“Worst customer service ever. No chance to change your departure date one day forward due to flight date change. I would rather choose National Express now than book with them. Well deserved 1 star!”
“I had a booking from Morzine to Geneva . We waited for more than 45 minutes after the scheduled arrival time. There is no number to call and, unlike many of the other transfer companies, they do not take a passenger contact phone number. As a result, you are left wondering whether to continue waiting or to cut your losses and try to find another way to get to the airport. We chose the later but now cannot get a refund for this appalling lack of service”
“easy bus just cost me £780 due to missed flights and an overnight hotel stay due to there bus or the one before not turning up. the service and customer support is shocking. avoid at all costs. the customer service complaints system is very poor as they don't reply back.
i would never use them again and if i had seen the other reviews i would have stayed well clear of this company as everyone seems to have the same problems.
i have emailed a number of times and not one person as even bothered to reply to me. i have even posted on twitter.
this company is making its money by taking your money and not providing the service they have charged you for. total wast of money.”
“Does customer service at easyBus even exist? Trying to get a refund for an overfilled bus in London and never heard back from them! Very disappointed!”
