Habitat Reviews

3.06 Rating 18 Reviews
50% of reviewers recommend Habitat
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Popular Questions:

Delivery

How does Habitat deliver?

Customer Service

How can I contact Habitat?
Visit Website

Phone:
0844 499 4686

Email:
customerservices@habitat.co.uk

Location:
Habitat Retail Ltd, 489 499 Avebury Boulevard

Categories:
Home & Garden
Furniture
Home & Garden
Furniture

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Shipping & delivery
delivery methods
Courier
Customer Service
communication channels
Email, Telephone
"Extraordinarily poor experience. Bought 2 items. Both poor quality. Trying to return items in a complete nightmare. Only accept courier collection for internet bought items & expected to wait in for courier for up to 13hours. Yodel contacted & blame habitat for not allowing details to be given & habitat staff blame yodel. This is a complete shambles in this day & age when you can get an 1hr window for delivery on tracked vehicles. Never am I going to purchase from habitat again. My advice, steer clear from habitat online ordering unless you want nothing but hassle."
Posted 1 day ago
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"Extraordinarily poor experience. Bought 2 items. Both poor quality. Trying to return items in a complete nightmare. Only accept courier collection for internet bought items & expected to wait in for courier for up to 13hours. Yodel contacted & blame habitat for not allowing details to be given & habitat staff blame yodel. This is a complete shambles in this day & age when you can get an 1hr window for delivery on tracked vehicles. Never am I going to purchase from habitat again. My advice, steer clear from habitat online ordering unless you want nothing but hassle."
Posted 1 day ago
"Damaged goods, late delivery and now they are refusing to replace/ fix it. Awful."
Posted 3 weeks ago
"Hi. Ordered a chest of drawers. Arrived in two badly broken boxes. You could see looking into one box that the pieces were badly damaged, bits of veneer were falling out as they carried it. Box was collected from the depot in that condition yet they still delivered it. No compensation, no apology. Waiting a week for my refund. Wont order from them again."
Posted 1 month ago
"We ordered a sofa bed and a foot stool both Grey on 24.03.19. We waited about 8 weeks before i had a emailing confirming a date to deliver. We were very excited and booked in for a Sat delivery 10.05.19. At this point everything went down hill. Panther (delivery company) marked off our delivery as signed and delivered 30mins before they even arriving at our front door. The two guys was unbelievable rude and was not there to give me a level of confidence when they arrived. When they pulled the sofa out onto the tail lift i asked the guy what colour is that, he replied "BROWN" to my utter shock the sofa was the WRONG colour. Panter took the sofa back and returned it to their van. We rang Habitat's customer service straight away and all they can say was they needed to investigate the situation. Three days in and still no resolution, customer service said worse case is that they had manufacture the wrong colour and will need to start the order again........so another 8-10weeks wait. VERY POOR SERVICE. Awaiting resolution to this massive problem."
Posted 2 months ago
"I bought a bed for £425 and it broke within 3 months. The engineer they sent stated it was not a manufacturing fault however the upright wooden support underneath the bed was the flimsiest piece of material I've ever encountered. Exceptionally poor quality and even worse customer service."
Posted 2 months ago
"Damaged goods delivered time and time again - Habitat - get a grip!!"
Posted 11 months ago
Habitat is rated 3.06 based on 18 reviews

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