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Dotmaison Reviews

4.8 Rating 2,026 Reviews

96 %

of reviewers recommend Dotmaison

Company Reviews

Product Reviews

4.8

Based on 2,026 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Dotmaison:

Dotmaison.com is an online Interior Luxury Homeware Store filled with a unique selection of breathtaking luxury home accessories for every area of your home. We focus on high quality home fashion designer brands to create an emporium filled with inspiring products, our aim being to help you to bring style and innovation to your home. Our brands include Calvin Klein Home, Hugo Boss Home, Ted Baker Home, Missoni Home, Tommy Hilfiger Home, Orla Kiely, Kate Spade and many more. We are particularly renowned for our extensive selection of Luxury Bedding and Bed Linen where our brand list includes, amongst many others, Descamps, Yves Delorme, Alexandre Turpault, Nina Ricci and Olivier Desforges . In addition we have a passion for Scandanavian Design and through our careful selection of brands such as by Lassen, Kahler, Normann Copenhagen, Ferm Living and Stelton we aim to share the best of Scandanavian and Nordic design with you.

Shopping in style has never been easier than here at Dotmaison. Established in December 2007, Dotmaison offers a great range of world famous brands as well as new up and fresh, emerging designers, each with the finesse and flair that it takes to be great. All our products have been specially selected by the Dotmaison team with two things in mind, innovative design and outstanding quality.

Dotmaison draws on the expert experience of contributors and journalists from Elle Decoration, You Interiors, Vogue and Sunday Times Magazine, allowing us to offer professional analysis and trend advice from all corners of the interiors world. We share our thoughts with you in our online magazine attempting to encourage and inspire you to great things for your home.

At Dotmaison, we truly adore all things design, even if it's not something we can sell. Dotmaison aims to be the premier provider of inspirational home furnishing products worldwide and to offer a reliable and friendly customer experience both online and through our pre and post sales telephone services. We are a family owned and managed business, we understand the importance of customer service and we will work tirelessly to provide the service which our customers deserve.

Dotmaison 5 star review on 27th February 2024

Dotmaison 5 star review on 16th February 2024

Dotmaison 5 star review on 11th January 2024

Mrs. Ewa Szymankiewicz

Dotmaison 5 star review on 13th December 2023

Dotmaison 5 star review on 11th October 2023

Dotmaison 5 star review on 22nd August 2023

Dotmaison 5 star review on 31st May 2023

Louise Evans-Leigh

59

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the curtains 😕”

Posted 16 hours ago

“Made an order (£24 including delivery cost), entered my correct address, the system truncated my address removing part of it. As a result Royal Mail could not deliver, because part of the address was missing. Dotmaison gave me two options: 1. Pay additional £10 for re-delivery or 2. Return the item and pay for failed delivery £5. Chose the second option and to never shop here again. Understand it’s none’s fault. But I believe it’s the business that should absorb the cost or it’s system failure, not the customer.”

Posted 3 months ago

“I’m giving 1 star because the return wasn’t pleasant. I didn’t pay for delivery of my original order however as I retuned only part of my order, had to pay postage for return and original order.”

Posted 3 months ago

“Three weeks later still waiting for my refund”

Posted 4 months ago

“The Voronoi 111 lamp has changed in size and does not match the other I have. This is not Dotmaison's fault. The manufacturer, Tala. do not seem to care.”

Posted 4 months ago

“After purchasing a gift for Christmas for my granddaughter I found in a couple of days later it was reduced. I have found this company hounds you and although unsubscribing twice I was left to ring them to cancel. Know I find they are still communicating with me and I’m very frustrated.”

Posted 5 months ago

“Bought set of coffee spoons. Would have been useful to know their dimensions before purchasing as they were tiny-they don't look tine in the photos next to the other cutlery. Cost me £10 to have them delivered then returned. Discount offered wasn't applied in the first instance, had to E mail them after I had paid for them. Returns had to be within 2 weeks of paying for the returns label. Had no confirmation of receipt once I had returned them, had to E mail them to ask if they had received them. Quality of product was good but wouldn't buy them off this site again.”

Posted 5 months ago

“Awful experience with Costumer Service.”

Posted 8 months ago

“I have no idea if the product is any good as it never made it to me sadly. I had an email on the 11/7 saying the item was on the way and then nothing until I contacted them to find out where it was. Customer services were good at contact but seemed to be happy to wait on Royal Mail and their slow responses. I managed to source the item out of the uk and get it sent dhl all while still waiting on Royal Mail. I was then told a refund was not possible because they were waiting on Royal Mail still. The matter should now be resolved and hope fully a refund is on the way fingers crossed. This was my first shopping experience this dotmaison and it's safe to say will probably be my last. Sad as some of the products look great.”

Posted 8 months ago

“I have still not received my order which was a new baby present. The baby is now 3 weeks old !!!!”

Posted 10 months ago

We're sorry to hear there's been an issue with the delivery of your order, we've looked into this for you and can see the courier attempted to deliver however was unsuccessful therefore left a calling card. Your parcel was then delivered to a requested pick up shop however was never collected which resulted in the parcel being send back to us. We will reach out to you , to resolve the issue for you. Kind regards, The Dotmaison team.

