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Dotmaison Reviews

4.8 Rating 2,018 Reviews

96 %

of reviewers recommend Dotmaison

Company Reviews

Product Reviews

4.8

Based on 2,018 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Dotmaison:

Dotmaison.com is an online Interior Luxury Homeware Store filled with a unique selection of breathtaking luxury home accessories for every area of your home. We focus on high quality home fashion designer brands to create an emporium filled with inspiring products, our aim being to help you to bring style and innovation to your home. Our brands include Calvin Klein Home, Hugo Boss Home, Ted Baker Home, Missoni Home, Tommy Hilfiger Home, Orla Kiely, Kate Spade and many more. We are particularly renowned for our extensive selection of Luxury Bedding and Bed Linen where our brand list includes, amongst many others, Descamps, Yves Delorme, Alexandre Turpault, Nina Ricci and Olivier Desforges . In addition we have a passion for Scandanavian Design and through our careful selection of brands such as by Lassen, Kahler, Normann Copenhagen, Ferm Living and Stelton we aim to share the best of Scandanavian and Nordic design with you.

Shopping in style has never been easier than here at Dotmaison. Established in December 2007, Dotmaison offers a great range of world famous brands as well as new up and fresh, emerging designers, each with the finesse and flair that it takes to be great. All our products have been specially selected by the Dotmaison team with two things in mind, innovative design and outstanding quality.

Dotmaison draws on the expert experience of contributors and journalists from Elle Decoration, You Interiors, Vogue and Sunday Times Magazine, allowing us to offer professional analysis and trend advice from all corners of the interiors world. We share our thoughts with you in our online magazine attempting to encourage and inspire you to great things for your home.

At Dotmaison, we truly adore all things design, even if it's not something we can sell. Dotmaison aims to be the premier provider of inspirational home furnishing products worldwide and to offer a reliable and friendly customer experience both online and through our pre and post sales telephone services. We are a family owned and managed business, we understand the importance of customer service and we will work tirelessly to provide the service which our customers deserve.

Dotmaison 5 star review on 27th February 2024

Dotmaison 5 star review on 16th February 2024

Dotmaison 5 star review on 11th January 2024

Mrs. Ewa Szymankiewicz

Dotmaison 5 star review on 13th December 2023

Dotmaison 5 star review on 11th October 2023

Dotmaison 5 star review on 22nd August 2023

Dotmaison 5 star review on 31st May 2023

Louise Evans-Leigh

59

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service end to end”

Posted 2 weeks ago

“Arrived in good time and return process was easy, I had to return because I bought the wrong size by mistake”

Posted 1 month ago

“Lovely pattern and good quality. Sadly Bought the quit cover only as quite expensive.”

Posted 2 months ago

“Ordered a gift and arrived the following day excellent service and recipients loved it”

Posted 3 months ago

Dear Angela,Thank you so much for giving Dotmaison a 4-star rating! We truly appreciate your feedback and support. We are thrilled to hear that you had an excellent experience with our service. It's always our priority to exceed customer expectations, and we're delighted that the gift you ordered arrived promptly and was loved by the recipients. Your kind words mean a lot to us, and we hope to continue serving you with exceptional products and service in the future. Warm regards, Dotmaison Customer Team

Posted 2 months ago

“Delivered what I ordered on time with no difficulty”

Posted 8 months ago

Thank you for taking the time to leave us a review , we're delighted you're happy with the service we provide! Kind regards, The Dotmaison team.

Posted 8 months ago

“I felt it was quite a long time to wait, from ordering to delivery, but appreciate that there can be supply issues. I’m afraid I have no idea about how the mural will go on the wall, or what the quality is like, as the decorator doesn’t start for two weeks.”

Posted 8 months ago

Thank you for taking the time to leave us a review! Kind regards, The Dotmaison team

Posted 8 months ago

“I tried to get these cushions from various places but they all had a long wait involved with getting them. Dot Mai son said two weeks however it took way longer than that, the same as everyone else in fact. But every time I emailed it was answered promptly, and I was informed as soon as back in stock and then they were delivered promptly. Very happy with quality and saved myself a few quid as well.”

Posted 11 months ago

“Fast, efficient service. Happy with curtains ordered.”

Posted 11 months ago

Thank you for taking the time to leave us a review , we're delighted you're happy with your purchase and the service we provide. Kind regards, The Dotmaison team.

