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Freemans Reviews

1.7 Rating 62 Reviews

15 %

of reviewers recommend Freemans

Company Reviews

1.7

Based on 62 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Read Freemans Reviews

About Freemans:

Freemans brings you a full range of womenswear, clothing for men and children as well as all you need for the home, top brand electricals, garden items and gifts. One of the best known names in home shopping in the UK.

Phone:

0844 556 4444

Location:

Freemans PLC Amberley St
Sheffield
S9 2FS

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Freemans 4 star review on 15th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order, when it came it was the wrong colour. I reordered my order only to stay in to wait for my parcel to be delivered for the second time. When it arrived it came the wrong colour yet again. I sent the first 1 back by evri shop, so when the second 1 came I sent it straight back with the courier. I've no acknowledgement if the first 1 has been received back yet either. Best part about it the colour they keep sending is not available to order. Not happy has I've waited in twice for the order only to be the wrong thing again.”

Posted 4 months ago

“Received the completely wrong order, I ordered a man’s hoody and a kids hoody came even though the invoice and my account says the men’s hoodie. I have been told a replacement is being sent I have asked for some sort of email or conformation of the right thing being sent but this is yet to happen. Shocking whoever packs the orders need to take more care.”

Posted 5 months ago

“My recent experience with Freeman.com has been nothing short of a nightmare. I ordered a high-value coffee machine with the expectation that it would be delivered within two days. However, the reality of the situation was a complete letdown. After waiting for three days, it became apparent that my order hadn't even been processed. Frustrated and disappointed, I decided to look elsewhere and found the same coffee machine available at a more affordable price. I promptly placed a new order and received it just two days later from a different vendor. At this point, I thought I could cancel my order with Freeman.com, which still hadn't seen any progress after three days. To my surprise, I was informed that the order had not been processed because they claimed not to have received payment. Ten days after the initial order was placed, I received the coffee machine. To add to the already frustrating situation, the payment had been taken from my account despite my cancellation request. Attempting to return the coffee machine has been an ordeal in itself. It has now been over three weeks, and Freeman.com seems incapable of processing the return. As a result, I'm left with no other option but to involve my credit card company to secure a refund. This experience is entirely unacceptable and has left me deeply dissatisfied with Freeman.com's services. My advice to anyone considering purchasing from them is twofold: Firstly, avoid buying from these people at all costs. Secondly, if, for some reason, you must order from them, use a credit card (not a debit card) to protect yourself, as their refund and return process is nothing short of a nightmare.”

Posted 5 months ago

“I have locked myself out my account. Trying to get someone to help has been hopeless. Lead a busy life they never call me at the time arrange there is no hope. This has been going on for 3weejs.”

Posted 9 months ago

“Your identity details are at risk here I needed to make a report to action fraud and is now in place an investigation. I received an overdue of payment by letter, i my name and on my home address, so somebody else opened an account in freemans with my details!! Never received an email from freemans, never bought anything from them, never opened an account, never made a payment transaction. How is that possible they have an account on my name? Who opened? Which terrible procedure they have in place to prevent identity theft, scams?? They must close immediately this account and cancel my details from them database. Date of experience: 21 April 2023”

Posted 11 months ago

“CHECK YOUR STOCK FREEMANS! Couldn't ask for a worse company to purchase from, 4 weeks have passed by, after ordering 3 cannisters for tea sugar and coffee was advised 3-5 days 3-5 days sailed by I was informed via email that their stockist was out of stock ( although showing was in stock ready for delivery!) And would be back in stock April 15th fast forward to April 19th still not delivery emailed yet again was told due back in stock May 15th now ! Ordered them else where and asked them to cancel and refund, a total joke of a company and would never ever use them again they dont even know what they have or don't have in stock and don't even know their months of the year! Jokers”

Posted 11 months ago

“Ordered a bed sheet on the 21st November and they has lost my order. Order has now been lost 4 times and they are not resolving this issue. Every time they keep taking money out and not sending order. So now I am out 4 times the price and still no item. This business is very unprofessional. I would not recommend risking spending any money on here.”

Posted 1 year ago

“I’m so happy with this rug, the quality is brilliant for the price and the colours go well together. Delivery took a while,and on the app it doesn’t give you any information when it’s dispatched or on its way, it just states “ processing” ! then it arrived without any notification, so the app needs sorting out, but I love the rug.”

