Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Coverwise Reviews

1.2 Rating 128 Reviews

4 %

of reviewers recommend Coverwise

Company Reviews

1.2

Based on 128 reviews


Customer Service
Communication Channels	Telephone
Queries Resolved In	Over A Week

Read Coverwise Reviews

About Coverwise:

Coverwise Travel Insurance, prices from just £1.76 - Experienced at providing great value, comprehensive travel insurance. Coverwise – Low cost Travel Insurance offering great cover, easy and efficient online purchase, payment and policy issue, UK customer service centres, 24/7 medical assistance.

Location:

77 79 High Street Steyning West Sussex
West Sussex
BN44 3RE

Write Your review

Tell us how Coverwise made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“horrendous company they are sharks..dont book travel insurance with these people. I just had an accident requiring urgent medical assistance and they wouldnt approve the claim in advance, I've had to pay out of my own money and they are refusing to reimburse...steer clear of them”

Posted 2 years ago

“I would advise anyone looking that they avoid using Coverwise. I paid for annual travel insurance 4 months ago and still didn't receive my confirmation documents after 4 months and several calls and emails leaving me unknown as to whether I have cover or not. Terrible service from this company. Safer to just buy elsewhere.”

Posted 2 years ago

“appalling customer service when you make a claim”

Posted 2 years ago

“Well would you use a insurance company with such atrocious reviews . NO ! SHOULD BE CLOSED BY FSA”

Posted 2 years ago

“Just cancelled my annual Europe multi trip insurance with Coverwise after being years with them. Never had a claim until the beginning of this year. I had an abscess on a tooth in Holland that cost me nearly 700 euros. Found an excuse not to pay clain. All what is written in the coverage such as medical expenses: £20,000,000, Cancellation cover: £2,000, Baggage cover £1,500 sounds good till you have a claim. When I cancelled the cover, they could not be even bothered to ask the reason why. It’s a pity I couldn’t choose 0 stars for this review. Shame on you Coverwise, would not recommend to use.”

Posted 2 years ago

“Awful firm! I logged my claim 2 weeks ago, and its still being processed. At first my claim got declined because they said i paid for my medical bill in Caribbean dollars, which meant that i didn't meet the minimum excess amount, this was completely incorrect after i clearly stated the amount was paid in USD, i even told them what it equated to in GBP, in the initial claim details. It seems the the people on the other end of these claims reviewing them are extremely dim, or they have been directed by someone else to try and do everything in their power not to pay or make it as difficult as possible to pay out, the cynic in me believes its the latter. Communication is diabolical, no one ever responds to emails to their email address or calls back. AVOID! at all costs and go with a reputable firm.”

Posted 2 years ago

“Having trouble contacting and getting any response to our Travel Claim, sent everything they asked for from GP and hospital discharge (emergency operation details), which weren't good enough still wanted to contact GP again, and still nothing this has happened, been going on since October. Totally unacceptable. It shouldn't be this hard to get a legitimate claim paid back.”

Posted 3 years ago

“No simple way to contact and when contacted they never give clear answers or fulfill their contractual obligations of insurance payments. So basically, even if you buy their insurance, it's as good as being without insurance because they will never pay if need be.”

Posted 3 years ago

“Ongoing claim since end of July. Every step is delayed at any possible matter, every time calling for an update is later/tomorrow, still assesing. Unable to escalate to manager. Shame i can't rate 0 star”

Posted 3 years ago

“Extremely poor service and no regard for customers' mental wellbeing. They need to be avoided at all cost. Run a mile. I purchased travel Insurance by Coverwise which is underwritten by AXA and both have lived up to their reputation of extremely poor communications after failing to provide regular updates on the progress of customers’ claims. I have still not settled my claim and it has been open since early September. I have records of chasing them on the claim since I sent my documents and yet till this date 4th November, there has not been a single communication back from them on the progress of my claim. On several occasions (I have a record), they informed me that someone will call me back and in fact promised me, but till this date no one has ever had the decency to call me back. They have admitted that my claim settlement delay has breached the timeline that applies during a stressed Covid period but they have yet once told me how long it will take to get the settlement. They are not to be trusted.”

