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Dotmaison Reviews

4.8 Rating 2,026 Reviews
96 %
of reviewers recommend Dotmaison
Company Reviews Product Reviews
2,321
 Metrics Info
4.8
Based on 2,026 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Dotmaison Reviews

About Dotmaison:

Dotmaison.com is an online Interior Luxury Homeware Store filled with a unique selection of breathtaking luxury home accessories for every area of your home. We focus on high quality home fashion designer brands to create an emporium filled with inspiring products, our aim being to help you to bring style and innovation to your home. Our brands include Calvin Klein Home, Hugo Boss Home, Ted Baker Home, Missoni Home, Tommy Hilfiger Home, Orla Kiely, Kate Spade and many more. We are particularly renowned for our extensive selection of Luxury Bedding and Bed Linen where our brand list includes, amongst many others, Descamps, Yves Delorme, Alexandre Turpault, Nina Ricci and Olivier Desforges . In addition we have a passion for Scandanavian Design and through our careful selection of brands such as by Lassen, Kahler, Normann Copenhagen, Ferm Living and Stelton we aim to share the best of Scandanavian and Nordic design with you.

Shopping in style has never been easier than here at Dotmaison. Established in December 2007, Dotmaison offers a great range of world famous brands as well as new up and fresh, emerging designers, each with the finesse and flair that it takes to be great. All our products have been specially selected by the Dotmaison team with two things in mind, innovative design and outstanding quality.

Dotmaison draws on the expert experience of contributors and journalists from Elle Decoration, You Interiors, Vogue and Sunday Times Magazine, allowing us to offer professional analysis and trend advice from all corners of the interiors world. We share our thoughts with you in our online magazine attempting to encourage and inspire you to great things for your home.

At Dotmaison, we truly adore all things design, even if it's not something we can sell. Dotmaison aims to be the premier provider of inspirational home furnishing products worldwide and to offer a reliable and friendly customer experience both online and through our pre and post sales telephone services. We are a family owned and managed business, we understand the importance of customer service and we will work tirelessly to provide the service which our customers deserve.