Posted 11 months ago

“Fancy hot water bottle cover. Very nice though rather expensive”

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted you're happy with our products. Kind regards , The Dotmaison team.

Posted 1 year ago

“Hi. Thanks for asking for my opinion on your product and service. Great delivery and packaging. The dressing gown is beautiful and very well made. Has quality written all over it. The only disappointment is with the hanging tag on the back of the neck. It’s quite a heavy garment and, Of course, will be heavier when damp after a bath or shower. The hanging tag is flimsy and not fit for purpose. It will snap in time. You should put one on, made of the same sturdy cloth as the gown itself. I recently bought a dressing gown for myself from ASDA and it has a sturdy cloth tag. That said, my fiancée is delighted with her Christmas present and loves the colours. Thank you for reading my review. I hope you take it on board. With gratitude. Tommy boyle”

Posted 1 year ago

“I bought these curtains for to reasons , to look nice and to black out the room . They have done both of these . The material is lovely and they do fold back well (I have a lot of curtain due to a curve bay window , they are a little stiff because the back is like a thick shower curtain but it does not reflect on the look . I bought Josette dove grey to match my bedroom wallpaper in the same pattern and I bought 2 sets of curtains I pair of wide and 1 pair of smaller in width. .”

Posted 1 year ago

“A legit online shop with a good selection of branded household items at a competitive price. Many items are discounted and lower than others. Checkout was smooth and shipping was fast. Would give a 5 stars rating if the free shipping threshold is reduced to £30.”

Posted 1 year ago

Thank you for taking the time to leave us a review! we look forward to welcoming you back. Kind regards , The dotmaison team.

Posted 1 year ago

“Lovely website, found what I was looking for, arrived promptly, happy customer”

Posted 1 year ago

Thank you for the review , Glad you found what you were looking for! The Dotmaison team.

Posted 1 year ago

“Bought these torches as presents - look good and I'm sure they're going o be very useful ! Were delivered very promptly.”

Posted 1 year ago

Thank you for taking the time to give us feedback , Kind regards , The dotmaison team.

Posted 1 year ago

“Good quick delivery and cannot fault dotmaison”

Posted 1 year ago

Thank you for your review. The Dotmaison Team.

Posted 1 year ago

“Hi all, I think there's nothing wrong with your products, your delivery, your website per se, but I would say your warehouse is letting you down. I've ordered twice in the last few weeks, and was surprised at the lack of care relating to the packaging of the items. The very last order I received didn't have wrap around it and had dirty finger prints all over the bowl (not small but a lot) which speaks to either your warehouse touching items with hands that have gotten dirty from either the boxes / shelving they touch / or perhaps even something more exciting, they don't wash their hands after using the bathroom. Either way, I couldn't use you to send gifts directly to a person. So the short of it, great products, great prices, delivery was fine under the current delivery circumstances the country is going through, but a big fail when it came to the handling and packing of the product.”

Posted 1 year ago

Dear Ingrid, Thank you for your review and we are very sorry to hear that your latest order was not up to standard on receipt. Contrary to your comments our warehouse is kept very clean and tidy, to the extent it is possible when we have over 10,000 sku's which are constantly moving in and out. We regularly receive accolades on our warehouse standards from our key suppliers who visit from time to time. Every order is checked by two quality checkers before despatch to check for exactly the kind of issue you raise. Unfortunately this time the checks clearly did not spot the issue you raise and we are very sorry for that. However we would like to assure you and all our customers that the sanitary comment you make is wholly incorrect and we believe an inappropriate assumption to make. We do take your comments very seriously and will reinforce our procedures regarding quality checks ahead of despatch. Many thanks Dotmaison

Posted 1 year ago

“Dealing with Dotmaison was a first for me. No apparent issues at all and the item was delivered as scheduled.”

Posted 1 year ago

Thank you for your review and feedback on our service, we look forward to welcoming you back in the future! The Dotmaison Team

Posted 1 year ago

“Very good price & quick delivery :)”

Posted 1 year ago

Thank you for your lovely review! We are pleased to hear that you received your order quickly! The Dotmaison Team

Posted 1 year ago

“Gutted I couldn’t return my item free of charge”

Posted 1 year ago

“Material is good quality however, for the price I expected the cushion to be fuller and to properly fill the cover.”

Posted 1 year ago

Thank you for your feedback Claire, we will of course pass this back on to the manufacturer for you! The Dotmaison Team

Posted 1 year ago

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Dotmaison is rated 4.8 based on 2,018 reviews