“I have had the worst online return experience in years. I ordered 6 things, sent back 5 of them because they didn't fit, kept 1, but was charged for 2. ! Whyyyyyy I would keep something that doesn't fit me???? I contacted Evans to clarify situation but just been told - our team scans what you send.... Maybe someone from your return team like the dress I sent back and "took it"????!?!?!? Instead of paying £33 I have been charged £60 !!!!!!! NEVER EVER AGAIN ! NEEEEEEEEEEVER !!!!!!”
“Awful customer service - not contactable at all. Well over a week just to dispatch my order - now it’s been weeks since I sent my returns and haven’t even had confirmation of receipt. Sent email enquiries and got the same automated reply other reviewers have complained about - ‘high volume of emails’… yada yada. They still manage to bombard me with spam emails at least once a day though!
I used to order from evans all the time but the service levels have clearly dropped drastically.
UPDATE - several more weeks have passed now, still no reply to my emails and they still haven’t processed my return items - have had to claim my money back through the credit card company.
Sham company - will never, ever order from them again.”
