop that appeared on checkout for click and collect. Tracked it ....delivered and signed for at shop. Went to shop to pick up said they dont accept from Hermes. Rang Habitat .....no one picking up. What do I do now? A waste of my time and still no item. Rang Hermes....crazily bad customer services from both.
Helpful Report
Posted 1 week ago
Yet another example of poor dealings with customers over faulty goods. In summary (as the complaints procedure has been prolonged): 1. 2 suede panels of a TUX red pouffe tore spontaneously 13 months after purchase 2. Habitat was contacted in good faith 3. Consumer law was quoted at us (of which we were aware and acknowledge) 4. We were informed to obtain an independent report (at our expense) We decided that further expense, time and inconvenience was not warranted. We have had a year's use of a pouffe at the cost of £146.25!! and received a poor customer service.
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Posted 1 month ago
Returns policy is pathetic. Don't buy anything from here more than 14 days before giving it as a gift because you won't be able to return, exchange or get a credit note. One of the plates was faulty and the customer service couldn't of been less helpful. Wasted nearly £100. Won't be buying from ever again. Merry Christmas
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Posted 1 month ago
Delivery not within 3-6 days and still waiting!
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Posted 1 month ago
Appalling when delivery goes wrong. I paid £140 to habitat several weeks ago - to hear nothing, I then chased delivery, was given a date - nothing arrived, I chased again and said i would like a refund - they wont refund until the matter is sorted with their 3rd party carrier !! Appalling - that is for them to sort out, my contract for a delivered purchase is with Habitat not an unnamed third party.
Helpful Report
Posted 2 months ago
I have had the worst on line shopping experience ever! 1. My Items were not sent Per the order date of 3-5 days 2. I receive an email after they should have arrived stating they will be late 3. I ask them to cancel order 4. Some items arrive 5. Sofa arrives damaged ( see photos, the marks do not come off) 6. The rest of the items arrive even later than the late warning stated. 7. I do a contact form to have the lights returned, they arrived so late I no longer needed them as had to have them for the electrician to fit, so by the time I got the lights other lights had been ordered from another company, fitted and working! 8. The Return order is not collected 9. I email and get automated response stating someone will reply, this does not happen. 10. I call. Helpful man offers £37 for damaged sofa and collection of my lights. Also offers to send me pads for the chairs that were missing pads 11. Lights are not collected 12. I Facebook message and get a reply, looks like it will all resolve and collection will be made 13. No collection 14. Contact again and told that it’s with the courier and not habitats problem. I have text stating the collection will happen Monday, that is 2 days ago. 15. Still NO DATE FOR COLLECTION 16. Habitat have £625 of my money and I have lights I do not want. 17. Until this point I have not posted anything about them but it has now reached the point where I have been told they will not accept the items back if I get them couriered to them and I can not get the money back. I am sure this is against retails laws. 18. I WILL NEVER USE THIS COMPANY AGAIN
Helpful Report
Posted 2 months ago
BED BROKEN AFTER A FEW DAYS - manufacturing defect and late delivery First, we had some issues with the delivery. Habitat did not show up on the delivery day and we waited a full day waiting for the delivery. On the evening we received a call and had to re-arrange delivery several days later. No apologies received. When delivery happened, the driver did not take the bed to the third floor so we had to pick it ourselves downstairs. Beware. Then the main problem. The bed has a leg under in the middle which did not last more than one day. Although no abnormal use of it. It is really a combination of poor design (cheaper material used than the remaining of the bed, one thin leg used instead of 2 or larger leg...) and manufacturing quality/defect. As a result we had to contact customer service who sent an engineer inspect the leg. The engineer agreed that there was an issue with manufacturing. Habit came back to us a few days later explaining that the damage was not due a manufacturing fault but due to a movement in the bed on a laminate floor and as result would reject the claim. No further action from their side. We are now left with a bed that gives us back pain and terrible sleep and it has been a month. I also need to mention that we found the same exact issue in a Habitat shop that exhibited the same defect. The staff did not seem surprised about our finding and the bed was on carpet! I am happy to share the pics with whoever is interested, one of the pictures is hilarious. I have now requested replacement of the bed or refund and waiting
Helpful Report
Posted 2 months ago
AVOID this company....sold three me three beds with a design fault (which only materialises over time). When you discover it they then try and and take the majority of your refund by “wear and tear” even though you can’t use them! Awful customer service‬
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Posted 2 months ago
NO STARS! I made the mistake of purchasing 2 Seeley throws online. Awful quality - they have shed so much fluff it had triggered my son's asthma and is all over the house. We simply can't use them. They really aren't worth the money, so I asked for a refund, but Habitat are refusing because of their 14 day policy. I have been fobbed off by customer services too, having been dealt with by 4 different people, who simply repeat the same standard responses. The issue of a substandard product simply isn't being taken seriously. No doubt, this review (like others on Trustpilot) will trigger another robot response from Habitat. Never buying from them again!
1 Helpful Report
Posted 4 months ago
Extraordinarily poor experience. Bought 2 items. Both poor quality. Trying to return items in a complete nightmare. Only accept courier collection for internet bought items & expected to wait in for courier for up to 13hours. Yodel contacted & blame habitat for not allowing details to be given & habitat staff blame yodel. This is a complete shambles in this day & age when you can get an 1hr window for delivery on tracked vehicles. Never am I going to purchase from habitat again. My advice, steer clear from habitat online ordering unless you want nothing but hassle.
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Posted 7 months ago
Extraordinarily poor experience. Bought 2 items. Both poor quality. Trying to return items in a complete nightmare. Only accept courier collection for internet bought items & expected to wait in for courier for up to 13hours. Yodel contacted & blame habitat for not allowing details to be given & habitat staff blame yodel. This is a complete shambles in this day & age when you can get an 1hr window for delivery on tracked vehicles. Never am I going to purchase from habitat again. My advice, steer clear from habitat online ordering unless you want nothing but hassle.
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Posted 7 months ago
Damaged goods, late delivery and now they are refusing to replace/ fix it. Awful.
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Posted 7 months ago
Hi. Ordered a chest of drawers. Arrived in two badly broken boxes. You could see looking into one box that the pieces were badly damaged, bits of veneer were falling out as they carried it. Box was collected from the depot in that condition yet they still delivered it. No compensation, no apology. Waiting a week for my refund. Wont order from them again.
Helpful Report
Posted 8 months ago
We ordered a sofa bed and a foot stool both Grey on 24.03.19. We waited about 8 weeks before i had a emailing confirming a date to deliver. We were very excited and booked in for a Sat delivery 10.05.19. At this point everything went down hill. Panther (delivery company) marked off our delivery as signed and delivered 30mins before they even arriving at our front door. The two guys was unbelievable rude and was not there to give me a level of confidence when they arrived. When they pulled the sofa out onto the tail lift i asked the guy what colour is that, he replied "BROWN" to my utter shock the sofa was the WRONG colour. Panter took the sofa back and returned it to their van. We rang Habitat's customer service straight away and all they can say was they needed to investigate the situation. Three days in and still no resolution, customer service said worse case is that they had manufacture the wrong colour and will need to start the order again........so another 8-10weeks wait. VERY POOR SERVICE. Awaiting resolution to this massive problem.
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Posted 9 months ago
I bought a bed for £425 and it broke within 3 months. The engineer they sent stated it was not a manufacturing fault however the upright wooden support underneath the bed was the flimsiest piece of material I've ever encountered. Exceptionally poor quality and even worse customer service.
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Posted 9 months ago
Damaged goods delivered time and time again - Habitat - get a grip!!
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Posted 1 year ago
Habitat is rated 2.34 based on 32 reviews