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Envirofone Reviews

1.1 Rating 85 Reviews

4 %

of reviewers recommend Envirofone

Company Reviews

1.1

Based on 85 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Read Envirofone Reviews

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Phone:

01625665791

Email:

enquiries@envirofone.com

Location:

Guildford House, Heather Close, Lyme Green Business Park, Macclesfield, Cheshire United Kingdom
Macclesfield
SK11 0LR

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Envirofone 1 star review on 10th September 2022

Envirofone 1 star review on 15th August 2022

Envirofone 1 star review on 24th May 2022

Envirofone 1 star review on 10th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a phone off to be sold iPhone 11 absolutely pristine condition but was told it wasn’t said on website £195 got £156 but the money was never paid to my bank account, after sending it off 3 weeks ago, got a shoddy email saying money had been paid and it hasn’t been in touch with my bank and never received anymore at all. 5 emails sent called the contact centre absolutely nothing back. Tried to call them and the phone line is broken, no where you can log a complaint. Lost my £156 on a phone that was like brand new, will be going to citizens advice if I get no payment with in a week.”

Posted 3 days ago

“Never Answer the phone and reply to emails. Refused to except returns from faulty goods. Phone lines have been temporarily down for over 3 months. Do not buy from them”

Posted 4 weeks ago

“Atrocious simply Atrocious I tried to sell my iPhone and they Trying to buy from me for 5.00 a joke no word of a lie”

Posted 2 months ago

“Sent in iPad, working perfectly fine. They offered £250 for it. Subsequently they reoffered £62 and said it was faulty. This is an absolute scam. Stay clear.”

Posted 2 months ago

“Very poor, Do not send your item as they change the purchase price once you have sent. Also asked two times the reasons but never responded.”

Posted 2 months ago

“My phone is a fairly new model Samsung, in good clean working condition. It literally had the tiniest of a screen chip on the top left hand corner. So I honestly had to send it over as faulty?! Their online estimated price was about £90!! I have personally never used one of these sites before and will not do again. They claim to have tested my it and say its faulty! Then offered a pittance at £25. No way!! I've seen the resale price of these models. I feel somewhat conned and totally ripped off and definitely do not recommend this site!”

Posted 5 months ago

“TERRIBLE SERVICE. i sent my tablet off at the beginning of August, it is still being held at their local sorting office because they refuse to accept it. Not responding to communication (multiple email, phone). I have contacted Royal Mail and they are not able to return my device until Environfone give permission. Beware of this company, if they still exist.”

Posted 7 months ago

“Terrible company, sold me a phone they claimed was unlocked, it arrived locked. Contacted them and they said they would get unlock code from Sony in 3 days. Never received code. Tried contacting multiple times couldn't get through then eventually 2 weeks later managed to talk to someone who said that they would get a replacement to me next day. That was a week ago guess what never received a phone and can't get a hold of the company and they won't reply to email. Wish I had found these reviews before buying the phone DO NOT USE THIS COMPANY”

Posted 7 months ago

“I wish I read all these reviews before dealing with Envirofone. I would leave a 5 star if I stop at the buying experience. You get the phone in one, max two days. I bought three phones from them. This is great service, sure. But when it comes to problems with the phone they send you... well, good luck! I bought a £400 Samsung from them back in November last year. During this time a fault came up with the speaker. As they state on their 12 months warranty, "if the unexpected happens, fill the online form and follow instructions". Of course this is what I did. I sent them my phone. Received an automatic email saying they received it and I would have news from them within 1 to 3 working days. I received this email 10 days ago. I emailed them but I had no news about my return. I phoned them and been on the phone half an hour (I 've been lucky on reading some waiting time to other customers!), to be able to speak to someone. I was simply told that they've sent me a new phone. I asked him: "why? I wasn't told anything and under the warranty I was expecting a refund". I was told it was a late return so they couldn't do refunds anymore. I believe I was told so just to calm me down. Would they have sent me a new phone I would have received some news by email. What about writing all the rules on their warranty page? That page doesn't say anything at all if not use their online form! Which won't say much more either. They even say that you can return your phone if you just change your mind... Really? Come on guys! This means I have lost those £400 as they took back the phone, and from reading some other reviews, I don't think I'll receive a replacement phone. Which will be useless anyway as I bought (still from them unfortunately) another phone before doing the procedure of sending this one back to them. So I now have a phone (which works for now), for which I've spent again almost £400 + the £400 of the phone I've sent... would they be fair enough to at least send me a replacement phone... what will I do with it? Envirofone? Never again. Black listed!”