Posted 3 years ago

“I choose Coverwise insurance for a seven day holiday in the UK. Unfortunately, my wife tweaked her back a few days before we were due to travel and she was advised by the doctor not to go on holiday. Fortunately I was able to renegotiate the holiday dates putting the booking back six months at an additional cost of £91. I contacted Coverwise explaining what I had done and requested a change of insurance date to cover the amended dates. Coverwise were totally unsympathetic and have refused. I will never use this company again as it appears to me they will do anything to make money and are totally unsympathetic to customers needs.”

Posted 3 years ago

“Well the website looks nice, buying the insurance is simple and they make it look like you will be well looked after. Unless that is you need to claim. In which case you find your actually directed to AXA who will refuse to pay out in any circumstance. I couldn't go on the booked trip because the flights were cancelled and the country I was going to (Norway) imposed a quarantine on arrivals from the UK on the dates I had booked. This seemed to be covered they had even sent a specific email about Covid 19 being covered back in March. Yet they tell me because the hotel offered to move the booking to a different date (which I declined because no idea when I will be allowed to go there without quarantine) they consider that "equivalent" to a refund. Their terms and conditions state this is the case when offered a voucher (which I wasn't) or a refund (which the hotel refused) but not a change of dates. When pointed out the conditions don't say this I was told they "can't put everything in the terms and conditions". I doubt that's legal but it's left to me to take them to court to prove it. I took out insurance to avoid the stress and hassle but they only cause more stress and hassle. As far as I am concerned they are liars and cheats. Don't use them and don't waste your money.”

Posted 3 years ago

“Unhelpful garbage paid £65 for a two week policy,dates had to be changed due to covid 19 and the new dates made it so I was flying home 5 hours into another day, so I needed my policy extending for 5 hours. Fair enough it states its classes as a day so they gave me a quoet of £175 for one day knowing full well I cas going to say no, told me to call my travel agent and make the holiday a day less. Unhelpful legal theft”

Posted 3 years ago

“Unhelpful garbage paid £65 for a two week policy,dates had to be changed due to covid 19 and the new dates made it so I was flying home 5 hours into another day, so I needed my policy extending for 5 hours. Fair enough it states its classes as a day so they gave me a quoet of £175 for one day knowing full well I cas going to say no, told me to call my travel agent and make the holiday a day less. Unhelpful legal theft”

Posted 3 years ago

“Didn't answer my concerns for many weeks. Told me to go sort out the refund myself! Got left with a voucher I can not use from the hotel. Most dissapointed! Avoid avoid avoid. Rodger.”

Posted 3 years ago

“I have taken a silver policy for past 3 years. Now, on trying to contact to make a claim it’s a wall of silence and avoidance. This company is almost certainly a con. Why are Trading Standards allowing them to remain in business? Avoid at all cost.”

Posted 3 years ago

“LOCKDOWN FROM 13th of MARCH 2020 and NO REFUND!!! Policy Number: 27941xxx I have annual multi-trip travel insurance with this company and this travel insurance policies supplied by AXA UK. I never ever applied for a claim and called today, asked for partial refund from 13th of March 2020 and wanted to cancel my policy due to Covid-19 pandemic. All Major companies includes AXA offering partial refund due to COVID-19. However , when I spoke Coverwise on the phone , woman said "no we don't". FIRST, I will report you dodgy Coverwise to AXA UK and then Ombudsman as well as Trade Standards. Money Stealers. Don't trust this company !! AVOID!! BENEFICIAL INFO FOR OTHER PEOPLE WHO IS IN SAME SITUATION: Martin Lewis - (A.K.A - Money Saving Expert) also confirms that on Television as well as his website that We people have right to cancel our policies and entitle partial refund. You dodgy Coverwise and all other Customers must read this info. RESULT: BIG DISAPPOINTMENT, HORRIBLE COMPANY!! NEVER NEVER EVER AGAIN!!!”

Posted 3 years ago

“Scam!!! Stay away!! They should be taken to court.”

Posted 4 years ago

“Scam!!stay away!!they should be taken to court.”

Posted 4 years ago

“Contact number either cuts out or message says leave a text. Tried several times to get through without any luck.”

Posted 4 years ago

«
1
2
3
4
5
»

Coverwise is rated 1.2 based on 128 reviews