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Coolshop Reviews

1.4 Rating 189 Reviews

10 %

of reviewers recommend Coolshop

Company Reviews

1.4

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Coolshop Reviews

About Coolshop:

Coolshop.co.uk covers the cheapest prices on videogames, consoles etc. and includes free shipping. Fast delivery of games and consoles. Blu-ray, PC, PS2, PS3, PSP, XBOX 360, Nintendo Wii, Nintendo DS - all the best prices available.

Location:

-, - United Kingdom

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Coolshop 4 star review on 29th January 2022

Coolshop 1 star review on 29th August 2021

Coolshop 1 star review on 29th August 2021

Coolshop 1 star review on 28th July 2021

Very Disappointed Customer.

Coolshop 1 star review on 28th July 2021

Very Disappointed Customer.

Coolshop 1 star review on 6th December 2020

Coolshop 1 star review on 13th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hopeless customer service and incredibly unhelpful. My expensive electric toothbrush developed a fault within the warranty period. I had to post it back to them in Denmark (yep, they’re not in the UK after all) and was told I’d have a resolution within 3-6 weeks. Somewhere between their hub in the UK and their warehouse back in Denmark, it’s gone missing and it’s now almost 10 weeks since I posted it back. They will not reply to emails bar the odd 1 in 3 and after much chasing up, and they’ve offered me a refund (the cost of the brush is now £30 more than I paid) or for me to continue to wait ad infinitim with no confirmation of when they’ll deem the parcel to be lost. They also won’t chase it at their end. Very very poor behaviour. Will never buy from them again.”

Posted 3 weeks ago

“Well I said I would come back on if parcel arrived. It did today after 20 days. I Got an email today telling me it would arrive in next few days as they had found the missing pallet. But I got it today. So their inner communication not very good. I’m happy I’ve finally got my parcel. Customer service via live chat was rude and parcel simply took too long to arrive. Wont be ordering again from Cool shop . Customer service was not good”

Posted 3 weeks ago

“I’ve put order for cat food 5.4 k but the tracking number was not working and I’ve never recovered it then I realize they are not based in Uk and the web site says .co.Uk. It’s been two weeks now the chat sit Louise leave you after I requested my money back now I’m reporting them to fraud line .”

Posted 1 month ago

“I’m writing a review as I saw there were many bad reviews, and I gave the website a shot anyway. They processed the order very fast, and the shipping took 7 working days, which isn’t too wild given it had to ship to the UK. Both items were in perfect condition, brand new and as expected. Would shop here again :)”

Posted 1 month ago

“Shocking lack of customer service and no apologies when they make a false accusation which I later proved to be wrong. They took one month to respond to the first of my 4 emails and expect me to post my expensive electric toothbrush to them in Denmark and be without it for 3-6 weeks! Why can’t it simply be sent to Oral B UK? I loathe these companies who use a ‘.co.uk’ email address when they don’t even have a warehouse here let alone customer care. It feels misleading at best.”

Posted 3 months ago

“Sadly another order that did not make the timeline on website. Tread with caution.”

Posted 3 months ago

“Ordered a big lego set on the 5th Dec 2023 for a Christmas present. The website showed as in stock. Fast forward to the 11th Dec, I receive an email stating that they infact do NOT have the stock and won't be receiving it until the 20th. I then spoke to their customer service rep on their live chat. What. A. Shambles. After asking a lot of questions about whether this item would be with me before Christmas, they eventually said that items wouldn't be guaranteed for Christmas unless despatched before the 15th! Absolute joke of a company and customer service. They should be ashamed.”

Posted 4 months ago

“I ordered Lego on 11/1023. Payment was taken immediately on 12/10/23 I emailed them and they said I need to wait longer as it has left customs a week past Friday. I googled this site which in hindsight I wish I had done before ordering the Lego. It appears that everyone has had the same response as myself. I have contacted them and also contacted my credit card to raise a complaint and luckily I may get my money back. Always use a credit card esp to these online shops. FAKE!!!!!! I’ve been scanned once again. I’m seriously becoming against online shopping now. Happening too many times.”

Posted 5 months ago

“My name is actully Catrina,I'm using my father's FB atm,sense my new phone&I haven't been able to login to my FB long story short,but another yet long story short;PEOPLE WAKEUP&FACEBOOK WTH!?WHY ARE U ALLOWING THESE OBVIOUS SCAMMING NEEDING A JOB WORSE THEN MOST LOSERS TO CONTINUE TO TAKE ADVANTAGE OF INNOCENT AMERICANS OR PEOPLE IN GENERAL?!LIKE ARENT WE GETTING IT IN THE ASS GOOD ENOUGH HERE BY THOSE WHO ARE SUCKING OUR TEET NOW FOR MANY DECADES LIKE THERES NO TOMORROW THAT MAKE UP 1% OF THE WORLDS POPULATION IS ALL ILL PUT OUT THERE&FOR THOSE WHO KNOW EXACTLY WHERE IM GOING WITH THAT THEN I SHAKE UR VIRTUAL HAND TO KNOW THERE ARE SOME ALIKE FOLK OUT THERE ON SAME PAGE ATLEAST SOME &KNOW A BIT ABOUT WTHS GOING ON OUT THERE IN THIS LOVLEY MATRIX LIKE HOLE WE ALL LIVE IN.UGH.ITS ABOUT OLD&OVER TO MANY HEADS I FEAR. BUT WTH DO YA DO?FEAR.IS THE OPPISITE OF LOVE.AND THATS WHAT THIS PLACE IS SO FULL ON THAT ITS STARTING TO REGIRGITATE I THINK FINALLY SO POSSOBLY WELL SEE SOME PEEPS GETTING WELL PERHAPS SPOON?IDK .TIME SHALL TELL!!!! DO NOT BUY FROM HERE!”

