“DHL are useless. I bought several items from John Lewis being sent in multiple packages. I was sent a delivery slot. I had some errands to run and could do them well before the delivery slot. DHL tried to deliver 1.5 hours before the delivery slot when I wasn’t at home. I’ve tried multiple times to rearrange the delivery but there are technical problems and errors apparently. Now I have absolutely no idea how I will get my packages.”
“Paid £8.99 for courier delivery. I sat waiting for the time given, 11:42 and 12:42. I nipped to the bathroom, and when I looked on the camera, he had gone. Neighbors were in on both sides; he could have knocked there. He also could have put it in the yard. They are supposed to ring you on the attempt of delivery. He literally tapped on the door and drove away. He was meant to be on the way to the local service store but wasn't there. Thanks, DHL. Now, my nephew has no present for his mam for Mother's Day. I have one upset child. This company should be closed down.”
“I have waited 4 hours past their due delivery time when the truck showed up, it didn’t stop and went straight ahead without dropping my parcel. Extremely frustrating service, extremely poor delivery service . 0 Star.”
“Inconcievble system!!!! Should not exist such a bunch of idiots!!!! They try to reach a customer in Europe with a phone nr in Pakistan!!! After they cancel delivery beacuse the customer wasn,t present at the location!!!!!😂😂😂😂😂I will refuse theyr delivery in the future even I have to wait re- delivery from Pakistan!!!!”
“This is the worst service that I have ever experienced. Cannot get a straight answer from the service help line 010 534 8007 extremely rude people.
My rating in -5 stars.”
“Worst experience of my life. I really, really, wish there was a better alternative. Please avoid at all costs. The delivery driver said that they "couldn't find my name on the door" when it's clearly there. I've been in all day, and even saw him go past on the tracker. Then I reached out via live chat and they closed the chat 2 times, and left the situation unresolved. Absolutely unbearably terrible service and even worse customer service!”
“Worst service, They are calling express and doing snail work. I have contacted 3 times and submitted same data for clearance till today they cant. Today they are saying clearing department not working.
9797249582”
“If I could leave 0 stars I would. 2 days I was notified I delivery. Botj days they said they couldnt gain access. LIARS! Youre company is a disgrace! The lazy fluffing driver should be sacked. AVOID!
Shipment 60120164647521”
“Terrible, We've ordered express and it has arrived 2 weeks later. They were 1 week late and it was kept in customs because they didn't have our name despite us and the providers telling them 5 TIMES our name. They came to our house earlier today and with the parcel in their hands said: "We don't have the name so we can't give it to you." A disgrace, an absolute joke, will never order a parcel that DHL will deliver AGAIN! If there were an option for 0 star, I would give it.”
“Well. I had to give it a one star because it is the least score I could use. Unfortunately the service is untimely inaccurate unworthy overly expensive and has a poor and irresponsible management with lousy coordination and self-denial.”
“SCAMMERS
I was constantly calling to get them to redirect my parcel 08454024902 and was charged in excess of £25 on my next phone bill. Quite possibly the worst customer service I’ve known. They come across as complete amateurs and SCAMMERS!”
“I was sat in at home waiting for my delivery, receiving several messages and emails. All of a sudden I get a message and email saying that they attempted delivery but no one was in?! Totally not true and a blatant lie. I checked out of my windows and saw no sign of a van anywhere so I called their customer service thing. I knew before it started ringing that this was going to be a fruitless effort. Essentially I got a pathetic apology and silence when I pointed out all the wrong with how they are handling it. I have asked for a call back from a manager and expect that to go just as badly if not worse.
I wouldn't have minded if they had actually attempted the delivery but to lie so blatantly and then have office staff back them up is just wrong and no kind of customer service. This feels like theft as I have paid for delivery and I am not getting it or maybe fraud would be the better term.
Do not use them, avoid at all costs and tell everyone else not to use them as well. If you work for them... Why?! It can't be a good job when they can't even perform the most basic of their core business - delivering parcels.
Just appalling in every single way.”
“Stole my package wasted 3 days of my time. Which I could of been payed £660 for refused to do anything about it useless company. Used to be good now just a mess”
“DHL lied, denied, swept me aside.
I was overseas and sent a package homeward with DHL to arrive when I returned- it was small enough not to need to pay customs. DHL sent it back without informing me, lied about calling me 3 times, denied any wrongdoing, and refused to refund. I'm a poor student and had to pay over 100$ again. I went with FedEx next, which is far more reliable.”
“Never using this garbage service again.
An "express" item was held between Poland and Dubai with ZERO communication that it was due to my MISSING SURNAME. I had to jump through hoops just to contact the correct customer service representative for them to add my surname to the order. ONLY THEN WILL IT TAKE ANOTHER 48 HOURS TO RELEASE IT, AND BECAUSE IT'S WEEKEND, THE HOURS ONLY START COUNTING FROM MONDAY.
0 out of 10.”
“It is a corrupt company, I got a sending from the UK with €55.55 douane cost, and DHL asked €44.50 for the invoice to make, and it is not the first time that DHL has asked a lot of money for an invoice and when you phone them they say " this is the way we work it normal that we ask money for the invoice"”