Posted 10 months ago

“When purchasing from this company I did ask not to be contacted with marketing rubbish or any correspondence that is not related to my order - well, they didn't respect my wishes! I wonder what else they have done with my personal information!”

Posted 11 months ago

Dear Customer , We are very sorry you are dissatisfied and we have messaged you directly, however we can see that you actually did subscribe to our newsletter and also that you utilised a discount code which was supplied with your first welcome email. You then subsequently unsubscribed, since when we have not sent any further marketing emails to you. We have sent you the audit trail and timeline of when you subscribed, when you placed your order and when you then unsubscribed. We are very careful with customer data and we do absolutely respect customers wishes, we would certainly never abuse customers data in the way which you intimate. We can only assume that you made a mistake and forgot you had indeed subscribed to our email marketing. Kind regards Customer Team

Posted 11 months ago

“Beware of hidden costs when returning items. I ordered 3 items and 2 were not suitable. The pillow cases that I kept were lovely but cost me an additional 11 pounds due to return cost of 4.99 and postage of 5.99 being deducted from my refund. I will order from John Lewis next time as there are no hidden costs.”

Posted 1 year ago

“I ordered from them a month ago. The delivery driver forged my signature and faked the delivery. I already contacted customer service several times and till today I still haven’t received my order.”

Posted 1 year ago

Good morning Thank you for taking the time to leave a review. I have looked into this and can see that there is currently an ongoing investigation with the courier regarding the delivery of your order. Unfortunately this is standard protocol as the driver's GPS location at the time of delivery is correct. As the parcel has been delivered to an apartment building the courier will need to determine exactly who accepted the parcel in order to get it you as promptly as possible. Rest assured we are following this up and hope to resolve the matter promptly for you. If you have any queries in the meantime, please do reach out to our Customer Team and they will be happy to help. Kind regards, Dotmaison Team

Posted 1 year ago

“Never will I buy from this company again sent my item back and won't refund me”

Posted 1 year ago

Good morning Thank you for taking the time to leave a review. We sincerely apologise for any frustration regarding your return. Unfortunately as the goods have been returned in an unsaleable condition they cannot be accepted. However, we are more than happy to ship the items back to you at our own expense. If you have any queries at all, please do let our Customer Team know and we will be happy to help. Kind regards, Dotmaison Team

Posted 1 year ago

“Unfortunately, I have not received my order. Could you please contact me regarding this. Sorry about rating. I have already left a message on your contact number to contact me. This has not happened.”

Posted 1 year ago

Hello, than you for your review. Tracking shows that your item was delivered and signed for and the gps coordinates of the driver at the time of delivery confirm he was at the given delivery address. Please do let us know if we can help further by using the contact us email address on our website. Many thanks Customer Team

Posted 11 months ago

“The tins I bought were dented.”

Posted 1 year ago

Hi Jo Thank you for taking the time to leave a review. We have checked our system & cannot see that the issue has been reported to our Customer Team. You should have now received an email from customerteam@dotmaison.com, if you could please respond we would like to resolve the matter for you. Please accept our sincere apologies for any inconvenience that this may have caused. Kind regards, Dotmaison Team

Posted 1 year ago

“Order still hasn't been delivered.”

Posted 1 year ago

“my item is faulty, i have emailed twice but not recieved a response.”

Posted 1 year ago

Good morning Thank you for taking the time to leave a review. We're so sorry to hear that there is an issue with your item, we will of course look into the matter and get this resolved for you. I have checked our system and cannot see any email communication from you, however our Customer Team will reach out to you now. Please accept our sincere apologies for the inconvenience, we hope to resolve this promptly for you. Kind regards, Dotmaison Team

Posted 1 year ago

“Review? The items have not even arrived.”

Posted 1 year ago

Hi Bronwen, Thank you for your review. Looking at the tracking for your order, it is now showing as delivered. Due to the Royal Mail strikes, there have been a few delays with parcels going through their network. We can only apologise for the delay. Kind regards, The Dotmaison Team

Posted 1 year ago

“So far I am really disappointed with Dot Maison. I was not happy with the good I ordered, and not only do they require that I pay the return cost, but also that they deduct the original postage from my account. This will leave me £15 out of pocket to return something. I noted that the good was not as per the pictures but they still insist I need to pay for postage both ways.”

Posted 1 year ago

Hi Hariom Thank you for taking the time to leave a review, we apologise if you are disappointed in your experience with us. I can confirm that no original shipping charge has been paid as your order qualified for free standard shipping. In regards to your return, we would love to be able to offer free returns to all of our customers, but unfortunately, it currently isn't feasible for us to do so. We do however offer a Royal Mail return label at a charge of £3.90. Again, we really appreciate you providing your feedback, it is essential in order for us to improve as we move forward. Kind regards, The Dotmaison Team

Posted 1 year ago

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Dotmaison is rated 4.8 based on 2,026 reviews