FashionEyewear.co.uk Reviews

Name: FashionEyewear.co.uk
Rating: 2.65

2.7 Rating 237 Reviews

41 %

of reviewers recommend FashionEyewear.co.uk

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Phone:

0208 987 2400

Location:

426 Chiswick High Road, London United Kingdom
W4 5TF

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FashionEyewear.co.uk 1 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with my 2 pair of glasses. It did take a little longer, but prescription glasses need it to be mail to USA . I absolutely love my glasses and the price was lower than any other place. Thank you”

Helpful Report

Posted 10 months ago

“STAY AWAY from this fraudulent business. They will give numerous excuses on delay in shipping your paid order and your product will not arrive. I canceled my order after 3 weeks of excuses and was told I would receive a refund in 3-5 days. Never happened and they stopped responding to my numerous emails requesting refund status. I’m not out any money because my credit card refunded me immediately after I disputed charge and I also reported this business to the international FTC. This place needs to be shut down!!!!”

Helpful Report

Posted 10 months ago

“Extremely Disappointed - Misleading Product and Terrible Customer Service. I had high hopes for my recent purchase of transparent Ray-Ban prescription glasses (Order #70677), but my experience with the company has been nothing short of a nightmare. I spent a significant amount of money on these glasses, expecting a quality product and excellent customer service. However, I received the wrong pair of glasses, and my frustration began to mount from that point onward. Despite providing clear evidence of the error on their part, I have been met with exceptionally slow replies from the customer service team. It feels as though they are deliberately dragging their feet as the refund deadline approaches. Their responses have been unhelpful and devoid of any real effort to resolve the issue. It's disheartening to think that they may be attempting to withhold my hard-earned money. I am willing to send back the incorrect glasses they sent me, but I need a solid confirmation that I will indeed receive my money back. This mistake was certainly not on my end, yet the company seems intent on making it as difficult as possible for me to get the resolution I deserve.”

Helpful Report

Posted 11 months ago

“Mislead on my purchase. Ordered orange lenses, paid extra for orange lenses, was shipped brown ones. Hopeless customer service since I raised this issue. Will never go near this company again. If it looks too cheap to be real, there's a reason for it!”

Helpful Report

Posted 11 months ago

“My order was placed over 4 weeks ago, I have not received it. And when tracking my order it’s like the item has not shipped. This is really upsetting and when I send emails I’m told that you’re backed up. Not my fault you took my money, which you shouldn’t do until the merchandise is confirmed delivered. Bad business ethics. 🤨.”

Helpful Report

Posted 11 months ago

“Ordered 6 weeks ago, never received prescription glasses needed for my child. Getting the run around that they would be handed over to USPS "soon" but that was 10 days ago and NOTHING updated on tracking. FRAUD.”

Helpful Report

Posted 11 months ago

“This company took our money 2 months ago for my husbands eye glasses. I complained 2 weeks ago and they shot back a reply of some hokey-pokey BS that the glasses were in the review area to be dispatched within 48 hours and I would get a tracking number. NO TRACKING NUMBER! THIS IS A SCHEISTER COMPANY RIPPING PEOPLE OFF GOOD MONEY! I AM GOING TO OPEN A CASE WITH PAYPAL RIGHT NOW! DO NOT TRUST. DO NOT ORDER FROM!!!”

Helpful Report

Posted 1 year ago

“Unfortunately I didn't came along these reviews before I placed my order otherwise I wouldn't have order from this company!!! Placed my order 23 of November 2022 and still haven't received anything besides excuses (it's end of Feb 2023) Trying now to get hopefully my money back... SO PLEASE DO NOT ORDER FROM THIS COMPANY!!!!”

Helpful Report

Posted 1 year ago

“Don't go near this company if you don't want to lose your money. I paid for a product back in SEPTEMBER, never received it, and have been chasing a refund ever since. Absolute criminals.”

Helpful Report

Posted 1 year ago

“*****MUST READ BEFORE ORDERING FROM THIS COMPANY - AVOID****** I ordered some prescription spectacles that were quoted as ‘in stock’ costing close to £450. After 3 days I enquired about progress to be told the frames were on back order and expected to be delivered at end of February. Complaining the website informed they were in stock, I was told miraculously they had found a pair and these were going to the lab immediately and I would receive the goods in days. I have been chasing for the last 2 weeks and the company no longer responds. I can only think this business is a scam. On this basis I highly recommend avoiding purchasing anything from this company. I am left with no choice but to go down the chargeback route to get my money back. Nothing will bring back the wasted time. 1diots. AVOID”

Helpful Report

Posted 1 year ago

“Run! When they say something is too good to be true it’s because it is. Made a purchase in December. Still haven’t received it, only thing I received is as generic fake emails, and a fake tracking number that does not work. When I reported it to PayPal they already knew about this company and the fraud and refunded me immediately. Don’t waste your time or energy. So bummer.”

