Habitat Reviews

2.95 Rating 19 Reviews
47% of reviewers recommend Habitat
435 Review Views (past 24 hours)
00AM - 2AM
21 Review Views
2AM - 4AM
17 Review Views
4AM - 6AM
42 Review Views
6AM - 8AM
36 Review Views
8AM - 10AM
40 Review Views
10AM - 12PM
45 Review Views
12PM - 2PM
42 Review Views
2PM - 4PM
37 Review Views
4PM - 6PM
41 Review Views
6PM - 8PM
34 Review Views
8PM - 10PM
41 Review Views
10PM - 12AM
39 Review Views
00AM
12AM

Popular Questions:

Delivery

How does Habitat deliver?

Customer Service

How can I contact Habitat?
Visit Website

Phone:
0844 499 4686

Email:
customerservices@habitat.co.uk

Location:
Habitat Retail Ltd, 489 499 Avebury Boulevard

Categories:
Home & Garden
Furniture
Home & Garden
Furniture

Are you a business owner?
Click Here

Write Your review

Tell us how Habitat made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
Customer Service
communication channels
Email, Telephone
"NO STARS! I made the mistake of purchasing 2 Seeley throws online. Awful quality - they have shed so much fluff it had triggered my son's asthma and is all over the house. We simply can't use them. They really aren't worth the money, so I asked for a refund, but Habitat are refusing because of their 14 day policy. I have been fobbed off by customer services too, having been dealt with by 4 different people, who simply repeat the same standard responses. The issue of a substandard product simply isn't being taken seriously. No doubt, this review (like others on Trustpilot) will trigger another robot response from Habitat. Never buying from them again!"
Helpful Report
Posted 2 weeks ago
Are you Habitat? Gain access to your dashboard so you can reply to this review. Get Access
"Extraordinarily poor experience. Bought 2 items. Both poor quality. Trying to return items in a complete nightmare. Only accept courier collection for internet bought items & expected to wait in for courier for up to 13hours. Yodel contacted & blame habitat for not allowing details to be given & habitat staff blame yodel. This is a complete shambles in this day & age when you can get an 1hr window for delivery on tracked vehicles. Never am I going to purchase from habitat again. My advice, steer clear from habitat online ordering unless you want nothing but hassle."
Helpful Report
Posted 3 months ago
"Extraordinarily poor experience. Bought 2 items. Both poor quality. Trying to return items in a complete nightmare. Only accept courier collection for internet bought items & expected to wait in for courier for up to 13hours. Yodel contacted & blame habitat for not allowing details to be given & habitat staff blame yodel. This is a complete shambles in this day & age when you can get an 1hr window for delivery on tracked vehicles. Never am I going to purchase from habitat again. My advice, steer clear from habitat online ordering unless you want nothing but hassle."
Helpful Report
Posted 3 months ago
"Damaged goods, late delivery and now they are refusing to replace/ fix it. Awful."
Helpful Report
Posted 3 months ago
"Hi. Ordered a chest of drawers. Arrived in two badly broken boxes. You could see looking into one box that the pieces were badly damaged, bits of veneer were falling out as they carried it. Box was collected from the depot in that condition yet they still delivered it. No compensation, no apology. Waiting a week for my refund. Wont order from them again."
Helpful Report
Posted 4 months ago
"We ordered a sofa bed and a foot stool both Grey on 24.03.19. We waited about 8 weeks before i had a emailing confirming a date to deliver. We were very excited and booked in for a Sat delivery 10.05.19. At this point everything went down hill. Panther (delivery company) marked off our delivery as signed and delivered 30mins before they even arriving at our front door. The two guys was unbelievable rude and was not there to give me a level of confidence when they arrived. When they pulled the sofa out onto the tail lift i asked the guy what colour is that, he replied "BROWN" to my utter shock the sofa was the WRONG colour. Panter took the sofa back and returned it to their van. We rang Habitat's customer service straight away and all they can say was they needed to investigate the situation. Three days in and still no resolution, customer service said worse case is that they had manufacture the wrong colour and will need to start the order again........so another 8-10weeks wait. VERY POOR SERVICE. Awaiting resolution to this massive problem."
Helpful Report
Posted 5 months ago
"I bought a bed for £425 and it broke within 3 months. The engineer they sent stated it was not a manufacturing fault however the upright wooden support underneath the bed was the flimsiest piece of material I've ever encountered. Exceptionally poor quality and even worse customer service."
Helpful Report
Posted 5 months ago
"Damaged goods delivered time and time again - Habitat - get a grip!!"
Helpful Report
Posted 1 year ago
Habitat is rated 2.95 based on 19 reviews