Freemans 4 star review on 15th December 2022

Posted 1 year ago

“Poor, poor, poor.. I order an item for it to be received in time for Christmas. I chased the delay last week and was told there were issues with warehouse. Today ,I ma told it was deliver by Evri. When I questioned this, the advisor told me that their system shows it was delivered by Evri, but Evri's system shows not delivered. The story then changed again and I'm told itvhas not been sent. I requested a new item to be sent out but they're refusing as it needs to be escalated for investigation. CEO Ann Steer needs to sort out the poor customer service this company provides!”

Posted 1 year ago

“I have arranged a return twice. An item that I can not return through click and collect. I have waited all day for no one to turn up. When I phone freemans they tell me they can't give an estimated time for collection and say they will arrange another collection day! They said if I can't wait all day I could leave it in a safe place. As if I would trust them to collect from anywhere when they've already let me down twice”

Posted 1 year ago

“I placed my first order with Freemans on 10th November. The delivery was due between 12th and 14th November. The item was despatched on 11th November however the delivery hasn't been attempted in 13 days! Freemans are still refusing to refund me for the order and have said that I need to wait another 5 days before I can request a refund, even though it is clear that they do not know where my item is. I will never place an order with Freemans again. I managed to get through to customer service (to be told that they won't refund me) but it took multiple attempts as after going through the phone options, they just hang up on you when you first get through.”

Posted 1 year ago

“Very bad online shopping website. I placed my order 3 weeks ago but still waiting.Ridiculous customer service sometimes they hang up calls or they say we investigate and let you know but they never come back .never buy from them again. Avoid”

Posted 1 year ago

“I Closed my account months ago after receiving a letter claiming I was behind in payments which I was NOT, and this week they’ve put a default on my credit file for missed payment. Customer services are USELESS, shocking company I will be taking this further!! AVOID AVOID AVOID!!!!!”

Posted 1 year ago

“Very poor service. Ordered a fridge freezer and a washing machine order number 332352. Ringing all Last week to make sure order will be delivered on Thursday. Ring supplier on Thursday to find out that the fridge freezer is out of stock. Considering I was waiting over a week for it. Now I have another order a wash machine that I was told that it will be delivered Monday. And I received a email a 5.00 in the afternoon staying the washing machine is out of stock. Now why didn't know one till me this when I first ordered the items?Considering the supplier rung me up to arrange delivery! No communication with there suppliers. I had head office ring me last week about the fridge freezer. With just excuses. Poor service avoid. Unless your not in a rush for the items!”

Posted 1 year ago

“Next day delivery a joke won’t be delivered for over a week total mess needed for holiday so won’t be here if they do arrive appalling avoid”

Posted 1 year ago

“Delivery is none existed. They have change Delivery 3 times now I have been told won't receive them until 11 October but I will be on holiday then so they will be returned”

Posted 1 year ago

“Enticed by low prices on the Facebook pages ads that keep popping up, I ordered 2 items in August. I've spoken to goodness knows what country (line was SO bad) as I wanted them for a holiday this weekend. On the account it has said "processing" for over 2 weeks. I'm obviously not going to get them, but will I get the refund?? Reading all these reviews, I doubt it. Never again.”

Posted 1 year ago

“Ordered 3 dresses that I liked the look of online.When they arrived two of them were awful quality,badly stitched & didnt fit well either. The third item wasn't the dress I'd ordered. It was a woolly jumper which I sent back with the dresses for a full refund .I was given a refund with no problems.”

Posted 1 year ago

“Avoid this company like the plague for their unscrupulous behaviour June19 ordered and paid for item to be delivered next day No message no delivery I am disabled and unable to go to a shop. I needed the item for a journey this evening Jun21 0830 spoke to customer services. Person was very helpful Burt result was awful. I could not cancel until the company had made three attempts to deliver. This is gross buying and harassment to force me to spend money on a now unnecessary item. company happy To take advantage of my vulnerability, and indeed risk my house security by sending a delivery which cannot be received”

Posted 1 year ago

“Was buying a dress for my wife by chi chi £132 cross checked with official chi chi website bought for £64 freeman’s the benchmark for value since the 80s stealing of working class people On a budget”

Posted 1 year ago

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Freemans is rated 1.7 based on 62 reviews