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Coverwise Reviews

1.2 Rating 128 Reviews

4 %

of reviewers recommend Coverwise

Company Reviews

1.2

Based on 128 reviews


Customer Service
Communication Channels	Telephone
Queries Resolved In	Over A Week

Read Coverwise Reviews

About Coverwise:

Coverwise Travel Insurance, prices from just £1.76 - Experienced at providing great value, comprehensive travel insurance. Coverwise – Low cost Travel Insurance offering great cover, easy and efficient online purchase, payment and policy issue, UK customer service centres, 24/7 medical assistance.

Location:

77 79 High Street Steyning West Sussex
West Sussex
BN44 3RE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed unborn baby at risk- On my renewal call last year I asked two direct questions to Coverwise- Q - Is my pregancy covered A - Yes Q - Do I need to make you aware of any pregancy related illness A - No It turns out this is incorrect as the final 8 weeks are not covered by the insurance. Coverwise did not make me aware of this at the time of the call and did not refer me to any paperwork. I directly asked if a my current pregancy was covered, given it takes 9 months you would think the answer 'yes', well covered the whole 9 months. I then spoke to a manager a week before I was due to fly, who made it seem like it was my fault for not asking 'If I'm travelling late in my pregancy would any claim be covered'. Why would I need to ask such a question when I was told the pregancy would be covered? Complaint CWUK451 This has put myself and unborn child at risk.”

Posted 1 year ago

“Cancelled holiday in May this year, keep asking for same info over and over again, phone them and on hold for an hour then get cut off or cannot understand what the person at the end is saying! Emails have now stopped, probably think I have given up but I have not. Dreadful company - please DO NOT USE as they may be cheap but wait until you try and make a claim.................................................”

Posted 1 year ago

“Absolutely dreadful - declined my claim. Too sick to travel to the airport, have a no show letter from Jet2 - nothing! DO NOT USE!”

Posted 1 year ago

“Made an online claim in the 8th August … have e - mailed twice for update & No response 😡it is now the 30th of September … had to leave one star ⭐️ but would have preferred to leave none !”

Posted 1 year ago

“Cannot get through. Nothing heard back in the 8 weeks since claim made. Impossible to chase. Passed through Axa to the wrong departments. Nightmarish. Avoid.”

Posted 1 year ago

“Terrible! No response to claim sent in June for stolen property. Impossible to get through on the number. It just cuts off. Spent hours trying. This company is a joke.”

Posted 1 year ago

“Been waiting since May about my claim keep asking for more documents or resending them, they don't answer the phone or on hold for ages then cut off never answer any emails worst insurance company ever and underwritten with AXA disgusting company should be reported would avoid avoid avoid!!!!”

Posted 1 year ago

“Its a shame that to post a review you need to give one star.... they are undeserving of that too. Would not recommend, they are easy to take your money, but when it comes to handle a claim- do not even bother trying to get through, it will just cost you hours on the phone just to get through (if your lucky) to an unclear line which eventually cuts off. DISASTER.”

Posted 1 year ago

“Had to cancel a flight in May. Started the claim immediately. It's now 23 Aug and called them. After holding for 33mins the phone is answered only for the line to go dead before my claim number was given. This seems to be a tactic to avoid dealing with customers. A terrible company and a waste of money.”

Posted 1 year ago

“Just like everybody else here, I am calling every day and the line keeps going dead. I sent my details for the claim over a month ago and still nothing. I am getting so frustrated, I just spent an hour on hold waiting for somebody to answer and then just as I am giving my details the line goes dead.”

Posted 1 year ago

“If I could score a minus score, there wouldn’t be enough numbers to score!! 7 weeks 1 day today since I filed my travel insurance claim. I have called the claims line numerous times, 15/20 minute hold times, then 30/60 minute hold times only for the call to drop off. If you’re lucky to get through, give them your claims number and surprise….the line goes dead. I’ve had to ask them to call me back. They do an hour later, then tell you they haven’t received all the information, send it again, still not correct, then try and deduct money from the money you’re owed. I have called the customer relations, and was advised a manager would call 24/48 hours. 10 days later and still no call back. I’ve sent my complaint to the financial ombudsman so await their reply. I’ll never deal with AXA or Coverwise again!!!!!”

Posted 1 year ago

“Over 5 months and still waiting for payment... asked for the same information multiple times (will use anything to delay).”

Posted 1 year ago

“I'm 4 months into chasing my claim and nothing. They do not reply to emails, you call them waiting up to 1 hour and half for the line just to cut off - sometimes before you've even got through on when they 'put you on hold' today alone I've been on the phone 4 times and its only 11.30am, my last call was with DIEGO MORENO and guess what the phone cut off as he was looking into my claim. Please do not waste your money on this company - I believe its fraudulent as noone ever seems to have their claims paid out after researching a little more. I logged a complaint over a month ago - with no feedback. My claim is for over 8k and the stress it is having on my family is unimaginable. I'm just utterly applauded that they are allowed to continue to trade like this”

Posted 1 year ago

“Waited 2 months now can’t get through the call centre is in Mexico and if you do they cut you off once you give your details in. Don’t book with this insurance I fell as tho I had been scammed. I fell on holiday and lost my front teeth it looks as tho am never going to get any money towards the cost of replacing them. Why buy insurance just no point.”

Posted 1 year ago

“Avoid avoid avoid Coverwise! All the positive reviews you see on Trustpilot relate to the user experience on the website, not the actual claim process which, essentially, doesn't exist. When you have to submit a claim, Coverwise redirects you to AXA, where you need to fill your claim. I haven't heard back in 4 months. Tried emailing (three times), no reply. Tried calling, it's been over 3 hours (yes 3 hours!) on hold. Called AXA directly, they say they take no responsibility whatsoever, that I need to get in touch with Coverwise which is clearly impossible. 40 mins into my call, someone answers, asks for my details then never comes back. Absolutely shocking customer service! What is even more shocking is that AXA underwrites this company then completely detaches itself from any responsibility! Do not purchase insurance from either Coverwise or AXA as you will 100% not get your money back if you have to make a claim.”

Posted 1 year ago

“Fine unless you need to make a claim.. Awful customer service. Declined my claim on the most ridiculous basis and then literally impossible to get hold of to discuss further. They called me from Mexico asking me to call them back, and if you try their freephone number it just rings and rings for ever and then eventually just cuts out.”

Posted 1 year ago

“RUBBISH Don't bother”

Posted 1 year ago

“Long queues to get through. When they answer, you can’t hear them due to issues with their signal or you get cut off. Avoid avoid avoid”

Posted 1 year ago

“Be warned - cancellation cover DOES NOT include your flight being cancelled. Hopeless!!”

Posted 1 year ago

“Disgusting service. Still waiting 3.5 months after a claim for any response. Have now contacted them 4 times in this time frame, all after the amount of time they have told me to recontact. Each time they say there is a problem with my claim: so why haven't they contacted me to tell me and ask for further details. Not exaggerating but have not had a phone call with them where I have not waited more than 50 minutes on hold. The most recent time was 1 hour and 25 mins, for me to be cut off within 20 seconds of being answered. Still no decision, or contact, or refund. AVOID AT ALL COSTS!!!”

Posted 2 years ago

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Coverwise is rated 1.2 based on 128 reviews