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Melanie Russell
Verified Buyer
“Item really lovely however paid for wrapping and what a waste of money! Cheap rubbish paper With something the should have resembled a bow! Don’t pay for gift wrapping”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Ordered an item w gift wrap and speedy next day delivery but bc of Bank holidays I waited for longer although it was next day delivery when it took two working days to deliver. Also I wrote an email to you about where my order was and the customer services told me about it being a few holidays but that it would take two days to get to me after paying extra for next day delivery. The customer service person wasn’t rude but wrote in a rather cold and unfriendly manner imo.”
Helpful Report
Posted 1 year ago
Good morning Thank you for taking the time to leave a review. We're sorry to hear that you are disappointed with the time taken for your order to be delivered. Our express delivery service is a 1-2 working day delivery service. Unfortunately the new year bank holidays at the time your order was placed are not classed as working days by the courier. We apologise if this is not 100% clear on our delivery page and will take your feedback on board. Kind regards, Dotmaison Team
Posted 1 year ago
Suzanne Morrissey
Verified Buyer
“I was so impressed with the speed of the delivery, how my products were packaged and delivered and the quality of the products received and I was certain I would order from dotmaison again. Until it came to returning an item. Not only did I have to pay for a return courier but I was then charged for the initial delivery because returning an item meant I no longer met the £50 spend threshold. So returning an item priced at £24.00 has cost me almost £10.00 to return. It's left a bad taste and completely changed my mind about reordering from you again.”
Helpful Report
Posted 1 year ago
Betul Savas
Verified Buyer
“The item was faulty. I contacted your customer and they were really helpful and asked me to send the item back for a refund. The only thing that I would improve is ypur return system since it charges £5,95 and I should be able to select faulty item with return for free. I was assured by your adviser I won’t get charged but I am still not 100% sure this is the case. I will find out once a return has been processed.”
Helpful Report
Posted 1 year ago
Zoe Condon
Verified Buyer
“Photos need to be better of items so they reflect the colours properly.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave a review. We apologise if you feel that the images displayed are not accurate representations of the products. We do always use the authorised imagery provided by the manufacturer, however we will take your feedback on board and will also feed this back to the manufacturer. Please accept our sincere apologies for any inconvenience that this may have caused. Kind regards, Dotmaison Team
Posted 1 year ago
Anonymous
Verified Buyer
“The product was great and the delivery times. The issue was with the actual delivery. The driver did not even help to put the box in the house so it was very difficult for me to unbox. If it wasn't for this...5 star.”
Helpful Report
Posted 1 year ago
Good afternoon Thank you for taking the time to leave a review, your feedback is greatly appreciated. Unfortunately since the outbreak of Covid-19, finding a white glove courier service that will carry items into our customer's property is extremely difficult. This is however something that we are currently working on and we hope to have a solution in the coming months. Thank you again for your feedback, and please accept our sincere apologies for the inconvenience. We hope you enjoy your new items. Kind regards, Dotmaison Team
Posted 1 year ago
Jo Wallace
Verified Buyer
“Fast delivery however their returns policy of not opening the curtain packaging makes it very difficult to check them for any faults until I can actually put them up. As I'm still decorating that hasn't happened yet. A catch 22 situation! I'll have to update the review once they're up. So, the curtains are up. Whilst I like the design I am somewhat disappointed with the quality. I have had to add an extra layer of lining material as they let in so much light! - not something you'd expect from 'velvet' curtains.”
Helpful Report
Posted 1 year ago
Andrea Palermo
Verified Buyer
“I was unhappy with the returns process. I had ti pay £7.99 for each iten i was returning via DPD. And then the fountain centrepiece was so big no DPD shop would take it. You should really offer free returns ir at least an collection option for larger items. Buying from dotmaison was not worth the hassel.”
Helpful Report
Posted 1 year ago
Hi Andrea Thank you for taking the time to leave a review. I can see that you placed two orders, and also proceeded to return items from both orders. As one item is relatively large & heavy, we would always advise opting for our DPD return label. The cost of this is £7.50, which is an exact reflection of what we ourselves are charged by the courier. In regards to your other order, a Royal Mail label would have been more than suitable for this. The cost of this is £3.90, and again, this is an exact reflection of what we ourselves are charged by the courier. We are able to organise a DPD collection on your behalf, but the cost of doing so is £10.00. Just to be clear, we do not profit from any of our shipping or return charges. Free returns are something that we would absolutely love to offer, but unfortunately, it simply isn't feasible for us to do so. We have taken your feedback on board and can only apologise if you are unhappy with our current returns process, we hope to continuously improve as we grow & move forward. Kind regards, Dotmaison Team
Posted 1 year ago
Michael Smith
Verified Buyer
“I ordered a placemat for my new dining table, however, I wasn't expecting sooo much packaging! It was a bit O.T.T. for one item, and not very environmentally friendly. The service from Dotmaison was great, but I can only give them ⭐️⭐️⭐️ because of the excessive packaging.”
Helpful Report
Posted 2 years ago
Good afternoon Thank you for taking the time to leave a review. We would like to apologise if too much packaging has been used, unfortunately striking the balance between sufficient protection and minimal excess packaging can be extremely difficult. Your feedback is noted and will be taken on board in order to improve as we move forward. Kind regards, Dotmaison Team
Posted 2 years ago
Anonymous
Verified Buyer
“Beautiful products but excruciatingly slow returns process”
Helpful Report
Posted 2 years ago
Good morning Thank you for leaving a review. We apologise if you feel the returns process was slow, your feedback will be taken into account and we will continue working to improve in all areas in order to provide the best service possible to our customers. Kind regards, The Dotmaison Team
Posted 2 years ago
Stella Branch
Verified Buyer
“Lovely item. Arrived quickly.”
Helpful Report
Posted 2 years ago
Arline Gray
Verified Buyer
“This is a Christmas present so I can't write a review yet.”
Helpful Report
Posted 2 years ago
Syeda Batool
Verified Buyer
“Pleased with delivery have a good range of products Only giving 3 stars because of their returns policy. I placed an order or a bin 45 pounds had to return it as it wasnt going with furniture (Bin itself was good) they deduct good £9 pounds for I dont know delivery charges and some other charge if you return stuff less than £50. Iv never come across this. It was mentioned though in their policy I didnt read it beforehand. Just make sure what you need you will keep it. Other than that quality stuff”
Helpful Report
Posted 2 years ago
Hi Syeda Thank you for your order, and for your feedback. It looks like £3.50 was deducted from your refund as a Royal Mail return label was provided as per your request, a further £3.90 was then deducted as once the return had been processed, the total value of your order fell below the £50 threshold for free standard delivery. We apologise if this was not made clear prior to placing your order and will take your feedback on board. Kind regards, Dotmaison Team
Posted 2 years ago
Anonymous
Verified Buyer
“I bought some stuff on Dotmaison’s website, paid for it, and a few days later it arrived. Perfectly adequate.”
Helpful Report
Posted 2 years ago
Lucy Williams
Verified Buyer
“The items was packaged well and delivered quickly, however the screws were missing.”
Helpful Report
Posted 2 years ago
Hi Lucy We're sorry to hear that part of your item is missing, we will email you separately to resolve the matter. Please accept our apologies for the inconvenience. Kind regards, Customer Team
Posted 2 years ago
Nelson Walker
Verified Buyer
“Didn't like the product when it arrived. The depth of the trays are too shallow to allow any purchased package to be stored.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Better product description would help”
Helpful Report
Posted 2 years ago
Pauline Woodcock
Verified Buyer
“Not impressed with your returns procedure, having to email for approval isn’t done by any other company. Paying to return goods is also rather poor, especially when other companies offer free returns. It is difficult buying home products online, so I expect to be able to return items in a hassle free and free way.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The product is very stylish but the description is wrong. It’s does not come with a filter. I have informed them via customer service and they have acknowledged this”
Helpful Report
Posted 2 years ago
Tracey Shapiro-Smith
Verified Buyer
“Brilliant products, but wasn’t best pleased the week after the order to see there was 20% off the range.”
Helpful Report
Posted 3 years ago
Dotmaison is rated 4.8 based on 2,026 reviews
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