Posted 7 months ago

“Had a z fold 3 phone. The only fault was a very slight crack on the front screen. It worked fine. Was quoted up to £179. Sent the phone in. Got an email telling me £50. Asked for the phone back and on it return the screen was completely smashed though. Looks like it was hit with a spike. Emailed 10 days ago, still no response form them. Update 16/07 I responded to the message below, still no response. Totally no customer care! Date of experience: 20 June 2023”

Posted 9 months ago

“I try to call but got cut off 3 time one off the brother is ok as for the next one is a nob and very rude keep your money in your pocket give a little man your money don’t no how they are still in business as they went bankrupt not long ago”

Posted 9 months ago

“I was quoted £350 for my IPhone 12 Pro. Since I got iPhone from O2 I assumed it would be locked to the network. Once they received the item they gave me £30 less as it’s unlocked. Unlocked phones are more than a locked phone. Avoid using them and sell privately”

Posted 11 months ago

“I wish I'd read the reviews first.... phones offered prices and then told phones had problems, I has phones returned and nothing wrong with them. Shambles!”

Posted 1 year ago

“Quoted me a price of £70 for an iPhone 8 and £160 for a Samsung Galaxy S20 FE, both in perfect working order. After receiving both phone Envirofone said they'd only pay £4.50 for the iPhone and £40 for the Samsung. They stated they had a damaged screen. I had both phone returned to me, both phone screens were perfectly fine without a single scratch. I then sold both phones to ur.co.uk and they paid me £86 for the iPhone and £181 for the Samsung without any problems!”

Posted 1 year ago

“Scammers. Offered £120 for a phone in perfect working order. Offer then revised to £35 for ‘faulty screen’. Awaiting return, DO NOT RECOMMEND!”

Posted 1 year ago

“Do not use this company. I have been ripped off. 2 Samsung phones sent. In perfect working order. Was offered £150 for the two. It has taken 3 weeks to hear anything from them. They have just sent me an email to say that there are problems with both phones. Have now offered £35 in total. They were fine when they were posted. Absolute con artists. Waiting for both phones to be returned...............”

Posted 1 year ago

“I was offered £80 for my Samsung galaxy s9. Then told I would only get £20, because apparently my phone had screen burn and failed LED? Lies, lies, lies! I was using that phone with no problems right up until the day I sent it to them!”

Posted 1 year ago

“Quoted £40 for a perfect condition iPhone 6s plus but then they call me from a random number to tell me my phone package arrived without the handset in. Sure! It was in tracked packaging and it took them 18 days from posting to call and tell me so. Definitely a scam. Now they have my phone and I don't have the money. Don't use them. Sell elsewhere or give it away for free!”

Posted 1 year ago

“Sent s9 which I have really looked after, was quoted £86, just had an email saying screen failed, LCD colour failed, now offering £21.50, absolute nonsense offer rejected and awaiting the return of the phone. They suck you in with a great price, then rip you off with their actual valuation and lies about the condition of the phone. Will never use them again, and beware, they are clearly doing this frequently based on other similar reviews. If it comes back and there is nothing wrong with it, as I would expect, I will be taking it further!!”

Posted 1 year ago

“Was offered £86 for samsung s9 then get email offering £21.50 as screen smashed. Got phone back and nothing wrong with screen”

Envirofone 1 star review on 10th September 2022

Posted 1 year ago

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Envirofone is rated 1.1 based on 85 reviews