Helpful Report

Posted 1 year ago

“I read other reviews and actually had some reticence to do business with them. We ordered $324 USD worth of glasses for an upcoming vacation. When the expected delivery dates were after the vacation timeline, we engaged customer service to see 1) could the dates be accelerated, and if not 2) could we cancel our order. Customer service was responsive within 24 business hours and set our expectation that a full refund would take 3-5 business days. We were still a bit nervous about a refund, but that was only based on the other reviews we read. We received a FULL refund without any issue and as communicated. I would absolutely do business with this company again.”

Helpful Report

Posted 1 year ago

“Order number 39947 they did not ship my order its a lie Order number 39947. I placed the order on November 21st and still have not receive my order yet. Tired contacting them but no reply. Checked the royal mail tracking website said “they are expecting it” on December 19th with no update since then. I don’t think they actually shipped my order”

Helpful Report

Posted 1 year ago

“I ordered 2 glass frames a month later I still haven’t received them, they told me first a mail strike is due to delay, then they told me it said on my order form it would take 8 weeks…NO WHERE IS IT ON MY FORM. It says will dispatch 5-7 Days! NO WHERE in 2022 does it take 8 weeks to receive an order. They are using my money period! DON’T USE THEM ITS A SCAM!!! Am needing my glasses for a vacation. My husband has had 3 new pairs of glasses and an eye appointment in the time I’m still waiting for my order. We are self employed for 40 years this is the worst customer service and business ethic I’ve ever seen. Lie after lie.”

Helpful Report

Posted 1 year ago

“Been over 4 weeks since purchase and they keep saying due to Royal Mail strike etc. there’s delays! Wish I had read the reviews before ordering.”

Helpful Report

Posted 1 year ago

“If there was lower than this rating I would give them. Purchased sunglasses 16 Nov 2022. It’s Christmas now and still haven’t received it. Escalated the case with them. Lots of excuses and uncoordinated email communication. They even gave me a tracking number saying the item is with the courier and on its way. Guess what happened when I checked the tracking number with the courier- IT DOES NOT EXIST! Do not buy from them you’ll regret 100%. I asked for refund now and I am raising a chargeback with my bank and PayPal. Good luck to them now.”

Helpful Report

Posted 1 year ago

“I ordered a pair of Bvulgari sunglasses back in July 2022, I kept getting emails to say my order was delayed and not arrived and delivery date pushed back and back. I was happy to wait until I received an email to say someone had noticed an error on my order and this is what had caused the delay and wouldn’t be arriving till January 2023. They would not compensate the 6 months I have waited for these glasses and I have cancelled my order due to appalling customer service.”

Helpful Report

Posted 1 year ago

“I ordered a pair of eyeglass frames from this company for my husband. His ability to use a computer to buy things is rudimentary, so we finally selected a pair. I ordered them. They arrived with an invoice in my name. I emailed to ask if they could put his name on or even both of ours, so his extended benefits insurance will pay. I already just ordered a pair over bay for myself. It went very smoothly in comparison. Turns out we have to return them and he has to reorder. Talk about a waste of resources. Where is the common sense in that. Been on hold to speak to them from Canada ($$$$$) for 45 minutes and then the call dropped”

Helpful Report

Posted 1 year ago

“Just received my tom ford sunglasses. Arrived well before promised time. They went out of the way to accomodate me. Love them !!!”

Helpful Report

Posted 1 year ago

“I bought a couple of Ray Bans from Fashion Eyewear for the first time. Reason being that their prices were very competitive and even more reasonable than the supplier themselves. They did not disappoint! I was very happy with their service and the product itself which was 100% legit. Furthermore, I had an issue with one of the glasses and contacted their customer care service. Once again they did not disappoint and were quick to action my problem with great customer service each time they or I contacted them. I personally would recommend Fashion Eyewear to anyone looking for genuine glasses at a competitive price.”

Helpful Report

Posted 1 year ago

FashionEyewear.co.uk is rated 2.7 based on 237 reviews