Posted 6 months ago

“Excellent service ordered 2x puzzels arrived within the stated delivery time. Very happy with this company.”

Posted 8 months ago

“We ordered 2 Lego kits valued at nearly 400.00 pounds. After a week, I contacted the company to find out where they were and was told they were on the way. Today, after 14 working days, I contacted them only to be told that a mistake had been made by them and the kits had been returned. I asked them to re-send but was told they were now out of stock. What happened to our kits then? When where they going to contact me to explain? These kits were for my (twin) nephews birthdays. I have now ordered from a reputable company - John Lewis for just 10 pounds more which I should have done in the first place.”

Posted 8 months ago

“I pre ordered a game so that I would have it on the day of the release. This company claimed to get the games a few days before the release date so that they could send them 48 hour delivery through Royal Mail, ensuring that we got the game on the day of the release. This was the scam which I trusted. What actually happened is they "sent" the game the day after it's release and sent me a Royal Mail tracking number..... but as the days passed I started to wonder where my game was and I was told to wait around 15 working days for it! It turns out this company is not based in England like the website makes it look like, they are located in Denmark. So if you live in England apparently it takes between 2 and 3 WEEKS for the game to arrive, instead of the 2 to 3 days they promised when I purhchased the game in the checkout. There was nothing about needing to wait 3 weeks at all. What is the point of a pre-order for a new game for it to arrive 3 weeks later? Customer service was friendly enough but could offer no help, no cancellation or refund, couldn't track the tracking number because it doesn't exist with Royal mail. Anyway the game still hasn't arrived and it has been a little over 2 weeks since the release date and about 3 weeks since I placed the order. Still waiting.... I have no idea if it will ever arrive or not. The tracking number was fake so that's a big warning sign I am being scammed I think. I got confirmation from Royal Mail that it wasn't one of their tracking numbers. Today I bought the game from the PS4 store. I wish I did that to start with .”

Posted 9 months ago

“This company is run by thieves. They took my money but never sent my game out. Buy your game from a reputable company. This company is a scam site and cannot be trusted. You will never receive your game. Better throwing your money in the bin and that way you don't have to deal with their useless customer services.”

Posted 9 months ago

“Company never sent the game and the tracking number was a fake one. Customer service could only tell me to keep waiting. I had to get a refund from my bank.”

Posted 9 months ago

“WARNING EVERYONE! This game website is a complete scam. They take the money but don't send the game out, do not trust. They would also not refund money, I had to claim through my bank to get my money back.”

Posted 9 months ago

“THIS COMPANY IS A COMPLETE SCAM… THIS COMPANY IS A COMPLETE SCAM COMPANY. THEY TAKE YOUR MONEY AND PROMISE 48 HOUR DELIVERY BUT THE GAME NEVER ARRIVED. After 4 days customer service told me to keep waiting and it would arrive soon. After 9 days they told me that I need to wait up to 15 days. After 15 days they told me that I need to wait 15 WORKING days but the game never arrived and customer service never refunded my money, I had to do a claim through my bank. DO NOT TRUST THIS COMPANY! Buy games from a reputable seller.”

Posted 9 months ago

“I ordered the Soda Stream Terra for £59 with no extra postage to pay. Excellent value if you don't mind a wait for your order to arrive. If you want excellent service next day delivery and all the perks, go and buy at full price - if you want a bargain you're in the right place. I'm delighted with my purchase - £27 cheaper than the nearest alternative supplier for the same goods I could find.”

Posted 9 months ago

“Felt inspired to do this as the reviews on here were so bad it got me terrified I'd used a fraudulent website. My product turned up 10 days after they shipped it (11 days after I ordered it), which was within the 6-12 day window they gave me. There was also a warning when I bought it that it might take this long as it was coming from overseas. The website is super easy to use and the tracking links/information were as good as it gets. Constant updates available. They offered the cheapest price online for the product I ordered and it turned up in perfect condition, very well packaged. I am very happy and wish I hadn't read the bad reviews.”

Posted 10 months ago

“Wish I could give zero stars. Fake tracking number was given. I hve no clue where the product is. Zero customer service. Absolute BS company”

Posted 1 year ago

“Terrible customer service. Company unable to deliver prepaid game pre-ordered in time for the release date.”

Posted 1 year ago

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Coolshop is rated 1.4 based on 189 reviews