“I would give this company negative stars if that was possible. Somehow they actually managed to be worse than Roger’s.
I’m waiting for my pay stub after the amount of my time they have wasted. I’ve spent more hours than their own employees dealing with this. I have had to arrange the last 2 weeks of my life around this package from setting alarms in the morning to wake up for their calls with empty promises to taking work off to be home to retrieve a package that never shows up. Now I have received an “offer” to come drive 4 hours to pick it up myself. This has been beyond ridiculous. There is zero operational coordination between any of this company’s department and their ability to resolve issues is beyond lacking. My advice to anyone. Once your delivery date has been delayed once, cancel your shipment because you won’t be getting it.
I gave this company my hope when really I should have been ridden of this stress the second they screwed up once.
I have never wrote a review in my life before but after this experience I hope this company has some repercussions.
There is not a word on this planet that can describe how frustrated I am.”
“The delivery of parcel was scheduled for today. I saw in my window how DHL car passed my house (didn't even stop!) and status of delivery changed to - parcel can't be delivered! DHL customer service replied that courier could not find me. Is is joke? I am at home all the day, my phone is on. They just don't want to work.”
“Zero star is too much for this stupid dysfunctional DHL company. They te you your package has shipped but the truth is that your package is still has not been picked up for the last 4 days form fu***** I herb.”
“My parcel was delivered the wrong address
I went to the depot and was told that they were not the company doing the delivery despite the fact that it showed on phone tracking app?? I'm so very angry this item is expensive and was coming from Germany!! I've wasted time and money for absolutely nothing not even an appology disgraceful!!!”
“WORST COMPANY! DO NOT USE THIS, THEY WILL MAKE YOU PAY EXTRA FOR ``LACK OF INORMATION`` AND KEEP ON HOLD YOUR PACKAGES SO THEY CAN CHARGE EXTRA MONEY FOR IT.
THEY DO LIKE THIS WITH ALL THEIR CLIENTS, THEY ARE THE WORST! THEY DON`T DESERE EVEN 1 STAR, NEVER USE THIS COMPANY! THEY WILL TAKE AS MUCH AS POSSIBLE FROM YOU, NERVES, TIME AND MONEY....A LOT OF MONEY FOR THEIR MISTAKES AND THIS PLAN IS WITH ALL THEIR CLIENTS!!!! NEVER EVER USE THIS COMPANY AGAIN, YOU LOST ME AS A CLIENT AND ALL OF YOUR CLIENTS TOO, IF THIS IS HOW YOU TREAT US. YOUR COMPANY WILL GO BANKRUPT SCAMMING PEOPLE!!!!!”
“I have sent documents in size 1 envelope weighing less than 500 grams from UK to India. I have been billed additionally rupees 5458 for customs clearance, storage charges and conversion rate of 1 GBP to INR= 107.35 as of 14/April/2024. The rate is not this high.
Customs charges are only INR 1879 and you can do the rest caclulations that DHL is pocketing themselves.
Charges includes, Surcharges, Fees and warehouse storage costs for 1 day.
This means the DHL team can physically verify the Size 1 envelope and take photographs as evidence but because they want to pocket as much money as possible.
I will never use this service again.
Totally waste of time and money.
See attached photo as evidence.”
“I am extremely dissatisfied with DHL's service. Despite providing them with the correct address and designating a package room, they failed to deliver my package to the right location. Furthermore, they are refusing to take responsibility for the lost package and are instead instructing me to follow up with their various partners and channels. The package was stolen after it was carelessly thrown on the roadside near the designated package room, even though DHL had access to the package delivery room. Now, they are attempting to evade responsibility by redirecting me from one department to another, claiming that it is not their responsibility to engage with other departments and channels. This lack of accountability and disregard for customer satisfaction is completely unacceptable.
DHL Tracking number 4828823252
From : Hyderabad, Telangana, India
To: Bellevue, Washington, USA”
“At home and received a notice that the DHL delivery person was 10 stops from my house. Despite nobody coming to our door I just received another notice that delivery was attempted but nobody was home to sign for it. This is absolutely not true. My wife and I were home and our Ring doorbell doesn’t show anyone at the front door for the last hour. Now I must reschedule. What gives?”
“Had a small package sent from California to New Mexico(2 states away) on 4/1/24 and it’s now 4/9/24 and still not here. Had another package sent on 4/1/24 from New York to New Mexico(USPS), was here 4/4/24. Very poor service. Don’t know how a company stays in existence with service like this.”
“This company is terrible to deal with.. I will always specify whenever I order something to NEVER USE DHL SCAM COMPANY. They lie, give you the run around, brutal customer service! Just don’t use.”
“Paid DHL to collect parcel to return to a supplier. 3 days in a row they did not turn up to collect. Waited in 3 days.
This company is a disgrace and are not to be trusted. Now I can’t even get my money back as customer service is not available.”
“Every time I pay for express shipping.. it takes an extra 5 days more than it should. If I order on a Tuesday night.. for express 2-3 day shipping it shouldn’t take until next Tuesday to get here. What’s the point of paying the fee? Always issues with delivery and my package arriving when it says it will.. Customer service is a joke.. the least helpful people you’ll meet.”
“This Company is the Pits i dread anything being sent to me by DHS Please avoid at all costs and ask your sender to use UPS who are always spot on and have tracking that works.”
“This company sucks and the delivery guys are the worst. Do not use them. The average time is 4 days later. Appreciate you, thank you DHL now you lost customers.”
“I hate this pathetic company I hope something happens to a lot of your pathetic drivers scum of the earth company I hope something happens to this company to”
“Absolutely a disgrace, terrible service, waste of tracking card, telephone service that hung up on you. Still waiting for my parcel 2 weeks on. Why compagnies uses them? Cheap so you get rubbish Sercice.”
